No more warp=plus #35

andrepintorj · 2020-07-28T13:41:43Z

Hi @ViRb3 , looks like a high number of users is losing their warp=plus connectivity. We are wondering if it's something under wgcf or Cloudflare related.
Here is our reddit: https://www.reddit.com/r/CloudFlare/comments/hyt703/no_more_warp_for_wgcf/

ViRb3 · 2020-07-28T18:19:42Z

I am verifying the issue now, will keep you updated.

ViRb3 · 2020-07-28T21:29:03Z

I can confirm the same issue on my end. Account type is unlimited instead of free, as it should be, but the trace command returns warp=on instead of warp=plus. I updated the API to the newest version in hopes that would fix it, but it didn't change anything. In fact, it seems like the new API breaks the ability to enable/disable active devices from the Account > Manage devices menu, at least on my Android phone - reloading the menu reverts all changes. Could you please confirm? I will be investigating more in the meantime.

andrepintorj · 2020-07-28T21:44:39Z

This is what I observe on my end:

`
$ ./wgcf update
2020/07/28 18:39:04 Using config file: wgcf-account.toml

2020/07/28 18:39:06 =======================================
2020/07/28 18:39:06 Device name: F0**BA
2020/07/28 18:39:06 Device model: PC
2020/07/28 18:39:06 Device active: true
2020/07/28 18:39:06 Account type: unlimited
2020/07/28 18:39:06 Warp+ enabled: true
2020/07/28 18:39:06 Premium data: 0
2020/07/28 18:39:06 Quota: 0
2020/07/28 18:39:06 =======================================
2020/07/28 18:39:06 Successfully updated Cloudflare Warp account
$ ./wgcf trace
2020/07/28 18:39:12 Using config file: wgcf-account.toml
2020/07/28 18:39:13 Trace result:
fl=97f269
h=cloudflare.com
ip=177...96
ts=1595972352.934
visit_scheme=https
uag=Go-http-client/2.0
colo=GRU
http=http/2
loc=BR
tls=TLSv1.3
sni=plaintext
warp=on
`
I'm not sure how to change the API, but using the current build binary (1.0.6) Im still able to enable or disable devices using 1.1.1.1 app on my IOS.

ViRb3 · 2020-07-29T19:45:37Z

Here's my discoveries so far:

Whatever I do I can't toggle devices' active status using my Android phone. Whenever I leave the menu and come back to it, nothing has changed. Looking at the network requests confirms that - nothing is being sent on device active toggling. Not sure what's wrong with that.
I added my WARP+ license key on an iOS device. Frankly, it was able to toggle devices' active status just fine. However, even after multiple experiments, the iOS device did not say warp=plus on the trace page, it remained warp=on no matter the license status. Not sure if this is a bug or just a server-side change, and I don't have another way to test if WARP+ is actually being used.

If somebody has any ideas or any friends at Cloudflare they could ping, please bring them here.

tryb3l · 2020-07-30T06:57:14Z

Probably it is a bug, trace from macOS 10.15.6 (19G73)
2020/07/30 08:53:33 Using config file: wgcf-account.toml 2020/07/30 08:53:33 Trace result: fl=73f109 h=cloudflare.com ip=xx ts=xx.357 visit_scheme=https uag=Go-http-client/2.0 colo=* http=http/2 loc=xx tls=TLSv1.3 sni=plaintext warp=plus

lt-maker · 2020-07-31T10:32:38Z

I had the same problem.
After adding my warp+ key and running wgcf update, I recreated the wireguard tunnel but kept getting warp=on.
My mistake was not deleting the old .conf file.
So, I deleted the old .conf file, ran wgcf generate, used the new conf file and now im getting warp=plus.
So:

Delete old .conf tile
Add your warp+ key to the .toml file
run wgcf update
run wgcf generate
A new .conf file should appear, now use that to recreate the wireguard tunnel

ViRb3 · 2020-07-31T12:27:34Z

Is the device from which you purchased your WARP+/Unlimited subscription an Android or iOS? I just tried your exact steps by taking the key from my Android WARP+/Unlimited account and it didn't work.

lt-maker · 2020-07-31T12:30:09Z

Hi, it's an IOS device.
By the way, thank you for your work making this possible

andrepintorj · 2020-07-31T12:36:59Z

I tried regenerating and compared the generated conf file... Looks like it doesnt change the privatekey... and I keep having warp=on only when I connect to it... I still guess this is a Cloudflare issue but I don't know how to reach out to them...

