No live data showing in application #5872
Comments
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Others have no issues with Linux. I have no issues with macOS Safari / Chrome / Firefox. Suspect Windows + yet to be identified antivirus is the target. |
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As stated on the TTN forum, Windows + Sophos endpoint agent seems to be a common theme linking those of us with an issue |
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As stated on the TTN forum, links help speed things up: https://www.thethingsnetwork.org/forum/t/no-live-data-showing-in-console/59347?u=descartes |
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Can you please provide us with the browser being used and it's version, and the OS will help as well |
The thread pretty much tells you everything - that Sophos blocks browsers on Windows - both people reporting it are using corporate machines so probably aren't in a position to give you specific versions. |
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Thanks for filing this issue @mczakk. Unfortunately, we don't usually fix issues that are caused by the interception of connections or tampering with frontend code from third-party applications. If the Console is being obstructed by a security application, it is a matter of fine-tuning the configuration or overall shutdown of such application to resolve this issue. It is not feasible for us to take into consideration any third-party and/or security setup when developing TTS Console. Frontend-wise there have not been any recent changes as to how events are ingested or processed, so I believe that this is not related to any of our changes. @adriansmares do you know of any backend changes to the event server that might have caused events to be caught by security apps? Closing this issue now. If there is any new info pointing towards this issue being caused by some problem on our side, I will reopen this. |
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I didn't report this and neither did my alter ego, it was someone else who was told to open the issue by TTI staff in a rather clumsy interaction on the forum, so I was looking to join up the dots so we could arrive at a conclusion. I wouldn't expect you to fix this issue either. |
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Oh yeah, I realize I had a wrong mention in my earlier post. Mea culpa. |
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Hi, I am not aware of any backend changes related to this, but it's indeed probably Sophos. The event streams are achieved using server side events over HTTP, and Sophos seems to not like that: I don't think there is much we can do here to be honest. I expect that other websites that use server side events will show the same symptoms. What is weird is that past reports seem to say that this occurs only via HTTP, but maybe they are spoofing HTTPS connections too (since they manage the machines). |
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Hi, TTS version: 3.26.0
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Summary
No 'live data' showing for gateways or application end devices
Steps to Reproduce
open console
select application
select end devices
select live data
Current Result
no live data shown
Expected Result
live data shown
Relevant Logs
No response
URL
No response
Deployment
The Things Stack Community Edition
The Things Stack Version
v3.22.0
Client Name and Version
No response
Other Information
No response
Proposed Fix
No response
Contributing
Code of Conduct
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