doesn't start on MacOS 12.4

[randfee]

after downloading it won't start up. I'm on the current MacOS version (12.4, MacbookPro M1 Max.
Copied it to the Application folder like usual. Execution leads to a pop-up window stating:

I click "ok" and then go in Settings/Security&Privacy where it shows up and choose: "open anyways".

After that, a similar popup window opens again stating with the additional option to "open" - which I click.

then, nothing happens. No application is running or has crashed in the activity monitor nor can I find a 'graxpert' thread via the console.

any suggestions?

[Steffenhir]

Thank you for the report! Could you test if the problem still occurs with the newest release v0.1.6?

[JohnShort3D]

Exactly the same problem in 11.6. Does sometimes appear in Finder in the force quit option. Thats all you can do....force quit

[Steffenhir]

Is this also happening with v0.1.6a ?

[Steffenhir]

And could you check if an error log is created at ~/Library/Application Support/GraXpert/GraXpert/Logs/graxpert.log and what it contains?

[JohnShort3D]

This is error report. Date/Time: 2022-07-30 15:55:33.853 +0100
End time: 2022-07-30 15:55:53.053 +0100
OS Version: macOS 11.6.4 (Build 20G417)
Architecture: x86_64h
Report Version: 32
Share With Devs: Yes

Data Source: Stackshots
Shared Cache: 1D800E79-F93F-3FEF-9658-B168A649E2E4 slid base address 0x7fff2012b000, slide 0x12b000

Command: GraXpert
Path: /private/var/folders/*/GraXpert.app/Contents/MacOS/GraXpert
Identifier: GraXpert
Version: Tethys-RC5a (v0.1.6a) (???)
Parent: launchd [1]
PID: 24737
Time Since Fork: 26s
Note: Translocated

Event: hang
Duration: 19.20s
Duration Sampled: 1.60s (process was unresponsive for 18 seconds before sampling)
Steps: 16 (100ms sampling interval)
Report threshold: 2.5s

Hardware model: iMac19,1
Active cpus: 6

Time Awake Since Boot: 160816s
Time Since Wake: 76575s

Fan speed: 1199 rpm

---

Timeline format: stacks are sorted chronologically
Use -i and -heavy to re-report with count sorting

Heaviest stack for the main thread of the target process:
16 start + 1 (libdyld.dylib + 89917) [0x7fff20454f3d]
16 ??? (GraXpert + 22983) [0x101c1c9c7]
16 Py_FinalizeEx + 45 (Python + 1716120) [0x102b8ff98]
16 wait_for_thread_shutdown + 87 (Python + 1717406) [0x102b9049e]
16 PyObject_VectorcallMethod + 136 (Python + 412615) [0x102a51bc7]
16 _PyFunction_Vectorcall + 192 (Python + 408170) [0x102a50a6a]
16 _PyEval_EvalFrameDefault + 43738 (Python + 1426380) [0x102b493cc]
16 call_function + 164 (Python + 1438058) [0x102b4c16a]
16 method_vectorcall_VARARGS_KEYWORDS + 176 (Python + 456234) [0x102a5c62a]
16 lock_PyThread_acquire_lock + 44 (Python + 2184579) [0x102c02583]
16 acquire_timed + 276 (Python + 2184143) [0x102c023cf]
16 PyThread_acquire_lock_timed + 290 (Python + 1809194) [0x102ba6b2a]
16 __psynch_cvwait + 10 (libsystem_kernel.dylib + 15582) [0x7fff20406cde]
*16 psynch_cvcontinue + 0 (pthread + 21269) [0xffffff80035e8315]

Process: GraXpert [24737]
UUID: 87181858-B69A-30AF-8B3A-5D51961E416E
App Version: Tethys-RC5a (v0.1.6a)
Path: /private/var/folders/*/GraXpert.app/Contents/MacOS/GraXpert
Architecture: x86_64
Parent: launchd [1]
UID: 501
Footprint: 99.36 MB
Time Since Fork: 26s
Num samples: 16 (1-16)
Note: Translocated
Note: Unresponsive for 18 seconds before sampling
Note: 1 idle work queue thread omitted

Thread 0xf8bf9 DispatchQueue "com.apple.main-thread"(1) 16 samples (1-16) priority 46 (base 46)
<thread QoS user interactive (requested user interactive), process unclamped, process received importance donation from WindowServer [145], IO tier 0>
16 start + 1 (libdyld.dylib + 89917) [0x7fff20454f3d] 1-16
16 ??? (GraXpert + 22983) [0x101c1c9c7] 1-16
16 Py_FinalizeEx + 45 (Python + 1716120) [0x102b8ff98] 1-16
16 wait_for_thread_shutdown + 87 (Python + 1717406) [0x102b9049e] 1-16
16 PyObject_VectorcallMethod + 136 (Python + 412615) [0x102a51bc7] 1-16
16 _PyFunction_Vectorcall + 192 (Python + 408170) [0x102a50a6a] 1-16
16 _PyEval_EvalFrameDefault + 43738 (Python + 1426380) [0x102b493cc] 1-16
16 call_function + 164 (Python + 1438058) [0x102b4c16a] 1-16
16 method_vectorcall_VARARGS_KEYWORDS + 176 (Python + 456234) [0x102a5c62a] 1-16
16 lock_PyThread_acquire_lock + 44 (Python + 2184579) [0x102c02583] 1-16
16 acquire_timed + 276 (Python + 2184143) [0x102c023cf] 1-16
16 PyThread_acquire_lock_timed + 290 (Python + 1809194) [0x102ba6b2a] 1-16
16 __psynch_cvwait + 10 (libsystem_kernel.dylib + 15582) [0x7fff20406cde] 1-16
*16 psynch_cvcontinue + 0 (pthread + 21269) [0xffffff80035e8315] 1-16