ViRb3 · 2020-07-31T12:37:56Z

@andrepintorj your private key will only change if you use wgcf v2.0.0+ and execute wgcf update with a new license key. Is your host device an Android or iOS?

lt-maker · 2020-07-31T12:41:06Z

I tried regenerating and compared the generated conf file... Looks like it doesnt change the privatekey... and I keep having warp=on only when I connect to it... I still guess this is a Cloudflare issue but I don't know how to reach out to them...

I just checked, my private key changed. I'm using wgcf v2

ViRb3 · 2020-07-31T12:44:06Z

@lt-maker Would you be willing to exchange our license keys for 1 hour, so both of us can test whether they get warp=plus on a new account with the other's key? You can re-generate your key after that, and I will no longer have access. This way we will nail down what could be the cause of it working for you, but not for others.

Here's my e-mail (one-time link), if you could send me your key there and I will reply with mine:
https://privatebin.net/?f93cbb62c35faf90#Dj9wuh8sdy8JV1zF1T5uA5WwCWk79j1dWANBPqG7L7Et

To re-iterate the process, here's what we'll be doing:

wgcf register a new account. Use a new directory or delete existing .toml file.
Add the other's license key to your .toml file.
wgcf update
wgcf generate
Use and activate the newly generated profile in WireGuard
Run wgcf trace and look for warp=plus. Report back here.

lt-maker · 2020-07-31T12:47:26Z

Let me list out what I did exactly till it worked. I started yesterday btw, and just subscibed to warp+ the day before.

Downloaded the wgcf binary
ran wgcf register
ran wgcf generate
Entered my warp+ key into the toml file
ran wgcf update
Created tunnel.

Didnt work, warp=on, then

Deleted the .conf file
ran wgcf generate
9 used the new conf file

Worked, warp=plus

lt-maker · 2020-07-31T12:47:37Z

@lt-maker Would you be willing to exchange our license keys for 1 hour, so both of us can test whether they get warp=plus on a new account with the other's key? You can re-generate your key after that, and I will no longer have access. This way we will nail down what could be the cause of it working for you, but not for others.

Here's my e-mail (one-time link), if you could send me your key there and I will reply with mine:
https://privatebin.net/?f93cbb62c35faf90#Dj9wuh8sdy8JV1zF1T5uA5WwCWk79j1dWANBPqG7L7Et

To re-iterate the process, here's what we'll be doing:

wgcf register a new account. Use a new directory or delete existing .toml file.

Add the other's license key to your .toml file.

wgcf update

wgcf generate

Use and activate the newly generated profile in WireGuard

Run wgcf trace and look for warp=plus. Report back here.

Ok

lt-maker · 2020-07-31T12:58:46Z

@lt-maker Would you be willing to exchange our license keys for 1 hour, so both of us can test whether they get warp=plus on a new account with the other's key? You can re-generate your key after that, and I will no longer have access. This way we will nail down what could be the cause of it working for you, but not for others.

Here's my e-mail (one-time link), if you could send me your key there and I will reply with mine:
https://privatebin.net/?f93cbb62c35faf90#Dj9wuh8sdy8JV1zF1T5uA5WwCWk79j1dWANBPqG7L7Et

To re-iterate the process, here's what we'll be doing:

wgcf register a new account. Use a new directory or delete existing .toml file.

Add the other's license key to your .toml file.

wgcf update

wgcf generate

Use and activate the newly generated profile in WireGuard

Run wgcf trace and look for warp=plus. Report back here.

