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Brainstorm a plan for interviewing / collecting UX data from our users #14
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Hey Chris, here is a quick draft of my thoughts on what a plan for interviewing/collecting UX data from 2i2c users could look like:
Timeline for collecting information (assuming 1 year-long pilot program): We could aim for around 4 checkpoints (1 per “quarter" of the year) with additional check-ins for particular institutions with urgent issues. This would exclude an additional end-of-program survey/evaluation which would involve a survey/interview focused on the institution’s reflection on the entire pilot program (and would thus be formatted differently then the above surveys/interviews meant for checkpoints). Each checkpoint would involve an email campaign including a survey, and an interview to follow up. I anticipate our first few checkpoints will involve more interviews since institutions would be more likely to have issues related to things like onboarding. |
Hey @sandeepsainath - I just realized that I didn't get back to you on this. A few quick thoughts:
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One more question for @ericvd-ucb and @sandeepsainath - any value in creating a |
Hey @choldgraf,
A |
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I linked the onboarding questionnaire in the top comment, and also added a short to-do list to track subsequent items to discuss. I think right now we should decide what we want to learn from the folks that use the infrastructure. @sandeepsainath do you have an idea for who is using the infrastructure now vs "sometime in the future"? I feel like this will influence our own timeline and checkpoints (e.g. doesn't make much sense to checkpoint a person that hasn't even started using the infrastructure!) |
I think the most relevant factor to distinguish between "who" is using the infrastructure is experience with things like Jupyter, Python, and general sysadmin-like knowledge. In the short and "medium" run (so anywhere between now to 1-2 years), I expect that folks using the infrastructure as part of the pilot (and future pilots) will be professors who have a fairly limited knowledge base for the aforementioned tools. These are professors who are likely new to at least one aspect of the infrastructure and will thus inevitably require support or some kind of guide to help with that. It's also worth mentioning though that some of these professors may have some course staff that may be more experienced with related tools. Regardless, I think the main target in gauging knowledge/experience should be the professors themselves. @ericvd-ucb @kseniyausovich any thoughts to add or anything you disagree with based on your experience? |
Maybe another way to phrase it is - what are we hoping to do with the information gathered from these surveys? Is the goal to improve DSEP support for them? Or for 2i2c to understand what is confusing about the infrastructure? Etc... |
I’d say both.
On Thu, Feb 18, 2021 at 7:16 PM Chris Holdgraf ***@***.***> wrote:
Maybe another way to phrase it is - what are we hoping to do with the
information gathered from these surveys? Is the goal to improve DSEP
support for them? Or for 2i2c to understand what is confusing about the
infrastructure? Etc...
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Here is a first draft for a mid-way checkpoint questionnaire. Would love your thoughts on this @choldgraf and anyone else! The plan is to send this out sometime this week or the next depending on when we can finalize a draft. |
Hey @choldgraf, just wanted to ask again if you could give a few suggestions or thoughts on the mid-way checkpoint questionnaire above. Thanks! |
In a recent meeting @sideye, Alan made a good point that we'll need to make a plan for how to gather information about the experience of the organizations that we're serving with these hubs. Let's use this issue to brainstorm the kinds of things we'd want to learn from them, as well as a plan for when to do checkpoints and interviews.
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