Thread 0xf8cac 16 samples (1-16) priority 31 (base 31)
<thread QoS default (requested default), process unclamped, process received importance donation from WindowServer [145], IO tier 0>
16 thread_start + 15 (libsystem_pthread.dylib + 9283) [0x7fff20435443] 1-16
16 _pthread_start + 224 (libsystem_pthread.dylib + 26876) [0x7fff204398fc] 1-16
16 pythread_wrapper + 36 (Python + 1808395) [0x102ba680b] 1-16
16 t_bootstrap + 119 (Python + 2181965) [0x102c01b4d] 1-16
16 method_vectorcall + 481 (Python + 419695) [0x102a5376f] 1-16
16 _PyFunction_Vectorcall + 192 (Python + 408170) [0x102a50a6a] 1-16
16 _PyEval_EvalFrameDefault + 43738 (Python + 1426380) [0x102b493cc] 1-16
16 call_function + 164 (Python + 1438058) [0x102b4c16a] 1-16
16 _PyFunction_Vectorcall + 192 (Python + 408170) [0x102a50a6a] 1-16
16 _PyEval_EvalFrameDefault + 43738 (Python + 1426380) [0x102b493cc] 1-16
16 call_function + 164 (Python + 1438058) [0x102b4c16a] 1-16
16 _PyFunction_Vectorcall + 192 (Python + 408170) [0x102a50a6a] 1-16
16 _PyEval_EvalFrameDefault + 44470 (Python + 1427112) [0x102b496a8] 1-16
16 _PyFunction_Vectorcall + 192 (Python + 408170) [0x102a50a6a] 1-16
16 _PyEval_EvalFrameDefault + 43738 (Python + 1426380) [0x102b493cc] 1-16
16 call_function + 164 (Python + 1438058) [0x102b4c16a] 1-16
16 _PyFunction_Vectorcall + 379 (Python + 408357) [0x102a50b25] 1-16
16 _PyEval_EvalCode + 404 (Python + 1378260) [0x102b3d7d4] 1-16
16 _PyEval_EvalFrameDefault + 43738 (Python + 1426380) [0x102b493cc] 1-16
16 call_function + 164 (Python + 1438058) [0x102b4c16a] 1-16
16 _PyFunction_Vectorcall + 379 (Python + 408357) [0x102a50b25] 1-16
16 _PyEval_EvalCode + 404 (Python + 1378260) [0x102b3d7d4] 1-16
16 _PyEval_EvalFrameDefault + 43738 (Python + 1426380) [0x102b493cc] 1-16
16 call_function + 164 (Python + 1438058) [0x102b4c16a] 1-16
16 _PyFunction_Vectorcall + 192 (Python + 408170) [0x102a50a6a] 1-16
16 _PyEval_EvalFrameDefault + 43738 (Python + 1426380) [0x102b493cc] 1-16
16 call_function + 164 (Python + 1438058) [0x102b4c16a] 1-16

[JohnShort3D]

report above shows 1.6 doesnt work either

[JohnShort3D]

Restarted computer tried V1.5, same problem

[Steffenhir]

Thank you for the report. Could you also look if there is an error log at ~/Library/Application Support/GraXpert/GraXpert/Logs/graxpert.log ?

[JohnShort3D]

Nothing in the application support folder.

[rpfile]

i find that i can start the app (at least version 0.1.5) by running it from Terminal.app

GraXpert.app/Contents/MacOS% ./GraXpert

[rpfile]

somehow 0.1.6a launches ok from finder on my machine but maybe it is due to having previously forced it to start from Terminal...

[Steffenhir]

@rpfile With v0.1.6 we fixed a bug with MacOS which prevented the program from starting, so this is expected.

@JohnShort3D @randfee We have a theory on what might cause the problem. Could you test if this version https://github.com/Steffenhir/GraXpert/releases/tag/v0.1.6a-num_workers works?

[JohnShort3D]

Sorry, just the same. Once you overcome the security info bar at top shows graxpert so app starts but just get the wheel of death and have to force quit.

[schmelly]

Sorry, just the same. Once you overcome the security info bar at top shows graxpert so app starts but just get the wheel of death and have to force quit.

Hm, for us it is difficult to reproduce/understand your issue based on OS-level logs. Would you be interested in a remote session, e.g., via Discord, to look into your setup together?

[DougReynolds]

Hello! I would like to report that I am having the same issues as described above.
Version attempted to install: v1.0.6cAI Arm64
Apple M2
Ventura 13.4.1 (22F82)
I also find no logs within ~/Library/Application Support/GraXpert/GraXpert/Logs/graxpert.log
I also attempted to install the X86_64 version and while I was able to get to a security exclusion in System Settings, it ultimately failed, Mac OS reporting that the application was corrupted.
My main installation process information was obtained from: https://www.youtube.com/watch?v=AzDDafSrZ7k
If you have any updated information on installation process, that would be appreciated.
If this is still an unresolved issue and would like to do a remote session, I would be happy to assist in any way I am able. I am already on the Discord channel.
Cheers