[Bug]: Unable to login to Paperless Mobile (only) !

[mrsumanbiswas]

What happened?

Server version: docker-compose.postgres-tika.yml
Mobile app version: 3.2.1 (from play store)

Actual error's screenshot

Some logs

Paperless Mobile:

2024-02-28 17:57:29.267	DEBUG   --- [      AuthenticationCubit] - restoreSession           : There is nothing to restore.
2024-02-28 17:57:29.270	INFO    --- [                         ] -                          : Setting refresh rate to 60.000003814697266
2024-02-28 17:58:00.232	DEBUG   --- [      AuthenticationCubit] - login                    : Trying to log in username@pa***in...
2024-02-28 17:58:00.233	DEBUG   --- [      AuthenticationCubit] - _addUser                 : Adding new user username@pa***in..
2024-02-28 17:58:00.233	DEBUG   --- [      AuthenticationCubit] - _addUser                 : Fetching bearer token from the server...
2024-02-28 17:58:01.183	DEBUG   --- [      AuthenticationCubit] - _addUser                 : Bearer token successfully retrieved.
2024-02-28 17:58:01.184	DEBUG   --- [      AuthenticationCubit] - _getApiVersion           : Trying to fetch API version...
2024-02-28 17:58:01.267	WARNING --- [      AuthenticationCubit] - _getApiVersion           : The server is running a newer API version (5) than the app supports (v3), falling back to latest supported version (v3). Warning: This might lead to unexpected behavior!
2024-02-28 17:58:01.267	DEBUG   --- [      AuthenticationCubit] - _getApiVersion           : Successfully retrieved API version (3).
2024-02-28 17:58:01.267	DEBUG   --- [      AuthenticationCubit] - _addUser                 : Trying to fetch remote paperless user for username@pa***in.
2024-02-28 18:12:29.678	DEBUG   --- [      AuthenticationCubit] - restoreSession           : Trying to restore previous session...
2024-02-28 18:12:29.679	DEBUG   --- [      AuthenticationCubit] - restoreSession           : There is nothing to restore.
2024-02-28 18:12:29.681	INFO    --- [                         ] -                          : Setting refresh rate to 60.0
2024-02-28 18:18:32.767	DEBUG   --- [      AuthenticationCubit] - restoreSession           : Trying to restore previous session...
2024-02-28 18:18:32.767	DEBUG   --- [      AuthenticationCubit] - restoreSession           : There is nothing to restore.
2024-02-28 18:18:32.769	INFO    --- [                         ] -                          : Setting refresh rate to 60.0
2024-02-28 18:19:03.682	DEBUG   --- [      AuthenticationCubit] - login                    : Trying to log in username@pa***in...
2024-02-28 18:19:03.682	DEBUG   --- [      AuthenticationCubit] - _addUser                 : Adding new user username@pa***in..
2024-02-28 18:19:03.683	DEBUG   --- [      AuthenticationCubit] - _addUser                 : Fetching bearer token from the server...
2024-02-28 18:19:05.264	DEBUG   --- [      AuthenticationCubit] - _addUser                 : Bearer token successfully retrieved.
2024-02-28 18:19:05.265	DEBUG   --- [      AuthenticationCubit] - _getApiVersion           : Trying to fetch API version...
2024-02-28 18:19:05.514	WARNING --- [      AuthenticationCubit] - _getApiVersion           : The server is running a newer API version (5) than the app supports (v3), falling back to latest supported version (v3). Warning: This might lead to unexpected behavior!
2024-02-28 18:19:05.515	DEBUG   --- [      AuthenticationCubit] - _getApiVersion           : Successfully retrieved API version (3).
2024-02-28 18:19:05.515	DEBUG   --- [      AuthenticationCubit] - _addUser                 : Trying to fetch remote paperless user for username@pa***in.
2024-02-28 18:35:32.062	DEBUG   --- [      AuthenticationCubit] - restoreSession           : Trying to restore previous session...
2024-02-28 18:35:32.062	DEBUG   --- [      AuthenticationCubit] - restoreSession           : There is nothing to restore.
2024-02-28 18:35:32.064	INFO    --- [                         ] -                          : Setting refresh rate to 60.0
2024-02-28 18:36:02.549	DEBUG   --- [      AuthenticationCubit] - login                    : Trying to log in username@19***75...
2024-02-28 18:36:02.550	DEBUG   --- [      AuthenticationCubit] - _addUser                 : Adding new user username@19***75..
2024-02-28 18:36:02.550	DEBUG   --- [      AuthenticationCubit] - _addUser                 : Fetching bearer token from the server...
2024-02-28 18:36:03.332	DEBUG   --- [      AuthenticationCubit] - _addUser                 : Bearer token successfully retrieved.
2024-02-28 18:36:03.333	DEBUG   --- [      AuthenticationCubit] - _getApiVersion           : Trying to fetch API version...
2024-02-28 18:36:03.374	WARNING --- [      AuthenticationCubit] - _getApiVersion           : The server is running a newer API version (5) than the app supports (v3), falling back to latest supported version (v3). Warning: This might lead to unexpected behavior!
2024-02-28 18:36:03.374	DEBUG   --- [      AuthenticationCubit] - _getApiVersion           : Successfully retrieved API version (3).
2024-02-28 18:36:03.374	DEBUG   --- [      AuthenticationCubit] - _addUser                 : Trying to fetch remote paperless user for username@19***75.

