Conversation View

[lizhutter]

Once a system user selects a certain conversation within the conversation list on the app, they should be directed to that conversation view.

The conversation view can look something like this:

Each conversation, when selected, should show:

• Name
• Avatar (if applicable; if not - we will assign a generic one)
• Conversation State (open or closed)
• Connected source that the contact is communicating through
• Date and Time of each message
• All tags assigned to that specific conversation

Instead of photos, attachments and templates available next to the input bar -- we should include emojis, attachments, and templates.

Templates will not be able to be created via the app, system users will only be able to send available/previously created templates.

Template Preview

Currently in the web version on the Inbox, we show a large preview of the templates.

However: In the react native app, we should include the title and a brief preview of the templates, scalable to the screen size. We should include a vertical scroll bar for system users to scroll through their available templates and choose the correct one.

We do not need a minimized preview of the selected template in the input bar, but rather we will send the template automatically once it is selected from the available templates.

[AudreyKj]

we are working on Conversation View + Conversation View (#1) Item at the same time because we cannot build the conversation view without the Conversation List items (#2) ---> we will open a PR with both tickets