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[bug]: Follow Me is not working at all. #285
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[2024-06-28 09:26:07] ERROR[102983] res_pjsip_header_funcs.c: No headers had been previously added to this session. |
You need to provide the log output of the call hitting the IVR, the IVR option to ring the extension so we can see if what is actually happening. The log output provided isn't relevant. |
Can you tell me the proper command to do this? |
Got it I believe. [2024-06-28 10:57:36] VERBOSE[331297][C-0000001e] pbx.c: Executing [s@macro-blkvm-clr:1] Set("PJSIP/voipms-00000036", "SHARED(BLKVM,PJSIP/voipms-00000036)=") in new stack 2nd log for ext 2003 [2024-06-28 10:57:28] VERBOSE[331297][C-0000001e] pbx.c: Executing [1@ivr-3:2] Goto("PJSIP/voipms-00000036", "from-did-direct,2003,1") in new stack |
Follow Me is executing as it should. This shows it using 2003 and 3368094717 as being called.
Your problem is a configuration problem. It looks like 2003 is a virtual extension and you have the ring strategy set to ringallv2-prim which means if the primary extension (first in list) is in use/busy/unavailable do not call the rest of the list. Since 2003 is virtual and there's no way to call a virtual extension it comes back as CHANUNAVAIL status which will stop Follow Me from calling the rest of the list. Is there a reason 2003 is in the list? If not, remove it. If it needs to be there for some reason, change the strategy and don't use *prim versions as they will do what I just described. |
I need a virtual extension so the external number can have a VM box, get the VM attachment in email and ring to cell phone and leave the VM on the cell phone |
OK, you don't need 2003 in the Follow Me list. You can't call 2003, so remove 2003 from the list. As long as the ring time is short enough to not end up in the external numbers voicemail or not confirming the call (if call confirm is enabled) the system will send the call to voicemail when not answered. The issue here is you're trying to dial a non-existent device that fails when calls are sent to it. Because it fails and the current ring strategy it doesn't attempt any other numbers in the list. |
Hi @mycupbloody , Can you set Initial Ring Time as 0 and try, if its still an issue please share complete asterisk cli logs |
Closing due to no response, please re-open the jira if you have any further query. thanks |
FreePBX Version
FreePBX 17
Issue Description
I was able to get follow me to work once. However, It stopped working and is not longer working. I can get it to ring the interval time, after that it going to VM. Also, Follow me working internal (If I dial the ext internal it'll ring to Follow me but not through an IVR option).
Operating Environment
| framework | 17.0.16 | Enabled | GPLv2+ | Sangoma |
Asterisk 21.3.1
+---------------------+-----------+---------+-------------+-----------+
| Module | Version | Status | License | Signature |
+---------------------+-----------+---------+-------------+-----------+
| accountcodepreserve | 17.0.0.1 | Enabled | GPLv2 | Sangoma |
