Unable to log into my Trusted Traveler Program Account

[achoksi001]

Hi,

I was previously able to log into my TTP account but can no longer do so.

Steps:

1. I go to https://ttp.cbp.dhs.gov/
2. I click "Log In" near the upper right
3. I get sent to the logiv.gov page https://secure.login.gov/ where I enter my credentials and the OTP info
4. Browser redirects to TTP page but then it refreshes quickly before I can select anything.
5. I see a message of "Your session is no longer active" also flash on the screen but it disappears before I can click on it and I am taken to the following page:

which says "Do you want to sign out of Login.gov and return to CBP Trusted Traveler Programs?" and give me two options: - Yes, sign out of login.gov - No, go to my account page.

6. If I select "No, go to my account page" it takes me to my login.gov account info, and not the TTP site.
7. If I select "Yes, sign out of login.gov" it of course takes me back to the login.gov login page.

Not sure why this is occurring. I tried different browsers and also incognito.

Any assistance would be very much appreciated.

Thanks.

[zachmargolis]

Hi, thanks for filing this issue.

To get help with individual cases and partner integrations, please reach out to our contact center at https://login.gov/contact

We use this repository's issues for more low-level technical issues, so I'm going to close out this issue.

[achoksi001]

Thank you.

…

On Fri, Dec 15, 2023 at 11:43 AM Zach Margolis ***@***.***> wrote: Hi, thanks for filing this issue. To get help with individual cases and partner integrations, please reach out to our contact center at https://login.gov/contact We use this repository's issues for more low-level technical issues, so I'm going to close out this issue. — Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you authored the thread.Message ID: ***@***.***>