Livechat popout window for chat with website visitor

[engelgabriel]

We started the package called rockectchat:livechat

See /packages/rocketchat-livechat

We should have many interfaces

• Popup window (LiveZilla)
• Floating window (Zopim, Olark, LiveChat, SnapEngage)
• Right panel (Disqus)

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[BetaUliansyah]

Ill be more than happy to test it!

[ghost]

Is someone working on this already?

[engelgabriel]

Please, take a look at https://rocket.chat/livechat-demo.html using an anonimous browser window :)

[skyred]

Anyway that I can test the backend of this livechat demo?

[sampaiodiego]

@skyred the backend is the rocket.chat itself..

[geekgonecrazy]

@skyred If you want to test the server like @sampaiodiego said its rocket.chat its self.

Or are you wanting to test the receiving end of the live chat, as in actually getting messages etc?

[skyred]

I want to test this either

1. point me to the documentation so that I can enable this feature on top of docker rocket.chat image?
2. provide the access to the server/receiving end of this https://rocket.chat/livechat-demo.html popup?

[Sing-Li]

1 is not possible without re-building. Default configuration of our build does not include the livechat package - and there is no way to 'enable feature' after a build for docker images

For 2 -- @sampaiodiego... is it possible to route messages to a specified registered user for these sort of tests?

[sampaiodiego]

actually, only online users with operator flag set to true will receive those livechats. BUT, there is no UI to set an user as operator atm, so a update directly on database is needed.. it might be something like this (in mongo shell):

db.users.update({ username: 'SOME_USERNAME' }, { $set: { operator: true } });

[liuliming2008]

1 Cloud team manger/admin set operator flag for team users at the plan?
2 It is better to support image upload, the it can be used to be helpdesk.

[pyr0hu]

So, I made myself an operator, livechat is set up. But when someone writes to me on livechat, I cannot see the message.

[sampaiodiego]

@ic5y the current command to make an user an operator is the following:

db.users.update({
    username: 'SOME_USERNAME'
}, {
    $push: {
        "roles.__global_roles__": {
            $each: ['livechat-agent', 'livechat-manager']
        }
    },
    $set: {
        operator: true
    }
})

[pyr0hu]

hm, the new livechat interface comes up, but when a guest sends a message, i got an internal server error :/

[sampaiodiego]

please try access the /livechat URL in an anonymous window (or another browser).. there is a bug when using a session created before.

[pyr0hu]

okay thanks! its working now :)

[dalenoe]

Just found this issue. Interesting, and can't wait to see it ship..

[engelgabriel]

We will turn it into a standard feature this week! Stay tuned!

[diogobernini]

Any updates here?

[engelgabriel]

Yes, it is almost there. :)

Will be included on the next release, on monday.

[llinzzi]

Live chat is so cool, but the demo doesn't work.
https://rocket.chat/livechat-demo.html

[sampaiodiego]

it's working @llinzzi , I just tested .. did you get some errors? what happened to you?

[llinzzi]

@sampaiodiego it works for Chrome, but not work for Safari.

SyntaxError: Unexpected token ')'
(anonymous function)rocket-livechat.js:16

[sampaiodiego]

ohh.. ok.. have to check it so.
thank you btw =) seems related to es6 code..

[sampaiodiego]

for those who are interested in livechat features, I'm working on livechat manager that you can check at #1683

any feedback are welcome

[engelgabriel]

This package is now part of the default distribution.

[Sing-Li]

Yay! And I thought it was for Monday 😳

[david-strejc]

Will there be such a functionality like "triggers" and other cool things like Zopim has? Whole backend management for handling customer who is online on your web page?

Thanks for info. Great product!

[sampaiodiego]

yes @david-strejc .. please follow the issue #1824