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Bug - Type of ticket is not translated #564

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BuilderNSV opened this issue May 8, 2024 · 0 comments
Open

Bug - Type of ticket is not translated #564

BuilderNSV opened this issue May 8, 2024 · 0 comments

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@BuilderNSV
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Environment

  • Server OS: Linux Ubuntu 22.04
  • Browser: Firefox
  • Znuny version: 7.0.17

Expected behavior

I can't say this is bug of feature but it is strange for me to see that, for example, state or priority of ticket are translated but type of ticket is not. I have to use translated value in DB, in system configuration, in ACL.
I expected to see english names of ticket's type in DB (I mean ticket_type table) and translated names in interface.

Actual behavior

Ticket type uses from DB table directly without translation.

How to reproduce

Steps to reproduce the behavior:

  1. Use language diffrerent from English
  2. Place some translated value to corresponded file under Kernel/Language directory.
  3. Add english name to the ticket_type table
  4. Enable type choosing during ticket creation
  5. Try to create ticket
  6. See that values of ticket type in drop down list are not translated
  7. And there are exist many other places where ticket type is displayed untranslated
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