Excel for Mac - Broken icons when displaying on the extend screen

[teerayutRefinitiv]

I have tried with many resolutions on the extend screen, all are failed

Detail
Mac Os : Big Sur
Extend screen : Dell UltraSharp 24 Monitor - U2414H
Example icon :

• https://cdn.refinitiv.com/public/libs/rfo/assets/images/excel-comp-list-16.png
• https://cdn.refinitiv.com/public/libs/rfo/assets/images/excel-comp-list-32.png
• https://cdn.refinitiv.com/public/libs/rfo/assets/images/excel-comp-list-64.png
• https://cdn.refinitiv.com/public/libs/rfo/assets/images/excel-comp-list-80.png
• https://cdn.refinitiv.com/public/libs/rfo/assets/images/excel-palette-16.png
• https://cdn.refinitiv.com/public/libs/rfo/assets/images/excel-palette-32.png
• https://cdn.refinitiv.com/public/libs/rfo/assets/images/excel-palette-64.png
• https://cdn.refinitiv.com/public/libs/rfo/assets/images/excel-palette-80.png

Example code :

<Icon>
          <bt:Image size="16" resid="compList16x16" />
          <bt:Image size="32" resid="compList32x32" />
          <bt:Image size="64" resid="compList64x64" />
          <bt:Image size="80" resid="compList80x80" />
</Icon>

Your Environment

• Platform [PC desktop, Mac, iOS, Office on the web]: PC desktop
• Host [Excel, Word, PowerPoint, etc.]: Excel
• Office version number: 16.56(21121100)
• Operating System: Mac Big Sur
• Browser (if using Office on the web): It worked

[AkhileshShah-MS]

Thanks for raising the issue @teerayutRefinitiv . @dingjin-ms could you please help with this?

[yuc014]

Hi @teerayutRefinitiv,

Thanks for reaching us.

I want to confirm some more details about your issue:

1. Is any other icons in Ribbon appear same issue? Or any other addin's icon face same issue?
2. Have you tried both Mirror and Extend display? And both not work?
3. Have you change your scale rate?
   
4. Could you try to close your laptop and only work on extend screen, to see if the issue still appear.

And wish you could give me your code snippet, then I could try to repro it. Thank you.

[ghost]

This issue has been automatically marked as stale because it is marked as needing author feedback but has not had any activity for 4 days. It will be closed if no further activity occurs within 3 days of this comment. Thank you for your interest in Office Add-ins!

[teerayutRefinitiv]

Sorry for late reply.
I'll try to check it again and I'll reply to you.

[ghost]

This issue has been automatically marked as stale because it is marked as needing author feedback but has not had any activity for 4 days. It will be closed if no further activity occurs within 3 days of this comment. Thank you for your interest in Office Add-ins!

[ghost]

This issue has been closed due to inactivity. Please comment if you still need assistance and we'll re-open the issue.