Error 500 after installation

[rourke]

I'm running the latest version of cachet (v2.3.11) on my Ubuntu Server 16.04 using the instructions here. No matter what I do, I keep getting error 500: Internal Server Error.

[2017-04-18 16:40:07] development.ERROR: exception 'RuntimeException' with message 'No supported encrypter found. The cipher and / or key length are invalid.' in /var/www/html/vendor/laravel/framework/src/Illuminate/Encryption/EncryptionServiceProvider.php:45
Stack trace:
#0 /var/www/html/vendor/laravel/framework/src/Illuminate/Encryption/EncryptionServiceProvider.php(25): Illuminate\Encryption\EncryptionServiceProvider->getEncrypterForKeyAndCipher('dyWhk73OnDeZZCW...', 'AES-256-CBC')
#1 /var/www/html/vendor/laravel/framework/src/Illuminate/Container/Container.php(731): Illuminate\Encryption\EncryptionServiceProvider->Illuminate\Encryption\{closure}(Object(Illuminate\Foundation\Application), Array)
#2 /var/www/html/vendor/laravel/framework/src/Illuminate/Container/Container.php(629): Illuminate\Container\Container->build(Object(Closure), Array)
#3 /var/www/html/vendor/laravel/framework/src/Illuminate/Foundation/Application.php(697): Illuminate\Container\Container->make('encrypter', Array)
#4 /var/www/html/vendor/laravel/framework/src/Illuminate/Container/Container.php(1178): Illuminate\Foundation\Application->make('encrypter')
#5 /var/www/html/vendor/laravel/framework/src/Illuminate/Queue/QueueManager.php(139): Illuminate\Container\Container->offsetGet('encrypter')
#6 /var/www/html/vendor/laravel/framework/src/Illuminate/Queue/Worker.php(147): Illuminate\Queue\QueueManager->connection(NULL)
#7 /var/www/html/vendor/laravel/framework/src/Illuminate/Queue/Worker.php(111): Illuminate\Queue\Worker->pop(NULL, NULL, '2', '1', '3')
#8 /var/www/html/vendor/laravel/framework/src/Illuminate/Queue/Worker.php(87): Illuminate\Queue\Worker->runNextJobForDaemon(NULL, NULL, '2', '1', '3')
#9 /var/www/html/vendor/laravel/framework/src/Illuminate/Queue/Console/WorkCommand.php(120): Illuminate\Queue\Worker->daemon(NULL, NULL, '2', 128, '1', '3')
#10 /var/www/html/vendor/laravel/framework/src/Illuminate/Queue/Console/WorkCommand.php(79): Illuminate\Queue\Console\WorkCommand->runWorker(NULL, NULL, '2', 128, true)
#11 [internal function]: Illuminate\Queue\Console\WorkCommand->fire()
#12 /var/www/html/vendor/laravel/framework/src/Illuminate/Container/Container.php(507): call_user_func_array(Array, Array)
#13 /var/www/html/vendor/laravel/framework/src/Illuminate/Console/Command.php(169): Illuminate\Container\Container->call(Array)
#14 /var/www/html/vendor/symfony/console/Command/Command.php(256): Illuminate\Console\Command->execute(Object(Symfony\Component\Console\Input\ArgvInput), Object(Symfony\Component\Console\Output\ConsoleOutput))
#15 /var/www/html/vendor/laravel/framework/src/Illuminate/Console/Command.php(155): Symfony\Component\Console\Command\Command->run(Object(Symfony\Component\Console\Input\ArgvInput), Object(Symfony\Component\Console\Output\ConsoleOutput))
#16 /var/www/html/vendor/symfony/console/Application.php(794): Illuminate\Console\Command->run(Object(Symfony\Component\Console\Input\ArgvInput), Object(Symfony\Component\Console\Output\ConsoleOutput))
#17 /var/www/html/vendor/symfony/console/Application.php(186): Symfony\Component\Console\Application->doRunCommand(Object(Illuminate\Queue\Console\WorkCommand), Object(Symfony\Component\Console\Input\ArgvInput), Object(Symfony\Component\Console\Output\ConsoleOutput))
#18 /var/www/html/vendor/symfony/console/Application.php(117): Symfony\Component\Console\Application->doRun(Object(Symfony\Component\Console\Input\ArgvInput), Object(Symfony\Component\Console\Output\ConsoleOutput))
#19 /var/www/html/vendor/laravel/framework/src/Illuminate/Foundation/Console/Kernel.php(107): Symfony\Component\Console\Application->run(Object(Symfony\Component\Console\Input\ArgvInput), Object(Symfony\Component\Console\Output\ConsoleOutput))
#20 /var/www/html/artisan(36): Illuminate\Foundation\Console\Kernel->handle(Object(Symfony\Component\Console\Input\ArgvInput), Object(Symfony\Component\Console\Output\ConsoleOutput))
#21 {main} {"identification":{"id":"da36df86-2479-4dd5-96ea-f761b721d1b4"}}
[2017-04-18 16:40:15] development.ERROR: exception 'RuntimeException' with message 'No supported encrypter found. The cipher and / or key length are invalid.' in /var/www/html/vendor/laravel/framework/src/Illuminate/Encryption/EncryptionServiceProvider.php:45
Stack trace:
#0 /var/www/html/vendor/laravel/framework/src/Illuminate/Encryption/EncryptionServiceProvider.php(25): Illuminate\Encryption\EncryptionServiceProvider->getEncrypterForKeyAndCipher('dyWhk73OnDeZZCW...', 'AES-256-CBC')
#1 /var/www/html/vendor/laravel/framework/src/Illuminate/Container/Container.php(731): Illuminate\Encryption\EncryptionServiceProvider->Illuminate\Encryption\{closure}(Object(Illuminate\Foundation\Application), Array)
#2 /var/www/html/vendor/laravel/framework/src/Illuminate/Container/Container.php(629): Illuminate\Container\Container->build(Object(Closure), Array)
