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Establishing connection Dota 2 problems #1463

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FaresJandali opened this issue Jun 12, 2018 · 6 comments
Closed

Establishing connection Dota 2 problems #1463

FaresJandali opened this issue Jun 12, 2018 · 6 comments

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@FaresJandali
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Hello,

So for the last 2 weeks I have been having trouble establishing connection to Dota 2 servers at specific times of the day, I live In Lebanon and I mostly play on Europe servers. My issue seems to appear mostly at night times and specially from 12 am to 3 am, I figured that I could test my internet before connecting to a match by making a lobby in LUX, in order to avoid getting banned for x minutes, anyway Im hoping someone could help me understand if the issue is on my behalf or the servers behalf or my internet service provider behalf. If its required I could post the information written in my console as im trying to connect, I don't think my laptop specifications are important because it's probably a connection problem, ill post the information im getting in my console and see what happens, thank you !

[Client] Sending connect to =[A:1:687491083:10017]
[SteamNetSockets] Selecting fra#432 (162.254.197.165:27056) as backup #1 for connection 1536669711. Ping = 78+3=81 (front+back=total).
[Client] Received S2C_CHALLENGE [863144364 auth 3] from =[A:1:687491083:10017]
[Client] Sending C2S_CONNECT [47 protocol 863144364 auth 3] to =[A:1:687491083:10017]
[Client] Received S2C_CONNECTION from =[A:1:687491083:10017] [addons:'', SNP=0]
[Client] CL: Connected to '=[A:1:687491083:10017]'
[SignonState] CL: Suppress INetchannel::Transmit() in loopmode( remoteconnect )
[Client] CL: CLoopModeRemoteConnect::OnClientFrameSimulate switching to "levelload" loopmode with addons:
[EngineServiceManager] SwitchToLoop levelload requested: id [2] addons []
ChangeGameUIState: DOTA_GAME_UI_STATE_DASHBOARD -> DOTA_GAME_UI_STATE_LOADING_SCREEN
[Client] LoadingDisplay changed from NONE to PRE_LOADING (map="")
[SignonState] CL: CNetworkGameClient::OnSwitchLoopModeFinished( levelload : success )
[SignonState] CL: Permit INetchannel::Transmit()
[Client] CL: CLoopModeLevelLoad::MaybeSwitchToGameLoop switching to "game" loopmode with addons ()
[EngineServiceManager] SwitchToLoop game requested: id [2] addons []
[Client] CL: CNetworkGameClient already exists for connection to '=[A:1:687491083:10017]'
[Client] CL: connection to '=[A:1:687491083:10017]' already started
[SplitPacket] client =[A:1:687491083:10017[0]: split packet seq #1 restarting, just received packet 0
[SplitPacket] client =[A:1:687491083:10017[0]: split packet seq #2 restarting, just received packet 0
[SplitPacket] client =[A:1:687491083:10017[0]: split packet seq #3 restarting, just received packet 0
[SplitPacket] client =[A:1:687491083:10017[0]: split packet seq #4 restarting, just received packet 0
[SplitPacket] client =[A:1:687491083:10017[0]: split packet seq #5 restarting, just received packet 0
[SplitPacket] client =[A:1:687491083:10017[0]: split packet seq #6 restarting, just received packet 0
[SplitPacket] client =[A:1:687491083:10017[0]: split packet seq #7 restarting, just received packet 0
[SplitPacket] client =[A:1:687491083:10017[0]: split packet seq #8 restarting, just received packet 0
[SplitPacket] client =[A:1:687491083:10017[0]: split packet seq #9 restarting, just received packet 0
[Networking] client =[A:1:687491083:10017[0]: high packet loss detected flow incoming: 0ms latency, 9/ 19 dropped (47.4%)
[SplitPacket] client =[A:1:687491083:10017[0]: split packet seq #10 restarting, just received packet 0