| allowlist | 17.0.1.1 | Enabled | GPLv3+ | Sangoma |
| amd | 17.0.1 | Enabled | GPLv3+ | Sangoma |
| announcement | 17.0.2.1 | Enabled | GPLv3+ | Sangoma |
| api | 17.0.1.4 | Enabled | AGPLv3+ | Sangoma |
| areminder | 17.0.3.10 | Enabled | Commercial | Sangoma |
| arimanager | 17.0.1.1 | Enabled | GPLv3+ | Sangoma |
| asterisk-cli | 17.0.2 | Enabled | GPLv3+ | Sangoma |
| asteriskinfo | 17.0.2 | Enabled | GPLv3+ | Sangoma |
| backup | 17.0.5.54 | Enabled | GPLv3+ | Sangoma |
| blacklist | 17.0.1.2 | Enabled | GPLv3+ | Sangoma |
| broadcast | 17.0.1.6 | Enabled | Commercial | Sangoma |
| builtin | | Enabled | | Unsigned |
| bulkhandler | 17.0.5 | Enabled | GPLv3+ | Sangoma |
| calendar | 17.0.4.15 | Enabled | GPLv3+ | Sangoma |
| callaccounting | 17.0.5 | Enabled | Commercial+ | Sangoma |
| callback | 17.0.2.1 | Enabled | GPLv3+ | Sangoma |
| callerid | 17.0.1 | Enabled | Commercial | Sangoma |
| callforward | 17.0.1.6 | Enabled | AGPLv3+ | Sangoma |
| calllimit | 17.0.1.2 | Enabled | Commercial | Sangoma |
| callrecording | 17.0.3.6 | Enabled | AGPLv3+ | Sangoma |
| callwaiting | 17.0.3.4 | Enabled | GPLv3+ | Sangoma |
| cdr | 17.0.4.15 | Enabled | GPLv3+ | Sangoma |
| cdrpro | 17.0.3.17 | Enabled | Commercial | Sangoma |
| cel | 17.0.2.8 | Enabled | GPLv3+ | Sangoma |
| certman | 17.0.3.12 | Enabled | AGPLv3+ | Sangoma |
| cidlookup | 17.0.1.1 | Enabled | GPLv3+ | Sangoma |
| conferences | 17.0.3.2 | Enabled | GPLv3+ | Sangoma |
| conferencespro | 17.0.1.7 | Enabled | Commercial | Sangoma |
| configedit | 17.0.1.1 | Enabled | AGPLv3+ | Sangoma |
| contactmanager | 17.0.5.11 | Enabled | GPLv3+ | Sangoma |
| core | 17.0.9.72 | Enabled | GPLv3+ | Sangoma |
| cos | 17.0.1.1 | Enabled | Commercial | Sangoma |
| customappsreg | 17.0.1 | Enabled | GPLv3+ | Sangoma |
| customcontexts | 17.0.1.2 | Enabled | GPLv2+ | Sangoma |
| dashboard | 17.0.4.3 | Enabled | AGPLv3+ | Sangoma |
| daynight | 17.0.1.1 | Enabled | GPLv3+ | Sangoma |
| dictate | 17.0.1.2 | Enabled | GPLv3+ | Sangoma |
| directory | 17.0.1.1 | Enabled | GPLv3+ | Sangoma |
| disa | 17.0.3 | Enabled | AGPLv3+ | Sangoma |
| donotdisturb | 17.0.2.3 | Enabled | GPLv3+ | Sangoma |
| dynroute | 17.0.3.1 | Enabled | GPLv3+ | Sangoma |
| endpoint | 17.0.1.71 | Enabled | Commercial | Sangoma |
| extensionroutes | 17.0.1 | Enabled | Commercial | Sangoma |
| extensionsettings | 17.0.1 | Enabled | GPLv3+ | Sangoma |
| fax | 17.0.3.4 | Enabled | GPLv3+ | Sangoma |
| faxpro | 17.0.1.16 | Enabled | Commercial | Sangoma |
| featurecodeadmin | 17.0.2 | Enabled | GPLv3+ | Sangoma |
| filestore | 17.0.2.21 | Enabled | AGPLv3 | Sangoma |
| findmefollow | 17.0.4.8 | Enabled | GPLv3+ | Sangoma |
| firewall | 17.0.1.26 | Enabled | AGPLv3+ | Sangoma |
| framework | 17.0.16 | Enabled | GPLv2+ | Sangoma |
| hotelwakeup | 17.0.1.6 | Enabled | GPLv2 | Sangoma |
| iaxsettings | 17.0.1 | Enabled | AGPLv3 | Sangoma |
| infoservices | 17.0.1 | Enabled | GPLv2+ | Sangoma |
| ivr | 17.0.6 | Enabled | GPLv3+ | Sangoma |
| languages | 17.0.1 | Enabled | GPLv3+ | Sangoma |
