Cannot recieve mails via z-push

[BMWfan]

Hi,

i'm using this kopano docker installation:
https://github.com/zokradonh/kopano-docker

I get without any change since some weeks the following errors:

21/12/2023 18:49:17 [   66] [ERROR] [dmack] LoopDetection->ProcessLoopDetectionPreviousConnectionFailed(): Command 'Sync' at 21/12/2023 18:48:31 with pid '57' terminated unexpectedly or is still running.
21/12/2023 18:49:17 [   66] [ERROR] [dmack] Please check your logs for this PID and errors like PHP-Fatals or Apache segmentation faults and report your results to the Z-Push dev team.
21/12/2023 18:49:17 [   66] [ERROR] [dmack] LoopDetection->ProcessLoopDetectionPreviousConnectionFailed(): Command 'Sync' at 21/12/2023 18:48:31 with pid '57' terminated unexpectedly or is still running.
21/12/2023 18:49:17 [   66] [ERROR] [dmack] Please check your logs for this PID and errors like PHP-Fatals or Apache segmentation faults and report your results to the Z-Push dev team.
21/12/2023 18:49:17 [   66] [ INFO] [dmack] Options request
21/12/2023 18:49:17 [   66] [ INFO] [dmack] cmd='Options' memory='1.73 MiB/2.00 MiB' time='0.03s' devType='Outlook' devId='9c78d4bb88184fdf97441579f4147594' getUser='dmack' from='40.101.19.85' idle='0s' version='2.6.4+0-0' method='OPTIONS' httpcode='200'
192.168.160.2 - - [21/Dec/2023:18:49:17 +0100] "OPTIONS /Microsoft-Server-ActiveSync?Cmd=Options&User=dmack&DeviceId=9c78d4bb88184fdf97441579f4147594&DeviceType=Outlook HTTP/1.1" 200 0
21/12/2023 18:49:18 [   57] [ INFO] [dmack] cmd='FolderSync' memory='2.39 MiB/4.00 MiB' time='0.24s' devType='Outlook' devId='9c78d4bb88184fdf97441579f4147594' getUser='dmack' from='40.101.19.85' idle='0s' version='2.6.4+0-0' method='POST' httpcode='200'
192.168.160.2 - - [21/Dec/2023:18:49:18 +0100] "POST /Microsoft-Server-ActiveSync?Cmd=FolderSync&User=dmack&DeviceId=9c78d4bb88184fdf97441579f4147594&DeviceType=Outlook HTTP/1.1" 200 2455
21/12/2023 18:49:18 [   71] [WARN] [dmack] StatusException: ExportChangesICS->InitializeExporter(): Error, mapi_exportchanges_config() failed: 0xFFFFFFFF8004010F - code: 12 - file: /usr/share/z-push/backend/kopano/exporter.php:230
21/12/2023 18:49:18 [   71] [WARN] [dmack] StatusException: ExportChangesICS->InitializeExporter(): Error, mapi_exportchanges_config() failed: 0xFFFFFFFF8004010F - code: 12 - file: /usr/share/z-push/backend/kopano/exporter.php:230
21/12/2023 18:49:18 [   71] [ INFO] [dmack] cmd='Sync' memory='2.05 MiB/4.00 MiB' time='0.10s' devType='Outlook' devId='9c78d4bb88184fdf97441579f4147594' getUser='dmack' from='40.101.19.85' idle='0s' version='2.6.4+0-0' method='POST' httpcode='200'
192.168.160.2 - - [21/Dec/2023:18:49:18 +0100] "POST /Microsoft-Server-ActiveSync?Cmd=Sync&User=dmack&DeviceId=9c78d4bb88184fdf97441579f4147594&DeviceType=Outlook HTTP/1.1" 200 12

My Outlook Application on my iPhone or on my Windows PC does not recieve any mail or something.

Here are the versions which i use:

ii  z-push-autodiscover               2.6.4+0-0                     all          Z-Push autodiscover
ii  z-push-backend-kopano             2.6.4+0-0                     all          Z-Push Kopano backend
ii  z-push-common                     2.6.4+0-0                     all          open source implementation of the ActiveSync protocol
ii  z-push-config-apache              2.6.4+0-0                     all          Z-Push apache configuration
ii  z-push-config-apache-autodiscover 2.6.4+0-0                     all          Z-Push autodiscover apache configuration
ii  z-push-ipc-sharedmemory           2.6.4+0-0                     all          Z-Push ipc shared memory provider
ii  z-push-kopano                     2.6.4+0-0                     all          Z-Push for Kopano
ii  z-push-kopano-gabsync             2.6.4+0-0                     all          GAB sync for Kopano

Does someone has a idea how i can fix this?

Greetings
Dany

[matidau]

Hi Danny,

Version 2.7.0 has a large amount of commits from the community since 2.6.4 and it is possible that your problem will be resolved by this. Could you try to manually upgrading to 2.7.1 to see if this solves your issue? (sorry no deb or rpm packages)

You may be able to ask the docker project to make this update to their docker file as well.

[matidau]

Hi Danny,

We have another similar report on #38

Can you confirm the exact version of Outlook you are using on the iPhone and on Windows?

There is a Kopano Community forum, can you review and see if any of the troubleshooting steps work for you. Actually there is a few, but this one seems to suggest some found a solution.

https://forum.kopano.io/topic/2783/statusexception-exportchangesics-initializeexporter-error-mapi_exportchanges_config-failed-0x8004010f-code-12

https://forum.kopano.io/topic/2269/z-push-2-4-5-sync-issue-0xffffffff8004010f

Cheers,
Mat

[BMWfan]

Dear Mat,

Version 2.7.0 has a large amount of commits from the community since 2.6.4 and it is possible that your problem will be resolved by this. Could you try to manually upgrading to 2.7.1 to see if this solves your issue? (sorry no deb or rpm packages)

You may be able to ask the docker project to make this update to their docker file as well.

I tried to upgrade the Docker container without success. The developers of the container will no longer invest more time in the project, mainly because Kopano is no longer open source. So the version which i try to get again working is the last one which is open source.

On my iPhone, I'm using version 4.2347.1, while on my PC, I'm not using Outlook but the Windows Mail client in Version 16005.14326.21768.0.

There is a Kopano Community forum, can you review and see if any of the troubleshooting steps work for you. Actually there is a few, but this one seems to suggest some found a solution.

https://forum.kopano.io/topic/2783/statusexception-exportchangesics-initializeexporter-error-mapi_exportchanges_config-failed-0x8004010f-code-12

I appreciate your efforts in researching this issue. I had actually come across the same information a few days ago, but unfortunately, none of the steps they suggested have been helpful in resolving my problem.

Thank you for your assistance.

Cheers,
Dany

[matidau]

Ah I think I posted the shorter forum post no the longer.

Did you look at this one as well?

https://forum.kopano.io/topic/2269/z-push-2-4-5-sync-issue-0xffffffff8004010f

There are multiple people mentioning "large" amounts of items, can you confirm the number of emails and calendar items for the affected user/s?

Cheers,
Mat

[matidau]

Haven't heard back in awhile so going to closet his issue. If your still having problems feel free to respond or open another one.