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#support -> #create-a-ticket (#45)
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J-295 committed Jun 26, 2023
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2 changes: 1 addition & 1 deletion docs/commands.md
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Expand Up @@ -47,7 +47,7 @@
+---------------+---------------------------------------+----------------------------------------------+---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+
| `debug` | | [`discordsrv.debug`](../Permissions) | Sends information used for debugging to [Scarsz' encrypted bin](https://bin.scarsz.me) and returns a debug link. |
| | | | |
| | | | If you need help with DiscordSRV, visit [our Discord server](https://discordsrv.com/discord) and send us the link in the `#support` channel with a description of your problem. |
| | | | If you need help with DiscordSRV, visit [our Discord server](https://discordsrv.com/discord) and send us the link in the `#create-a-ticket` channel with a description of your problem. |
+---------------+---------------------------------------+----------------------------------------------+---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+
| `resync` | | [`discordsrv.resync`](../Permissions) | Triggers group synchronization (requires [synchronization.yml](../synchronization)) |
+---------------+---------------------------------------+----------------------------------------------+---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+
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6 changes: 3 additions & 3 deletions docs/faq.md
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Expand Up @@ -264,7 +264,7 @@ in our [DiscordGameStatus](https://config.discordsrv.com/config/DiscordGameStatu
| the plugin is working | the plugin is not working |
+----------------------------+---------------------------+

First thing you should do is check your *server logs*. If you need further help understanding the errors then join [our discord server](https://discordsrv.com/discord) and create a ticket through the #support channel. Send a copy of what you find or the whole log file.
First thing you should do is check your *server logs*. If you need further help understanding the errors then join [our discord server](https://discordsrv.com/discord) and create a ticket through the #create-a-ticket channel. Send a copy of what you find or the whole log file.

### Where can I find the server log? {id="find-log"}

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### What should I do with the server log? {id="do-with-log"}

- First of all, read it! I mean, that's what you do all the time when you run a server, isn't it? Try to locate any errors that have anything to do with DiscordSRV. If you're having trouble scrolling through the file you can use `Ctrl+F` to search the file for the phrase "DiscordSRV". This will highlight all occurrences of "DiscordSRV" which will make locating the error less difficult.
- If you got the `latest.log` file or created a `.txt` file with the necessary errors then join [our discord server](https://discordsrv.com/discord) and create a ticket through the #support channel and send it there.
- If you have trouble downloading the log file, copy/paste the text to a paste service (like [mclo.gs](https://mclo.gs/)). Copy the link that it gives you. Join [our discord server](https://discordsrv.com/discord) and create a ticket through the #support channel, then send that link in your ticket.
- If you got the `latest.log` file or created a `.txt` file with the necessary errors then join [our discord server](https://discordsrv.com/discord) and create a ticket through the #create-a-ticket channel and send it there.
- If you have trouble downloading the log file, copy/paste the text to a paste service (like [mclo.gs](https://mclo.gs/)). Copy the link that it gives you. Join [our discord server](https://discordsrv.com/discord) and create a ticket through the #create-a-ticket channel, then send that link in your ticket.

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