Sent you the key

ViRb3 · 2020-07-31T13:04:46Z

@lt-maker I am indeed getting warp=plus with your key. What I noticed is that in wgcf status, your key shows:

2020/07/31 14:02:58 Premium data  : 10000000000

While my key shows:

2020/07/31 14:01:16 Premium data  : 0

So what is this, Cloudflare bug?

lt-maker · 2020-07-31T13:11:09Z

It might be. I just deleted the conf file and regenerated the conf file, now your key shows
2020/07/31 21:08:03 Premium data : 10000000000

It was 0 just before this

andrepintorj · 2020-07-31T13:13:42Z

FYI: after upgrading to wgcf 2, deleting the wg profile and running wgcf update then wgcf generate I still dont have the plus.
And my profile shows:
2020/07/31 10:03:57 Account type : unlimited
2020/07/31 10:03:57 Role : child
2020/07/31 10:03:57 Premium data : 0
2020/07/31 10:03:57 Quota : 0

ViRb3 · 2020-07-31T13:15:55Z

@lt-maker Indeed, after trying your key, now i get this for every account that I link to my key:

2020/07/31 14:11:09 Premium data  : 10000000000
2020/07/31 14:11:09 Quota         : 10000000000

It's still different from what I get with your key:

2020/07/31 14:10:56 Premium data  : 10000000000
2020/07/31 14:10:56 Quota         : 0

and again different from @andrepintorj's key:

2020/07/31 10:03:57 Premium data : 0
2020/07/31 10:03:57 Quota : 0

I don't know if this has any importance, but it's still weird. I think something is wrong on Cloudflare's end, whether that's simply the text displayed under trace, or the actual WARP+ detection. I will send them an e-mail and keep you updated in this issue.

lt-maker · 2020-07-31T13:19:00Z

Ok, I'll reset my key in 10 mins, is that ok?

ViRb3 · 2020-07-31T13:20:09Z

Yes, I am done testing, you can go ahead. Thanks for the help!

icsterm · 2020-08-02T22:23:08Z

Something is terrible wrong with Cloudflare, I changed my key 3 days ago because all new devices were not getting warp=plus.
It seems one of my old WG configs which I created with my previous key (key that should be disabled because I renewed it) still shows warp=plus.
But If i create new configs on my current key, only warp=on.
I can confirm 101% that something is broken with Cloudflare.

@ViRb3 If you need my previous key which for no reason gets me warp=plus I can share.

C:\Users\plm\Desktop>wgcf_1.0.6_windows_amd64.exe trace
2020/08/03 01:23:25 Using config file: wgcf-account.toml
2020/08/03 01:23:25 Trace result:
fl=50f16
h=cloudflare.com
ip=86.121.121.142
ts=1596407096.136
visit_scheme=https
uag=Go-http-client/2.0
colo=OTP
http=http/2
loc=RO
tls=TLSv1.3
sni=plaintext
warp=plus

C:\Users\plm\Desktop>wgcf_1.0.6_windows_amd64.exe status
2020/08/03 01:23:28 Using config file: wgcf-account.toml
2020/08/03 01:23:29 =======================================
2020/08/03 01:23:29 Device name: RYZEN
2020/08/03 01:23:29 Device model: PC
2020/08/03 01:23:29 Device active: true
2020/08/03 01:23:29 Account type: unlimited
2020/08/03 01:23:29 Warp+ enabled: true
2020/08/03 01:23:29 Premium data: 0
2020/08/03 01:23:29 Quota: 0
2020/08/03 01:23:29 =======================================

C:\Users\plm\Desktop>

Btw, I'm a WARP+ subscriber for 2 months and I use Android.

ViRb3 · 2020-08-02T22:44:43Z

I have sent an e-mail to Cloudflare and am now waiting for a response. Will keep you updated here.

ViRb3 · 2020-08-07T08:58:12Z

@beygolu Please create a new issue for unrelated problems like the one above.

Still no response from Cloudflare on my end, anybody have a connection that could escalate my query?

morpig · 2020-08-11T01:45:43Z

Experiencing this issue too. But the weird thing is, I bought a fresh WARP+ subscription recently (5 mins before writing this) on an another Android phone, and it returns warp=plus. Tried using wgcf with the new subscription, it returns warp=on.

Looks like CF has their own method on identifying keys that are generated within 1dot's app and 3rd party apps?

wgcffan · 2020-08-11T17:04:39Z

Could it have anything to do with the 'model' and 'name' attributes for every device under a license? I noticed that the device ID for the 1dot app doesn't have this, whereas the device IDs generated by wgcf have, and possibly CF is using these to tell them apart, and thereby the warp=plus and warp=on, respectively.

morpig · 2020-08-11T17:10:53Z

Could it have anything to do with the 'model' and 'name' attributes for every device under a license? I noticed that the device ID for the 1dot app doesn't have this, whereas the device IDs generated by wgcf have, and possibly CF is using these to tell them apart, and thereby the warp=plus and warp=on, respectively.