#3 /var/www/html/vendor/laravel/framework/src/Illuminate/Foundation/Application.php(697): Illuminate\Container\Container->make('encrypter', Array)
#4 /var/www/html/vendor/laravel/framework/src/Illuminate/Container/Container.php(849): Illuminate\Foundation\Application->make('Illuminate\\Cont...')
#5 /var/www/html/vendor/laravel/framework/src/Illuminate/Container/Container.php(804): Illuminate\Container\Container->resolveClass(Object(ReflectionParameter))
#6 /var/www/html/vendor/laravel/framework/src/Illuminate/Container/Container.php(775): Illuminate\Container\Container->getDependencies(Array, Array)
#7 /var/www/html/vendor/laravel/framework/src/Illuminate/Container/Container.php(629): Illuminate\Container\Container->build('Illuminate\\Cook...', Array)
#8 /var/www/html/vendor/laravel/framework/src/Illuminate/Foundation/Application.php(697): Illuminate\Container\Container->make('Illuminate\\Cook...', Array)
#9 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(126): Illuminate\Foundation\Application->make('Illuminate\\Cook...')
#10 [internal function]: Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#11 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(32): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#12 [internal function]: Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request))
#13 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(103): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#14 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Router.php(726): Illuminate\Pipeline\Pipeline->then(Object(Closure))
#15 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Router.php(699): Illuminate\Routing\Router->runRouteWithinStack(Object(Illuminate\Routing\Route), Object(Illuminate\Http\Request))
#16 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Router.php(675): Illuminate\Routing\Router->dispatchToRoute(Object(Illuminate\Http\Request))
#17 /var/www/html/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(246): Illuminate\Routing\Router->dispatch(Object(Illuminate\Http\Request))
#18 [internal function]: Illuminate\Foundation\Http\Kernel->Illuminate\Foundation\Http\{closure}(Object(Illuminate\Http\Request))
#19 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(52): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#20 /var/www/html/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/CheckForMaintenanceMode.php(44): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request))
#21 [internal function]: Illuminate\Foundation\Http\Middleware\CheckForMaintenanceMode->handle(Object(Illuminate\Http\Request), Object(Closure))
#22 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(136): call_user_func_array(Array, Array)
#23 [internal function]: Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#24 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(32): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#25 /var/www/html/vendor/fideloper/proxy/src/TrustProxies.php(55): Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request))
#26 [internal function]: Fideloper\Proxy\TrustProxies->handle(Object(Illuminate\Http\Request), Object(Closure))
#27 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(136): call_user_func_array(Array, Array)
#28 [internal function]: Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#29 /var/www/html/vendor/laravel/framework/src/Illuminate/Routing/Pipeline.php(32): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#30 [internal function]: Illuminate\Routing\Pipeline->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request))
#31 /var/www/html/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(103): call_user_func(Object(Closure), Object(Illuminate\Http\Request))
#32 /var/www/html/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(132): Illuminate\Pipeline\Pipeline->then(Object(Closure))
#33 /var/www/html/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(99): Illuminate\Foundation\Http\Kernel->sendRequestThroughRouter(Object(Illuminate\Http\Request))
#34 /var/www/html/public/index.php(54): Illuminate\Foundation\Http\Kernel->handle(Object(Illuminate\Http\Request))
#35 {main} {"identification":{"id":"0c93905c-c84a-4ce8-abb7-01cf0c8db550"}}
[2017-04-18 16:40:15] development.ERROR: exception 'RuntimeException' with message 'No supported encrypter found. The cipher and / or key length are invalid.' in /var/www/html/vendor/laravel/framework/src/Illuminate/Encryption/EncryptionServiceProvider.php:45
Stack trace:
#0 /var/www/html/vendor/laravel/framework/src/Illuminate/Encryption/EncryptionServiceProvider.php(25): Illuminate\Encryption\EncryptionServiceProvider->getEncrypterForKeyAndCipher('dyWhk73OnDeZZCW...', 'AES-256-CBC')
#1 /var/www/html/vendor/laravel/framework/src/Illuminate/Container/Container.php(731): Illuminate\Encryption\EncryptionServiceProvider->Illuminate\Encryption\{closure}(Object(Illuminate\Foundation\Application), Array)
#2 /var/www/html/vendor/laravel/framework/src/Illuminate/Container/Container.php(629): Illuminate\Container\Container->build(Object(Closure), Array)
#3 /var/www/html/vendor/laravel/framework/src/Illuminate/Foundation/Application.php(697): Illuminate\Container\Container->make('encrypter', Array)