[SplitPacket] client =[A:1:687491083:10017[0]: split packet seq #11 restarting, just received packet 0
[SplitPacket] client =[A:1:687491083:10017[0]: split packet seq #12 restarting, just received packet 0
[SplitPacket] client =[A:1:687491083:10017[0]: split packet seq #13 restarting, just received packet 0
[SplitPacket] client =[A:1:687491083:10017[0]: split packet seq #14 restarting, just received packet 0
[SplitPacket] client =[A:1:687491083:10017[0]: split packet seq #15 restarting, just received packet 0
[SplitPacket] client =[A:1:687491083:10017[0]: split packet seq #16 restarting, just received packet 0
[SplitPacket] client =[A:1:687491083:10017[0]: split packet seq #17 restarting, just received packet 0
[SplitPacket] client =[A:1:687491083:10017[0]: split packet seq #18 restarting, just received packet 0
[SplitPacket] client =[A:1:687491083:10017[0]: split packet seq #19 restarting, just received packet 0
[Networking] client =[A:1:687491083:10017[0]: high packet loss detected flow incoming: 0ms latency, 10/ 20 dropped (50.0%)
[SplitPacket] client =[A:1:687491083:10017[0]: split packet seq #20 restarting, just received packet 0
[SplitPacket] client =[A:1:687491083:10017[0]: split packet seq #21 restarting, just received packet 0
[SplitPacket] client =[A:1:687491083:10017[0]: split packet seq #22 restarting, just received packet 0
[SplitPacket] client =[A:1:687491083:10017[0]: split packet seq #23 restarting, just received packet 0
[SplitPacket] client =[A:1:687491083:10017[0]: split packet seq #24 restarting, just received packet 0
[SplitPacket] client =[A:1:687491083:10017[0]: split packet seq #25 restarting, just received packet 0
[SplitPacket] client =[A:1:687491083:10017[0]: split packet seq #26 restarting, just received packet 0
[SplitPacket] client =[A:1:687491083:10017[0]: split packet seq #27 restarting, just received packet 0
[Console] Deleting lobby data from disk.
Telling Steam it is safe to update the app
[SplitPacket] client =[A:1:687491083:10017[0]: split packet seq #28 restarting, just received packet 0
[SplitPacket] client =[A:1:687491083:10017[0]: split packet seq #29 restarting, just received packet 0
[Networking] #GameUI_Disconnect_ServerShutdown[NetSteamConn] Closing Steam Net Connection on socket 'client' to =[A:1:687491083:10017], handle 30002 (0 (null))
[Networking] Summary of connection to [A:1:687491083:10017]:
[Networking] End-to-end connection: closed by remote host, reason code 1069. (#GameUI_Disconnect_ServerShutdown)
[Networking] Remote host is in data center 'lux'
[Networking] Current rates:
[Networking] Sent: 159.8 pkts/sec 5.0 K/sec
[Networking] Recv: 21.8 pkts/sec 22.4 K/sec
[Networking] Ping:61ms Max latency variance: 14.0ms
[Networking] Quality: 95.6% (Dropped:4.39% WeirdSeq:0.00%)
[Networking] Est avail bandwidth: 97656.3KB/s
[Networking] Bytes buffered: 0
[Networking] Lifetime stats:
[Networking] Totals
[Networking] Sent: 5,404 pkts 175,069 bytes
[Networking] Recv: 653 pkts 675,202 bytes
[Networking] Recv w seq: 650 pkts
[Networking] Dropped : 41 pkts 5.93%
[Networking] OutOfOrder: 0 pkts 0.00%
[Networking] Duplicate : 0 pkts 0.00%
[Networking] SeqLurch : 0 pkts 0.00%
[Networking] Ping histogram: (600 total samples)
[Networking] 0-25 : 0 0%
[Networking] 25-50 : 0 0%
[Networking] 50-75 : 162 27%
[Networking] 75-100 : 126 21%
[Networking] 100-125 : 174 29%
[Networking] 125-150 : 87 15%
[Networking] 150-200 : 39 7%
[Networking] 200-300 : 12 2%
[Networking] 300+ : 0 0%
[Networking] Ping distribution:
[Networking] 5% of pings <= 61ms
[Networking] 50% of pings <= 102ms
[Networking] 75% of pings <= 124ms
[Networking] 95% of pings <= 162ms
[Networking] 98% of pings <= 196ms
