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This package enables the standard Generic Interface ticket operations to send articles.

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znuny/Znuny4OTRS-GIArticleSend

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Znuny4OTRS-GIArticleSend

This package enables the standard Generic Interface ticket operations to send articles.

This feature is based on OTRS pull request #815 by github user fredericve. Also many thanks to PC-College who made this package possible.

Prerequisites

Installation

Download the package and install it via admin interface -> package manager or use Znuny4OTRS-Repo.

Download

Download the latest version.

Usage To send an article via operation TicketCreate or TicketUpdate, you have to set the following new parameters within the article data:

ArticleSend => 1,
To          => 'email@example.com', # Email address to send article to.

Commercial Support

For this add-on and for Znuny in general visit https://www.znuny.com. Looking forward to hear from you!

Enjoy!

Your Znuny Team!

https://www.znuny.com

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This package enables the standard Generic Interface ticket operations to send articles.

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