server log

[server time (same as mobile)] [WARNING] [django.request] Forbidden: /api/users/4/

additional Information

• The server is running in docker.
• I use traefik as reverse proxy.
• I used other mobile clients, and they had no issues, nor did the web client.

Steps to reproduce

1. Opened the app.
2. Entered the server address.
3. Entered the correct login credentials.
4. Got stuck in a loop and encountered the error: "Instance of 'PaperlessUnauthorizedException'."

Log output from the app

2024-02-28 17:57:29.267	DEBUG   --- [      AuthenticationCubit] - restoreSession           : Trying to restore previous session...
2024-02-28 17:57:29.267	DEBUG   --- [      AuthenticationCubit] - restoreSession           : There is nothing to restore.
2024-02-28 17:57:29.270	INFO    --- [                         ] -                          : Setting refresh rate to 60.000003814697266
2024-02-28 17:58:00.232	DEBUG   --- [      AuthenticationCubit] - login                    : Trying to log in username@pa***in...
2024-02-28 17:58:00.233	DEBUG   --- [      AuthenticationCubit] - _addUser                 : Adding new user username@pa***in..
2024-02-28 17:58:00.233	DEBUG   --- [      AuthenticationCubit] - _addUser                 : Fetching bearer token from the server...
2024-02-28 17:58:01.183	DEBUG   --- [      AuthenticationCubit] - _addUser                 : Bearer token successfully retrieved.
2024-02-28 17:58:01.184	DEBUG   --- [      AuthenticationCubit] - _getApiVersion           : Trying to fetch API version...
2024-02-28 17:58:01.267	WARNING --- [      AuthenticationCubit] - _getApiVersion           : The server is running a newer API version (5) than the app supports (v3), falling back to latest supported version (v3). Warning: This might lead to unexpected behavior!
2024-02-28 17:58:01.267	DEBUG   --- [      AuthenticationCubit] - _getApiVersion           : Successfully retrieved API version (3).
2024-02-28 17:58:01.267	DEBUG   --- [      AuthenticationCubit] - _addUser                 : Trying to fetch remote paperless user for username@pa***in.
2024-02-28 18:12:29.678	DEBUG   --- [      AuthenticationCubit] - restoreSession           : Trying to restore previous session...
2024-02-28 18:12:29.679	DEBUG   --- [      AuthenticationCubit] - restoreSession           : There is nothing to restore.
2024-02-28 18:12:29.681	INFO    --- [                         ] -                          : Setting refresh rate to 60.0
2024-02-28 18:18:32.767	DEBUG   --- [      AuthenticationCubit] - restoreSession           : Trying to restore previous session...
2024-02-28 18:18:32.767	DEBUG   --- [      AuthenticationCubit] - restoreSession           : There is nothing to restore.
2024-02-28 18:18:32.769	INFO    --- [                         ] -                          : Setting refresh rate to 60.0
2024-02-28 18:19:03.682	DEBUG   --- [      AuthenticationCubit] - login                    : Trying to log in username@pa***in...
2024-02-28 18:19:03.682	DEBUG   --- [      AuthenticationCubit] - _addUser                 : Adding new user username@pa***in..
2024-02-28 18:19:03.683	DEBUG   --- [      AuthenticationCubit] - _addUser                 : Fetching bearer token from the server...
2024-02-28 18:19:05.264	DEBUG   --- [      AuthenticationCubit] - _addUser                 : Bearer token successfully retrieved.