[Networking] Connection quality histogram: (6 measurement intervals)
[Networking] 100 : 0 0% (All packets received in order)
[Networking] 99+ : 0 0%
[Networking] 97-99 : 0 0%
[Networking] 95-97 : 3 50%
[Networking] 90-95 : 2 33%
[Networking] 75-90 : 1 17%
[Networking] 50-75 : 0 0%
[Networking] <50 : 0 0%
[Networking] dead : 0 0% (Expected to receive something but didn't)
[Networking] Connection quality distribution:
[Networking] 50% of intervals >= 94%
[Networking] 75% of intervals >= 93%
[Networking] Latency variance histogram: (553 total measurements)
[Networking] <1 : 29 5%
[Networking] 1-2 : 16 3%
[Networking] 2-5 : 122 22%
[Networking] 5-10 : 346 63%
[Networking] 10-20 : 35 6%
[Networking] >20 : 5 1%
[Networking] TX Speed histogram: (32 total samples)
[Networking] 0 - 16 KB/s: 32 100%
[Networking] 16 - 32 KB/s: 0 0%
[Networking] 32 - 64 KB/s: 0 0%
[Networking] 64 - 128 KB/s: 0 0%
[Networking] 128 - 256 KB/s: 0 0%
[Networking] 256 - 512 KB/s: 0 0%
[Networking] 512 - 1024 KB/s: 0 0%
[Networking] 1024+ KB/s: 0 0%
[Networking] Transmit speed distribution:
[Networking] 5% of speeds <= 0 KB/s
[Networking] 50% of speeds <= 0 KB/s
[Networking] 75% of speeds <= 0 KB/s
[Networking] 95% of speeds <= 0 KB/s
[Networking] RX Speed histogram: (32 total samples)
[Networking] 0 - 16 KB/s: 32 100%
[Networking] 16 - 32 KB/s: 0 0%
[Networking] 32 - 64 KB/s: 0 0%
[Networking] 64 - 128 KB/s: 0 0%
[Networking] 128 - 256 KB/s: 0 0%
[Networking] 256 - 512 KB/s: 0 0%
[Networking] 512 - 1024 KB/s: 0 0%
[Networking] 1024+ KB/s: 0 0%
[Networking] Receive speed distribution:
[Networking] 5% of speeds <= 0 KB/s
[Networking] 50% of speeds <= 0 KB/s
[Networking] 75% of speeds <= 0 KB/s
[Networking] 95% of speeds <= 0 KB/s
[Networking] Rate stats received from remote host 12.6s ago:
[Networking] Sent: 22.0 pkts/sec 22.5 K/sec
[Networking] Recv: 166.1 pkts/sec 6.3 K/sec
[Networking] Ping:162ms Max latency variance: ???ms
[Networking] Quality: 100% (Dropped:0.00% WeirdSeq:0.00%)
[Networking] Bytes buffered: 0
[Networking] No lifetime stats received from remote host
[Networking] Primary router: lux#145 (146.66.154.23:27045) Ping = 62+0=62 (front+back=total)
[Networking] Current rates:
[Networking] Sent: 158.5 pkts/sec 6.3 K/sec
[Networking] Recv: 21.6 pkts/sec 22.1 K/sec
[Networking] Ping:62ms Max latency variance: 14.1ms
[Networking] Quality: 95.6% (Dropped:4.39% WeirdSeq:0.00%)
[Networking] Bytes buffered: 0
[Networking] Lifetime stats:
[Networking] Totals
[Networking] Sent: 5,419 pkts 229,489 bytes
[Networking] Recv: 667 pkts 677,658 bytes
[Networking] Recv w seq: 653 pkts
[Networking] Dropped : 41 pkts 5.91%
[Networking] OutOfOrder: 0 pkts 0.00%
[Networking] Duplicate : 0 pkts 0.00%
[Networking] SeqLurch : 0 pkts 0.00%
[Networking] Ping histogram: (18 total samples)
[Networking] 0-25 : 0 0%
[Networking] 25-50 : 0 0%
[Networking] 50-75 : 17 94%
[Networking] 75-100 : 0 0%
[Networking] 100-125 : 1 6%
[Networking] 125-150 : 0 0%
[Networking] 150-200 : 0 0%
[Networking] 200-300 : 0 0%
[Networking] 300+ : 0 0%
[Networking] Ping distribution:
[Networking] 50% of pings <= 62ms
[Networking] 75% of pings <= 65ms
[Networking] Connection quality histogram: (6 measurement intervals)
[Networking] 100 : 0 0% (All packets received in order)
[Networking] 99+ : 0 0%
[Networking] 97-99 : 0 0%
[Networking] 95-97 : 2 33%
[Networking] 90-95 : 4 67%
[Networking] 75-90 : 0 0%
[Networking] 50-75 : 0 0%
[Networking] <50 : 0 0%
[Networking] dead : 0 0% (Expected to receive something but didn't)
[Networking] Connection quality distribution:
[Networking] 50% of intervals >= 94%
[Networking] 75% of intervals >= 91%
[Networking] Latency variance histogram: (553 total measurements)
[Networking] <1 : 29 5%
[Networking] 1-2 : 16 3%
[Networking] 2-5 : 122 22%