#4 /var/www/html/vendor/laravel/framework/src/Illuminate/Container/Container.php(849): Illuminate\Foundation\Application->make('Illuminate\\Cont...')
#5 /var/www/html/vendor/laravel/framework/src/Illuminate/Container/Container.php(804): Illuminate\Container\Container->resolveClass(Object(ReflectionParameter))
#6 /var/www/html/vendor/laravel/framework/src/Illuminate/Container/Container.php(775): Illuminate\Container\Container->getDependencies(Array, Array)
#7 /var/www/html/vendor/laravel/framework/src/Illuminate/Container/Container.php(629): Illuminate\Container\Container->build('Illuminate\\Cook...', Array)
#8 /var/www/html/vendor/laravel/framework/src/Illuminate/Foundation/Application.php(697): Illuminate\Container\Container->make('Illuminate\\Cook...', Array)
#9 /var/www/html/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(152): Illuminate\Foundation\Application->make('Illuminate\\Cook...')
#10 /var/www/html/public/index.php(57): Illuminate\Foundation\Http\Kernel->terminate(Object(Illuminate\Http\Request), Object(Illuminate\Http\Response))
#11 {main} {"identification":{"id":"c99f5e29-d218-4624-8b27-5b97d7179496"}}
[2017-04-18 16:40:48] development.ERROR: exception 'RuntimeException' with message 'No supported encrypter found. The cipher and / or key length are invalid.' in /var/www/html/vendor/laravel/framework/src/Illuminate/Encryption/EncryptionServiceProvider.php:45
Stack trace:
#0 /var/www/html/vendor/laravel/framework/src/Illuminate/Encryption/EncryptionServiceProvider.php(25): Illuminate\Encryption\EncryptionServiceProvider->getEncrypterForKeyAndCipher('dyWhk73OnDeZZCW...', 'AES-256-CBC')
#1 /var/www/html/vendor/laravel/framework/src/Illuminate/Container/Container.php(731): Illuminate\Encryption\EncryptionServiceProvider->Illuminate\Encryption\{closure}(Object(Illuminate\Foundation\Application), Array)
#2 /var/www/html/vendor/laravel/framework/src/Illuminate/Container/Container.php(629): Illuminate\Container\Container->build(Object(Closure), Array)
#3 /var/www/html/vendor/laravel/framework/src/Illuminate/Foundation/Application.php(697): Illuminate\Container\Container->make('encrypter', Array)
#4 /var/www/html/vendor/laravel/framework/src/Illuminate/Container/Container.php(1178): Illuminate\Foundation\Application->make('encrypter')
#5 /var/www/html/vendor/laravel/framework/src/Illuminate/Queue/QueueManager.php(139): Illuminate\Container\Container->offsetGet('encrypter')
#6 /var/www/html/vendor/laravel/framework/src/Illuminate/Queue/Worker.php(147): Illuminate\Queue\QueueManager->connection(NULL)
#7 /var/www/html/vendor/laravel/framework/src/Illuminate/Queue/Worker.php(111): Illuminate\Queue\Worker->pop(NULL, NULL, '2', '1', '3')
#8 /var/www/html/vendor/laravel/framework/src/Illuminate/Queue/Worker.php(87): Illuminate\Queue\Worker->runNextJobForDaemon(NULL, NULL, '2', '1', '3')
#9 /var/www/html/vendor/laravel/framework/src/Illuminate/Queue/Console/WorkCommand.php(120): Illuminate\Queue\Worker->daemon(NULL, NULL, '2', 128, '1', '3')
#10 /var/www/html/vendor/laravel/framework/src/Illuminate/Queue/Console/WorkCommand.php(79): Illuminate\Queue\Console\WorkCommand->runWorker(NULL, NULL, '2', 128, true)
#11 [internal function]: Illuminate\Queue\Console\WorkCommand->fire()
#12 /var/www/html/vendor/laravel/framework/src/Illuminate/Container/Container.php(507): call_user_func_array(Array, Array)
#13 /var/www/html/vendor/laravel/framework/src/Illuminate/Console/Command.php(169): Illuminate\Container\Container->call(Array)
#14 /var/www/html/vendor/symfony/console/Command/Command.php(256): Illuminate\Console\Command->execute(Object(Symfony\Component\Console\Input\ArgvInput), Object(Symfony\Component\Console\Output\ConsoleOutput))
#15 /var/www/html/vendor/laravel/framework/src/Illuminate/Console/Command.php(155): Symfony\Component\Console\Command\Command->run(Object(Symfony\Component\Console\Input\ArgvInput), Object(Symfony\Component\Console\Output\ConsoleOutput))
#16 /var/www/html/vendor/symfony/console/Application.php(794): Illuminate\Console\Command->run(Object(Symfony\Component\Console\Input\ArgvInput), Object(Symfony\Component\Console\Output\ConsoleOutput))
#17 /var/www/html/vendor/symfony/console/Application.php(186): Symfony\Component\Console\Application->doRunCommand(Object(Illuminate\Queue\Console\WorkCommand), Object(Symfony\Component\Console\Input\ArgvInput), Object(Symfony\Component\Console\Output\ConsoleOutput))
#18 /var/www/html/vendor/symfony/console/Application.php(117): Symfony\Component\Console\Application->doRun(Object(Symfony\Component\Console\Input\ArgvInput), Object(Symfony\Component\Console\Output\ConsoleOutput))
#19 /var/www/html/vendor/laravel/framework/src/Illuminate/Foundation/Console/Kernel.php(107): Symfony\Component\Console\Application->run(Object(Symfony\Component\Console\Input\ArgvInput), Object(Symfony\Component\Console\Output\ConsoleOutput))
#20 /var/www/html/artisan(36): Illuminate\Foundation\Console\Kernel->handle(Object(Symfony\Component\Console\Input\ArgvInput), Object(Symfony\Component\Console\Output\ConsoleOutput))
#21 {main} {"identification":{"id":"c69b4fd9-7d26-45aa-b976-25e6ec425581"}}