2024-02-28 18:19:05.265	DEBUG   --- [      AuthenticationCubit] - _getApiVersion           : Trying to fetch API version...
2024-02-28 18:19:05.514	WARNING --- [      AuthenticationCubit] - _getApiVersion           : The server is running a newer API version (5) than the app supports (v3), falling back to latest supported version (v3). Warning: This might lead to unexpected behavior!
2024-02-28 18:19:05.515	DEBUG   --- [      AuthenticationCubit] - _getApiVersion           : Successfully retrieved API version (3).
2024-02-28 18:19:05.515	DEBUG   --- [      AuthenticationCubit] - _addUser                 : Trying to fetch remote paperless user for username@pa***in.
2024-02-28 18:35:32.062	DEBUG   --- [      AuthenticationCubit] - restoreSession           : Trying to restore previous session...
2024-02-28 18:35:32.062	DEBUG   --- [      AuthenticationCubit] - restoreSession           : There is nothing to restore.
2024-02-28 18:35:32.064	INFO    --- [                         ] -                          : Setting refresh rate to 60.0
2024-02-28 18:36:02.549	DEBUG   --- [      AuthenticationCubit] - login                    : Trying to log in username@19***75...
2024-02-28 18:36:02.550	DEBUG   --- [      AuthenticationCubit] - _addUser                 : Adding new user username@19***75..
2024-02-28 18:36:02.550	DEBUG   --- [      AuthenticationCubit] - _addUser                 : Fetching bearer token from the server...
2024-02-28 18:36:03.332	DEBUG   --- [      AuthenticationCubit] - _addUser                 : Bearer token successfully retrieved.
2024-02-28 18:36:03.333	DEBUG   --- [      AuthenticationCubit] - _getApiVersion           : Trying to fetch API version...
2024-02-28 18:36:03.374	WARNING --- [      AuthenticationCubit] - _getApiVersion           : The server is running a newer API version (5) than the app supports (v3), falling back to latest supported version (v3). Warning: This might lead to unexpected behavior!
2024-02-28 18:36:03.374	DEBUG   --- [      AuthenticationCubit] - _getApiVersion           : Successfully retrieved API version (3).
2024-02-28 18:36:03.374	DEBUG   --- [      AuthenticationCubit] - _addUser                 : Trying to fetch remote paperless user for username@19***75.

Screenshots

Paperless-ng*x Version

latest

Paperless-Mobile Version

3.2.1

Device

Samsung S20 FE 5G

Operating System Version

Android 13

Device Locale

India

Selected Locale

English (US)

Additional Context

• The server is running in docker.
• I use traefik as reverse proxy.
• I used other mobile clients, and they had no issues, nor did the web client.

[astubenbord]

Please make sure to add the permissions to your account as described on the page where you enter your credentials. Is this user an admin?

[mrsumanbiswas]

Thank you for your prompt response! I'm delighted to report that the issue was resolved when I switched to an admin account. Your app is incredibly useful, and it has inspired me to delve deeper into learning and contributing.

Regarding the permissions required for non-admin users to access the app, could you kindly provide specific details on the necessary permissions? Your guidance will ensure that all users can make the most out of the app.

Looking forward to your assistance on this matter!