[Networking] 5-10 : 346 63%
[Networking] 10-20 : 35 6%
[Networking] >20 : 5 1%
[Networking] No connection transmit speed distribution available. (0 measurement intervals)
[Networking] No connection recieve speed distribution available. (0 measurement intervals)
[Networking] Rate stats received from remote host 12.0s ago:
[Networking] Sent: 22.7 pkts/sec 23.6 K/sec
[Networking] Recv: 166.0 pkts/sec 6.7 K/sec
[Networking] Ping:61ms Max latency variance: ???ms
[Networking] Quality: 100% (Dropped:0.00% WeirdSeq:0.00%)
[Networking] Bytes buffered: 0
[Networking] No lifetime stats received from remote host
[Networking] Backup router: fra#432 (162.254.197.165:27056) Ping = 78+3=81 (front+back=total)
[Networking]
[Client] CL: Server disconnected: 69: #GameUI_Disconnect_ServerShutdown
Disconnection during connection phase. Sign-on state: 2. Disconnect reason: 69.
[HostStateManager] CHostStateMgr::QueueNewRequest( Idle (levelload), 3 )
[NetSteamConn] Tried to send ad-hoc to address =[A:1:687491083:10017], but address is not in list of steam net connections!
[HostStateManager] Discarding pending request 'Remote Connect (=[A:1:687491083:10017]), 2'
[Client] CL: Disconnecting from server: #GameUI_Disconnect_Request_HSIdle
[EngineServiceManager] SwitchToLoop levelload requested: id [3] addons []
ChangeGameUIState: DOTA_GAME_UI_STATE_LOADING_SCREEN -> DOTA_GAME_UI_DOTA_INGAME
[Client] LoadingDisplay changed from PRE_LOADING to NONE (map="")
ChangeGameUIState: DOTA_GAME_UI_DOTA_INGAME -> DOTA_GAME_UI_STATE_LOADING_SCREEN
[Client] LoadingDisplay changed from NONE to LOADING (map="")
[HostStateManager] Idle (levelload)
[Client] CL: CLoopModeLevelLoad::MaybeSwitchToGameLoop switching to "game" loopmode with addons ()
[EngineServiceManager] SwitchToLoop game requested: id [3] addons []
[Server] CNetworkGameServerBase::SetServerState (ss_dead -> ss_waitingforgamesessionmanifest)
[Server] SV: maxplayers set to 1
Initializing script VM...
...done
@gdrewb-valve
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This isn't the right place to get general networking help, that'd be dev.dota2.com

If you believe this is a Mac/Linux specific problem please post your system information.

@zpostfacto
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What is your friend ID? I'll dig through logs and see if I can understand the packet loss better.

One thing: you might try setting "cl_use_snp 1". This switches the networking to use a new reliability layer that's in beta. (We are probably going to start rolling this out soon.) It should be a lot better dealing with really bad packet loss like you are getting. Give it a try and let me know!

@FaresJandali
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233284121 that's my friend ID, I will let you know if the setting you mentioned helped tonight. Thank you

@FaresJandali
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I would like to note something that is when it works sometimes to join the lobby and start the game at night time ( after many tries ) ( when the issue is happening ) I don't have packet loss in game or ping issues neither while spectating games, as it seems only when i'm trying to connect to games or creating a lobby game.

@gdrewb-valve
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Closing as this issue is out of scope for this tracker. You're welcome to continue passing information back and forth.

@FaresJandali
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wow that setting actually worked, thank you so much!
when I set it to 1 I can connect when I turn it back to 0 it doesnt let me. thank you guys.

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@gdrewb-valve @zpostfacto @FaresJandali