[BUG] Valve Index camera not working

[Zamundaaa]

• Distribution: [Arch/Manjaro/Ubuntu/etc.] Manjaro KDE
• SteamVR version: [E.g. 1.7.2] 1.7.3
• Steam client version: [build number or date] 1565473496
• Opted into Steam client beta?: [Yes/No] Yes
• Graphics driver version: Mesa 19.2.0-devel (git-34dd1ddde6) (LLVM 8.0.1) ACO from the AUR
• Gist for SteamVR System Information: https://gist.github.com/Zamundaaa/11861124cd7b111b6dafe7bcace6ecfe

As the title says. I have tried my USB 3.1 ports on the computer as well as the 3.0 ones. No working camera with either ones.

[Goofybud16]

I've seen the same issue. When my Index is functioning on the USB 3 ports, the cameras don't appear to show up. I believe they do show up in dmesg, though so they are detected.

Same for me.

[ebbit1q]

Same on pop os (ubuntu) 19.04, steamvr report: https://gist.github.com/ebbit1q/18f1de3192d8ae4b64e5c5b015c8b81d

[Goofybud16]

After switching to USB 3 again, I've noticed that SteamVR still can't seem to find the cameras.

Here's the dmesg log when I plug in the headset at the Trident cable:

[24773.428780] usb 5-3: new high-speed USB device number 23 using xhci_hcd
[24773.582033] usb 5-3: New USB device found, idVendor=28de, idProduct=2613, bcdDevice= 1.82
[24773.582035] usb 5-3: New USB device strings: Mfr=0, Product=0, SerialNumber=0
[24773.633821] hub 5-3:1.0: USB hub found
[24773.634007] hub 5-3:1.0: 3 ports detected
[24776.620729] usb 5-3.3: new high-speed USB device number 24 using xhci_hcd
[24776.731135] usb 5-3.3: New USB device found, idVendor=0424, idProduct=2744, bcdDevice= 2.21
[24776.731138] usb 5-3.3: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[24776.731139] usb 5-3.3: Product: USB2744
[24776.731140] usb 5-3.3: Manufacturer: Microchip Tech
[24776.769796] hub 5-3.3:1.0: USB hub found
[24776.770010] hub 5-3.3:1.0: 5 ports detected
[24776.856758] usb 6-3: new SuperSpeed Gen 1 USB device number 10 using xhci_hcd
[24776.881061] usb 6-3: New USB device found, idVendor=0424, idProduct=5744, bcdDevice= 2.21
[24776.881063] usb 6-3: New USB device strings: Mfr=2, Product=3, SerialNumber=0
[24776.881064] usb 6-3: Product: USB5744
[24776.881065] usb 6-3: Manufacturer: Microchip Tech
[24776.897709] hub 6-3:1.0: USB hub found
[24776.897731] hub 6-3:1.0: 4 ports detected
[24777.132728] usb 5-3.3.1: new full-speed USB device number 25 using xhci_hcd
[24777.261657] usb 5-3.3.1: New USB device found, idVendor=28de, idProduct=2300, bcdDevice= 2.00
[24777.261659] usb 5-3.3.1: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[24777.261660] usb 5-3.3.1: Product: Index HMD
[24777.261661] usb 5-3.3.1: Manufacturer: Valve
[24777.261662] usb 5-3.3.1: SerialNumber: LHR-11BF2815
[24777.457435] hid-generic 0003:28DE:2300.001D: hiddev5,hidraw9: USB HID v1.11 Device [Valve Index HMD] on usb-0000:2b:00.3-3.3.1/input0
[24777.467892] hid-generic 0003:28DE:2300.001E: hiddev6,hidraw10: USB HID v1.11 Device [Valve Index HMD] on usb-0000:2b:00.3-3.3.1/input1
[24777.478881] hid-generic 0003:28DE:2300.001F: hiddev7,hidraw11: USB HID v1.11 Device [Valve Index HMD] on usb-0000:2b:00.3-3.3.1/input2
[24777.560721] usb 5-3.3.5: new high-speed USB device number 26 using xhci_hcd
[24777.671175] usb 5-3.3.5: New USB device found, idVendor=0424, idProduct=2740, bcdDevice= 2.00
[24777.671176] usb 5-3.3.5: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[24777.671177] usb 5-3.3.5: Product: Hub Controller
[24777.671177] usb 5-3.3.5: Manufacturer: Microchip Tech
[24778.028708] usb 5-3.3.2: new full-speed USB device number 27 using xhci_hcd
[24778.159656] usb 5-3.3.2: New USB device found, idVendor=28de, idProduct=2102, bcdDevice= 1.00
[24778.159658] usb 5-3.3.2: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[24778.159659] usb 5-3.3.2: Product: Valve VR Radio
[24778.159660] usb 5-3.3.2: Manufacturer: Valve Corporation
[24778.159661] usb 5-3.3.2: SerialNumber: C030191C6C-RYB
[24778.290233] hid-generic 0003:28DE:2102.0020: hiddev8,hidraw12: USB HID v1.11 Device [Valve Corporation Valve VR Radio] on usb-0000:2b:00.3-3.3.2/input0
[24778.290316] cdc_acm 5-3.3.2:1.1: ttyACM0: USB ACM device
[24778.512704] usb 5-3.3.3: new full-speed USB device number 28 using xhci_hcd
[24778.635654] usb 5-3.3.3: New USB device found, idVendor=28de, idProduct=2102, bcdDevice= 1.00
[24778.635657] usb 5-3.3.3: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[24778.635658] usb 5-3.3.3: Product: Valve VR Radio & HMD Mic
[24778.635659] usb 5-3.3.3: Manufacturer: Valve Corporation
[24778.635660] usb 5-3.3.3: SerialNumber: 8B37344787-LYM
[24778.739078] hid-generic 0003:28DE:2102.0021: hiddev11,hidraw15: USB HID v1.11 Device [Valve Corporation Valve VR Radio & HMD Mic] on usb-0000:2b:00.3-3.3.3/input0
[24779.388830] usb 6-3.1: new SuperSpeed Gen 1 USB device number 11 using xhci_hcd
[24779.638454] usb 6-3.1: New USB device found, idVendor=28de, idProduct=2400, bcdDevice= 0.04
[24779.638456] usb 6-3.1: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[24779.638457] usb 6-3.1: Product: 3D Camera
[24779.638458] usb 6-3.1: Manufacturer: Etron Technology, Inc.
[24779.638459] usb 6-3.1: SerialNumber: 00000001
[24779.691086] uvcvideo: Found UVC 1.00 device 3D Camera (28de:2400)
[24779.762943] uvcvideo 6-3.1:1.0: Entity type for entity Extension 4 was not initialized!
[24779.762945] uvcvideo 6-3.1:1.0: Entity type for entity Processing 3 was not initialized!
[24779.762947] uvcvideo 6-3.1:1.0: Entity type for entity Camera 1 was not initialized!
[24779.763018] input: 3D Camera: eTronVideo as /devices/pci0000:00/0000:00:08.1/0000:2b:00.3/usb6/6-3/6-3.1/6-3.1:1.0/input/input37