Tried that too, as wgcf provides additional args by using --model and/or --name. Does not work for me. What I tried is changing the public key (from the WG Windows app) to CF's API by using my phone's token. It returns warp=plus.

So it looks like there's an issue in connecting the profile with the subscription.

note: I got the beta (no NDAs AFAIK) for both the macOS and Windows app, and I'm experiencing the same issue, returning warp=on. Have contacted them, it's under investigation.

ViRb3 · 2020-08-11T20:09:11Z

I just tested sharing my Warp+ from my Android to another Android device, the fully official way, and it didn't work. Didn't work to an iPhone either. However it works on iPhone sharing to Android, and even PC. So the issue is definitely on Cloudflare's side. I really hope for a quick resolution. @morpig how did you get in touch with them? I have a couple of questions to ask them, if you could connect me I would really appreciate it.

rafalohaki · 2020-08-11T20:30:53Z

I had the same problem.
After adding my warp+ key and running wgcf update, I recreated the wireguard tunnel but kept getting warp=on.
My mistake was not deleting the old .conf file.
So, I deleted the old .conf file, ran wgcf generate, used the new conf file and now im getting warp=plus.
So:

Delete old .conf tile

Add your warp+ key to the .toml file

run wgcf update

run wgcf generate

A new .conf file should appear, now use that to recreate the wireguard tunnel

Thank you for help

morpig · 2020-08-12T02:49:31Z

I just tested sharing my Warp+ from my Android to another Android device, the fully official way, and it didn't work. Didn't work to an iPhone either. However it works on iPhone sharing to Android, and even PC. So the issue is definitely on Cloudflare's side. I really hope for a quick resolution. @morpig how did you get in touch with them? I have a couple of questions to ask them, if you could connect me I would really appreciate it.

There's a helpdesk available from the beta client. It looks like the support system is seperated from general Cloudflare services (does not use support at cloudflare).

They have replied, and acknowledged the warp=on issue. They will fix it within the next couple of days for the official beta, don't know if it applies for 3rd party WG apps.

What questions do you want to ask? Is it about WARP+ routing?

ViRb3 · 2020-08-16T23:53:04Z

I managed to get in touch with the Warp development team and I have let them know of this issue. I will keep you updated.

icsterm · 2020-09-01T20:33:41Z

I agot an acknowledge from Cloudflare, it's a bug, here is my topic at the CF community: https://community.cloudflare.com/t/getting-warp-on-and-not-warp-plus/202425
I also found that the Windows PC(created using both official beta or using wgcf) in the 1.1.1.1 app on Android can't no longer be saved with the tick as enabled, it automatically disables itself after leaving the devices menu.

It's a pitty, I guess it will take more time to get their bugs ironed out.

ViRb3 · 2020-09-01T20:38:38Z

Thank you for bringing it to their attention, hopefully this time it'll get fixed. I've been having the Android issue for at least a month, changing the status/tick doesn't work for any device.

icsterm · 2020-09-01T21:22:08Z

This time they will fix both bugs for real, they already know about these issues, so we sit and pray now.

ViRb3 · 2020-09-25T23:37:03Z

I as well just received a confirmation that they are aware of the issue and they will address it in a "future release".

icsterm · 2020-09-29T20:25:01Z

The issue is now solved for me, I get warp=plus now.
I think this issue can be safely closed.

ViRb3 · 2020-09-29T23:44:11Z

I can confirm this as well, using wgcf trace I get warp=plus. While this took a while to resolve, I am more than happy that I can finally close the issue. If anyone at Cloudflare is reading this - thank you :)

ViRb3 mentioned this issue Jul 28, 2020

"Warp=plus" not working. Help! #30

Closed

ViRb3 added the bug Something isn't working label Jul 28, 2020

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ViRb3 closed this as completed Sep 29, 2020

No more warp=plus #35

No more warp=plus #35

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