Up Board doesn't recognize D400 or ZR300 sensors...

[labdlau]

Required Info
Camera Model	R200 / F200 / SR300 / ZR300 / D400
Firmware Version
Operating System & Version
Kernel Version (Linux Only)
SDK Version

Running the latest Ubuntu 16.04 LTS on the original UP Board. When running the realsense-viewer tool, I get a UVCVideo error that requires me to run:

sudo modprobe uvcvideo

but now I get the warning message:

03/01 13:10:35,500 WARNING [139849252468480] (backend-hid.cpp:1091) Failed to read busnum/devnum. Device Path: /sys/bus/iio/devices/iio:device0

while the viewer doesn't recognize the D400 sensor.

[ev-mp]

Hello @labdlau,

Librealsense requires specific permissions for USB devices. I would assume that you build from sources, therefore you need to apply udev rules according to this chapter in the installation guide.

Please collect and post logs with the the output of lsusb and dmesg -wT when D400 is being connected to the Upboard.

Also note that while you don't mention the librealsense version you're using, the two devices are mutually incompatible - ZR300 is supported by Librealsense1 (legacy branch) only, while for D400 requires librealsense2 to run.

[dorodnic]

Hi @labdlau
Do you still need assistance with this issue?

[pribadihcr]

I also has similar problem

sudo realsense-viewer
27/01 20:07:28,718 WARNING [139911479253696] (backend-hid.cpp:1091) Failed to read busnum/devnum. Device Path: /sys/bus/iio/devices/iio:device0

[RealSense-Customer-Engineering]

[Realsense Customer Engineering Team Comment]
Hi @labdlau

Please make sure to connect D400 series camera into the USB3 OTG port of the UP board. My test configurations as follows have no this issue. "rs-capture" and "realsense-viewer" can work well.

1. Ubuntu 16.04 + kernel 4.4.0.104
2. D410 + FW 5.8.15
   The D410 should be recognized as a SuperSpeed USB device.

Do you use D415 camera?

[dorodnic]

Hi @labdlau @pribadihcr
Feel free to open new issue if you need further assistance with installation