| logfiles | 17.0.3.3 | Enabled | GPLv3+ | Sangoma |
| manager | 17.0.5 | Enabled | GPLv2+ | Sangoma |
| miscapps | 17.0.3 | Enabled | GPLv3+ | Sangoma |
| miscdests | 17.0.1.1 | Enabled | GPLv3+ | Sangoma |
| missedcall | 17.0.1.1 | Enabled | GPLv3+ | Sangoma |
| music | 17.0.4 | Enabled | GPLv3+ | Sangoma |
| outcnam | 17.0.1 | Enabled | GPLv3+ | Sangoma |
| outroutemsg | 17.0.1 | Enabled | GPLv3+ | Sangoma |
| paging | 17.0.3 | Enabled | GPLv3+ | Sangoma |
| pagingpro | 17.0.1.6 | Enabled | Commercial | Sangoma |
| parking | 17.0.2.4 | Enabled | GPLv3+ | Sangoma |
| parkpro | 17.0.1.4 | Enabled | Commercial | Sangoma |
| pbxmfa | 17.0.2 | Enabled | Commercial+ | Sangoma |
| phpinfo | 17.0.1 | Enabled | GPLv2+ | Sangoma |
| pinsets | 17.0.3.2 | Enabled | GPLv3+ | Sangoma |
| pinsetspro | 17.0.2 | Enabled | Commercial | Sangoma |
| pm2 | 17.0.3.2 | Enabled | AGPLv3+ | Sangoma |
| pms | 17.0.2.15 | Enabled | Commercial | Sangoma |
| presencestate | 17.0.2.4 | Enabled | GPLv3+ | Sangoma |
| printextensions | 17.0.1.2 | Enabled | GPLv3+ | Sangoma |
| queueprio | 17.0.1.4 | Enabled | GPLv3+ | Sangoma |
| queues | 17.0.1.9 | Enabled | GPLv2+ | Sangoma |
| queuestats | 17.0.1.7 | Enabled | Commercial | Sangoma |
| qxact_reports | 17.0.2 | Enabled | Commercial | Sangoma |
| recording_report | 17.0.3.8 | Enabled | Commercial | Sangoma |
| recordings | 17.0.2.2 | Enabled | GPLv3+ | Sangoma |
| restapps | 17.0.1.19 | Enabled | Commercial | Sangoma |
| ringgroups | 17.0.2.4 | Enabled | GPLv3+ | Sangoma |
| sangomaconnect | 17.0.1.35 | Enabled | Commercial | Sangoma |
| sangomacrm | 17.0.1.8 | Enabled | Commercial | Sangoma |
| sangomartapi | 17.0.1.26 | Enabled | Commercial | Sangoma |
| setcid | 17.0.1.2 | Enabled | GPLv3+ | Sangoma |
| sipsettings | 17.0.6.8 | Enabled | AGPLv3+ | Sangoma |
| sipstation | 17.0.3.3 | Enabled | Commercial | Sangoma |
| sms | 17.0.1.13 | Enabled | Commercial | Sangoma |
| smsplus | 17.0.3 | Enabled | Commercial | Sangoma |
| soundlang | 17.0.4.1 | Enabled | GPLv3+ | Sangoma |
| superfecta | 17.0.1.10 | Enabled | GPLv2+ | Sangoma |
| sysadmin | 17.0.1.89 | Enabled | Commercial | Sangoma |
| timeconditions | 17.0.1.17 | Enabled | GPLv3+ | Sangoma |
| tts | 17.0.1.1 | Enabled | GPLv3+ | Sangoma |
| ttsengines | 17.0.1 | Enabled | AGPLv3 | Sangoma |
| ucp | 17.0.4.19 | Enabled | AGPLv3+ | Sangoma |
| userman | 17.0.6.25 | Enabled | AGPLv3+ | Sangoma |
| vmblast | 17.0.2 | Enabled | GPLv3+ | Sangoma |
| vmnotify | 17.0.1.7 | Enabled | Commercial | Sangoma |
| voicemail | 17.0.5.22 | Enabled | GPLv3+ | Sangoma |
| voicemail_report | 17.0.1.1 | Enabled | Commercial | Sangoma |
| voipinnovations | 17.0.1.4 | Enabled | Commercial | Sangoma |
| vqplus | 17.0.1.16 | Enabled | Commercial | Sangoma |
| weakpasswords | 17.0.1 | Enabled | GPLv3+ | Sangoma |
| webcallback | 17.0.4 | Enabled | Commercial | Sangoma |
| webrtc | 17.0.2.2 | Enabled | GPLv3+ | Sangoma |
+---------------------+-----------+---------+-------------+-----------+
FW Console - FreePBX Utility 17.0.16
Relevant log output
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