QueueBot

Queue Bot is a discord bot that puts users in a queue to wait for a designated assistant. Users wait in voice channels and are then moved into a private assistant room when they are ready to be seen.

How it works

To run the slash commands, users must be given the QueueAdmin role!

1. Assistants join the Create room voice channel to generate their voice channel - along with an accompanying text channel which can be used to send links etc. The assistant is automatically moved into their new voice channel when it is created.

2. Run the /open command to open the queues, this will unlock the Join queue voice channels allowing users to connect and join the respective queue. Once a user has connected, they will be moved into their new waiting room. From here the user is free to move into any other voice channel in the server. For example, move into their friend's waiting room to chat while they wait - if a user disconnects from the server they will automatically be removed from the queue.

3. Assistants will receive updates for each queue in the queue text channel. Updates will show the users at the front of each queue which assistants can accept by reacting with ✅. Once accepted that user will be removed from the queue.

4. The user and assistant can now chat in the voice channel, the user will also be given access to the assistants text chat.

5. Once finished, the user can disconnect and the assistant can accept the next person in the queue. Once disconnected, the user will no longer have access to the assistants text chat or any messages that were sent in their session.

6. Finally, the queues can be closed with /close which will lock the voice channels for joining queues, however, anyone still in a queue will remain.

Features

• Simple interactions
• Multiple queues
• Temporary text channels for assistant rooms
• Open/Close queues
• Automated channel generation
• Automated user moving and queue management

Demo

Start using QueueBot!

Invite QueueBot

Click the link above and review the permissions, note that QueueBot requires all listed permissions and will not work correctly without them. Once QueueBot is in your server run the /set command to set up the required variables. Then create your queues with /new.

Server Template

Use the above link to create a new Discord server with all the channels and permissions pre-configured. Just remember to use the /set command to map your channels.

Setup

Here are the slash commands that are essential for using QueueBot:

/set

Map your server channels that QueueBot should use with /set <parameter>:<value>. Discord will help you will out the rest, you can set multiple parameters at once. Here are the required parameters that need to be set:

Parameter	Description	Requirement
create_assistant_room_channel	Set the voice channel for creating an assistant room	Voice Channel
assistant_room_chats_category	Set the category for assistant room chats	Category
queue_updates_channel	Set the channel for queue updates	Text Channel

/new

Use the /new name:<queue name> command to create new queues. This will create new voice channels that act as entry points to the queues. Once created these can be moved to any position in your server.

Parameter	Description	Requirement
Name	The name for the new queue	String

To delete a queue, simply just delete the voice channel.

/open and /close

The /open and /close commands unlock and lock the queue entry voice channels respectively. The bot will also respond with an announcement message which gets pinned. It is best to use this command in a channel that can be viewed by everyone.