[djdefi]

Hi there. The error seems to be this:

'No supported encrypter found. The cipher and / or key length are invalid.'

Have you set the APP_KEY environment variable in the docker-compose.yml or on the Docker host?

[rourke]

Yes, I have. It looks like this:

version: "3"

services:
  postgres:
    image: postgres:9.5
    volumes:
      - /var/lib/postgresql/data
    environment:
      - POSTGRES_USER=admin
      - POSTGRES_PASSWORD=somepassword
    restart: always
  cachet:
    build:
      context: .
      args:
        - cachet_ver=v2.3.11
    ports:
      - 80:8000
    links:
      - postgres:postgres
    environment:
      - DB_DRIVER=pgsql
      - DB_HOST=postgres
      - DB_PORT=5432
      - DB_DATABASE=postgres
      - DB_USERNAME=admin
      - DB_PASSWORD=somepassword
      - DB_PREFIX=chq_
      - APP_KEY=dyWhk[...]4yA=
      - DEBUG=false
    depends_on:
      - postgres
    restart: always

I removed the password and part of the key.

I looked inside the container and noticed it's also present in the .env file. But in the config/app.php file I noticed:

    'key' => env('APP_KEY'),

    'cipher' => 'AES-256-CBC',

Is this correct?

[djdefi]

I believe you also need to keep the base64 bit on there, such as:

- APP_KEY=base64:MQQ1OXE2f[...]3VV109yQ=

Let me know if that doesn't work for you.

[rourke]

Ah that was it. It's working now. How silly of me. Thank you very much. :)

[prairiewolf-by]

Hello. Sorry for upvote on old issue, but i got exactly the same, i did the same steps, but i still have error 500. I have rechecked APP_KEY exist in docker-compose.yml and in .env file
I have done tens of reloads, rebuilds and restarts, but it seems i'm still missing something (as always, it will be a very tiny, but very urgent for functioning).
Please, help me with strating this default container - at least it.
Thank you very much in advance, if someone still watching this thread.
Ubuntu 16.04.5 x64
docker 17.03.2-ce
docker-compose 1.22.0
trying to install CachetHQ v2.3.15

Sorry, resolved by rebuilding again with prepending 'base64:' in APP_KEY.