Home

Welcome to the Apurva_kumar_helpdesk wiki!

What is helpdesk ticket:-

A help desk ticketing system (support ticket system) is help desk software that collects all your customer support requests from various channels and manages them from one place

How it helps:-

 A ticketing system is a customer service tool that helps companies manage their service and support cases. The system or app creates a "ticket" which documents customer requests and interactions over time, making it easier for customer service reps to resolve complicated issues

Used for:-

Help desk software refers to a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. It is what makes customer-care service efficient and enterprising.

Best IT ticketing systems today:-

-ConnectWise -SolarWinds Web Help Desk -Jira Service Desk -Jitbit -Zammad -Freshdesk -Request Tracker -Zendesk

Why do we need:-

These systems allow teams to capture, manage, and track the status of customer issues in an organized and highly-collaborative manner.

What is difference between helpdesk and service desk:-

The help desk is an IT dependency, while service desk is much focused on IT Service-centricity. The help desk provides help and solutions, whereas a service desk provides service