Different tickets for On/Off Hours

[s1037989]

Can you set up tickets that are business hours to get created with a source of "Monitoring Alert" and tickets that are after hours to get created with a source of "After Hours Monitoring Alert"?

[bennolen]

This is going to be tougher than I thought. Ticket recipients only support one notification windows. So for Business Hours, that's easy, M-F, 7:30-17:00.
For After Hours, I will have to have two ticket recipients for each criticality. 1. S&S all day. 2. Every day, 17:00-7:30.

Plus, I just came to the realization that N-Central isn't Holiday aware. So on Memorial day (for example), notifications will come in as normal. Business Hours, and no Pager Duty notification. That's regardless of this new change!