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AdGuard crashes to desktop when open #2762

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akmLaVx opened this issue May 30, 2019 · 7 comments

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@akmLaVx
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commented May 30, 2019

Steps to reproduce

  1. Just try to open AdGuard UI. Doesn't matter how - either by opening the app via a shortcut or by tapping on Assistant.
  2. App will show a black screen for a few seconds and crash to desktop.

Expected behavior

AdGuard should display the user interface

Actual behavior

The app crashes to desktop

Screen captures:

Available in ticket 1981369.

Customer ID

1981369

Your environment

  • Adguard version: Latest Nightly build
  • Adguard filtering mode: Local VPN, HQ filtering
  • Device model: Huawei FRD-L19
  • Operating system and version: Android 8
  • Root access: No
  • Any other apps that can start VPN / Antiviruses / Cleaners etc. installed?: None found
@artemiv4nov artemiv4nov added this to the 3.2 milestone May 30, 2019
@akmLaVx

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commented Jun 23, 2019

The user had reported back.
The crashes persist through moving to the latest nightly release, but they now happen when he is attempting to access Settings.

@TheHasagi

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commented Jul 10, 2019

Ask a customer to check for the updates and try to reproduce the issue.

@TheHasagi TheHasagi closed this Jul 20, 2019
@akmLaVx

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commented Jul 26, 2019

Still reproduces on 7.2.100n
Logs in ticket 1981369

@ameshkov

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commented Aug 1, 2019

Moved back to the "in progress" pipeline.

@admitrevskiy please take a look at this bug tomorrow.

@ameshkov ameshkov modified the milestones: 3.2, 3.3 Aug 5, 2019
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commented Aug 5, 2019

Reassigned to v3.3

@artemiv4nov

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commented Aug 28, 2019

@akmLaVx check this issue on latest nightly, please.
If it problem is still, send debug logs, please.

@akmLaVx

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commented Sep 4, 2019

Logs available in ticket 1981369

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