Subscriptions: Gallery not displaying

[richardmtl]

Ported from 3290-wpcom

No matter what kind of gallery you try (thumbnail, tiled, slideshow), no images show in the email.

If including the images is tricky, maybe we could include some placeholder text to indicate that there are images there, and that people should visit the post on the site?

[jeherve]

Also reported here:
https://wordpress.org/support/topic/gallery-images-not-appearing-in-subscription-emails-1?replies=1&view=all

[roccotripaldi]

also reported in 2174325-t

[csonnek]

Also 2424410-t

[jeherve]

Also reported here:
https://wordpress.org/support/topic/content-of-post-in-subscriber-email-a-problem?replies=1&view=all

[tmmbecker]

Reported here: https://wordpress.org/support/topic/image-resolution-for-follow-on-wordpress-com-notification-mails/

though images are appearing in this case, just not properly sized or in a tiled format.

[stale]

This issue has been marked as stale. This happened because:

• It has been inactive in the past 6 months.
• It hasn’t been labeled `[Pri] Blocker`, `[Pri] High`.

No further action is needed. But it's worth checking if this ticket has clear reproduction steps and it is still reproducible. Feel free to close this issue if you think it's not valid anymore — if you do, please add a brief explanation.

[richardmtl]

Leaving this open, because it's actually gotten even worse!

I just copy-pasted the exact same post content and published it again. This is the exact content of the post:

Thumbnail grid:

[gallery ids="130,129,128,127,131"]
Tiled Mosaic:

[gallery type="rectangular" ids="89,88,87,86"]
Circles:

[gallery type="circle" ids="91,90,64,65"]
Squares:

[gallery type="square" ids="84,74,73,72"]
Slideshow:

[gallery type="slideshow" ids="60,59,58,53,55"]

[stale]

This issue has been marked as stale. This happened because:

• It has been inactive in the past 6 months.
• It hasn’t been labeled `[Pri] Blocker`, `[Pri] High`.

No further action is needed. But it's worth checking if this ticket has clear reproduction steps and it is still reproducible. Feel free to close this issue if you think it's not valid anymore — if you do, please add a brief explanation.

[stale]

This issue has been marked as stale. This happened because:

• It has been inactive in the past 6 months.
• It hasn’t been labeled `[Pri] Blocker`, `[Pri] High`.

No further action is needed. But it's worth checking if this ticket has clear reproduction steps and it is still reproducible. Feel free to close this issue if you think it's not valid anymore — if you do, please add a brief explanation.

[richardmtl]

Not any better:

[stale]

This issue has been marked as stale. This happened because:

• It has been inactive in the past 6 months.
• It hasn’t been labeled `[Pri] Blocker`, `[Pri] High`.

No further action is needed. But it's worth checking if this ticket has clear reproduction steps and it is still reproducible. Feel free to close this issue if you think it's not valid anymore — if you do, please add a brief explanation.

[tmmbecker]

3590772-zen

[danjjohnson]

Noting that for 3590772-zen the images do display, but not in a gallery layout. Apparently it was working fine until an update in late 2020. The user in this case uses Apple Mail.

[pranali333]

Can anyone please check further on the issue?

[github-actions]

This issue has been marked as stale. This happened because:

• It has been inactive in the past 6 months.
• It hasn’t been labeled `[Pri] Blocker`, `[Pri] High`, etc.

No further action is needed. But it's worth checking if this ticket has clear reproduction steps and it is still reproducible. Feel free to close this issue if you think it's not valid anymore — if you do, please add a brief explanation.

[kwight]

This was fixed at some point, likely with the push on block rendering last year.