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Audio Blocks not working correctly on Simple Sites #89632

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ClassicRKR27 opened this issue Apr 17, 2024 · 8 comments
Closed

Audio Blocks not working correctly on Simple Sites #89632

ClassicRKR27 opened this issue Apr 17, 2024 · 8 comments
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Customer Report Issues or PRs that were reported via Happiness. Previously known as "Happiness Request". [Feature] Core Blocks Blocks that come with Gutenberg. [Feature Group] Editor Experience Features related to Gutenberg integration on WordPress.com. Needs triage Ticket needs to be triaged [Platform] Simple [Pri] High [Product] WordPress.com All features accessible on and related to WordPress.com. [Status] Priority Review Triggered Quality squad has been notified of this issue in #dotcom-triage-alerts [Type] Bug

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@ClassicRKR27
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Quick summary

A user reported that their audio blocks weren't working all of a sudden - I was able to replicate the issue across browsers and on a test site, but AT sites appear to be unaffected.

Steps to reproduce

  1. Add an audio block to a page on a Simple Site (this also includes using the audio shortcodes while using the Classic Editor block)
  2. Open the page and check to see if the audio will play

What you expected to happen

The audio should play

What actually happened

The block is unresponsive and doesn't play audio at all.

Impact

All

Available workarounds?

No but the platform is still usable

Platform (Simple and/or Atomic)

Simple

Logs or notes

No response

@ClassicRKR27 ClassicRKR27 added [Type] Bug Needs triage Ticket needs to be triaged [Product] WordPress.com All features accessible on and related to WordPress.com. [Feature Group] Editor Experience Features related to Gutenberg integration on WordPress.com. [Feature] Core Blocks Blocks that come with Gutenberg. labels Apr 17, 2024
@github-actions github-actions bot added the [Status] Priority Review Triggered Quality squad has been notified of this issue in #dotcom-triage-alerts label Apr 17, 2024
@ClassicRKR27
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Author

Initial user report here: 8057759-zd-a8c

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github-actions bot commented Apr 17, 2024

Support References

This comment is automatically generated. Please do not edit it.

@github-actions github-actions bot added the Customer Report Issues or PRs that were reported via Happiness. Previously known as "Happiness Request". label Apr 17, 2024
@tellisbethel
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tellisbethel commented Apr 17, 2024

Another report here: 8057900-zd-a8c (Edit: Not sure why this shorthand link isn't resolving properly.)
This user noted that the original file URL has the site.files.wordpress.com format, but now when they attempt to access that link directly, it redirects to a /wp-content/uploads/ link that 404s.

@ezebecke
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8057994-zd

@jp-imagines
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Escalating here: p1713377394024169-slack-C02FMH4G8

This user noted that the original file URL has the site.files.wordpress.com format, but now when they attempt to access that link directly, it redirects to a /wp-content/uploads/ link that 404s.

That is expected – see p58i-gPS-p2.

@upwardmomentum84
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Another report: 8057999-zd-a8c

@devicenull
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Contributor

This has been fixed - was limited to just audio

@taipeicoder
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From the comment above, this seems to be fixed already.

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Labels
Customer Report Issues or PRs that were reported via Happiness. Previously known as "Happiness Request". [Feature] Core Blocks Blocks that come with Gutenberg. [Feature Group] Editor Experience Features related to Gutenberg integration on WordPress.com. Needs triage Ticket needs to be triaged [Platform] Simple [Pri] High [Product] WordPress.com All features accessible on and related to WordPress.com. [Status] Priority Review Triggered Quality squad has been notified of this issue in #dotcom-triage-alerts [Type] Bug
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7 participants