This also results in the addition of the /dev/video0 and /dev/video1 devices, however VLC doesn't seem to know what to do with them (and completely fails to open /dev/video1).

[GrayBoltWolf]

Same issue here, all headset functions work but Steam says camera is disconnected.

[ChristophHaag]

SteamVR says camera not available for me too.

The cameras work fine with guvcview (take ~2 seconds to initialize though).

[Goofybud16]

I've also confirmed that the cameras work fine in Chromium.

[maxaudron]

i've found that the camera isn't added to the steam-vr udev rules yet.
Try adding the line

KERNEL=="hidraw*", SUBSYSTEM=="hidraw", ATTRS{idVendor}=="28de", ATTRS{idProduct}=="2400", MODE="0660", TAG+="uaccess"

to the end of /lib/udev/rules.d/60-steam-vr.rules

[Zamundaaa]

Added it, rebooted and doesn't change anything. SteamVR says "camera not available" as always. Does it work for you?

[codingcatgirl]

Same problem here on Arch Linux. Cameras are "not available" on any USB ports, but guvcview can load them up just fine.

[UeflaVR]

Same problem. Do you guys have installed openvr Input emulator?

Edit. Removing openvr Input emulator fixed for me. But I need that program, so no cam for now.

[Zamundaaa]

No I haven't. Interesting that removing it fixes the camera for you though

[Goofybud16]

AFAIK Input Emulator is a Windows only application, and it's known to break the camera functionality in SteamVR. It breaks it on the Vive too from what I'd read.

[Goofybud16]

Tried a different udev rule, didn't really accomplish much, but maybe useful to someone else:

KERNEL=="6-4.1", SUBSYSTEM=="usb", ATTRS{idVendor}=="28de", ATTRS{idProduct}=="2400", MODE="0660", TAG+="uaccess"

Still get

Sat Oct 26 2019 14:04:48.309281 - lighthouse: TrackedCamera: OnWorkThread_OpenCamera()
Sat Oct 26 2019 14:04:48.309451 - lighthouse: TrackedCamera: Couldn't find Dual Cameras at USB VID:28DE, USB PID:2400
Sat Oct 26 2019 14:04:48.324364 - lighthouse: TrackedCamera: Worker thread OpenCamera result: NotFound.
Sat Oct 26 2019 14:04:48.324441 - lighthouse: InitTrackedCamera(): Failed to open expected camera on (LHR-11BF2815): NotFound. Camera services not available.
Sat Oct 26 2019 14:04:48.324462 - lighthouse: TrackedCamera: Stopping Video Stream For Camera Shutdown.
Sat Oct 26 2019 14:04:48.339593 - lighthouse: TrackedCamera: OnWorkThread_CloseCamera()

In the logs.