Adobe Creative Cloud Desktop Application (prod-rel-ffc-ccm.oobesaas.adobe.com)

[ocelotsloth]

Submit Form

Get your issue resolved quickly! Fill in the form accurately.

Lists in use:

• mini
• Lite
• Pro
• Xtra

Client: Pi-hole

Domains:

prod-rel-ffc-ccm.oobesaas.adobe.com

Details: The Creative Cloud Desktop application requires prod-rel-ffc-ccm.oobesaas.adobe.com in order to load its user interface. Without this allowlisted domain it just hangs and fails to load.

Example logs when this domain is blocked:

07/24/22 14:38:52:533 | [INFO] |  |  |  |  |  |  | 4300 | *******************start of Download****************
07/24/22 14:38:52:533 | [INFO] |  |  |  |  |  |  | 4300 | GDE Version is 5.2.0.13
07/24/22 14:38:52:784 | [INFO] |  |  |  |  |  |  | 15492 | INFO: serverfullpathForHeadCall is empty in input structure of DLE
07/24/22 14:38:52:785 | [ERROR] |  |  |  |  |  |  | 15492 | The windows error code is - 12180
07/24/22 14:38:52:785 | [ERROR] |  |  |  |  |  |  | 15492 | Failed to get the user proxy settings (WPAD). Error is 12180. Ignoring the proxy setting in this case.
07/24/22 14:38:52:785 | [ERROR] |  |  |  |  |  |  | 15492 | failed to resolve the proxy setting on the machine
07/24/22 14:38:52:786 | [INFO] |  |  |  |  |  |  | 15492 | The file to be downloaded is https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v3/features?appVersion=5.7.1.1&platform=win64&ccdPlatform=win64&osVersion=10.0.0&thorLocale=en_US
07/24/22 14:38:52:786 | [INFO] |  |  |  |  |  |  | 15492 | Going to download the file at C:\Users\[redacted]\AppData\Local\Temp\/{94388AA3-AE44-470B-9C0A-650BC06B14BC}
07/24/22 14:38:52:786 | [INFO] |  |  |  |  |  |  | 15492 | Preference: Preference is set for adding compression header
07/24/22 14:38:52:786 | [INFO] |  |  |  |  |  |  | 15492 | Preference: Client has set the preference for single stream download
07/24/22 14:38:52:806 | [INFO] |  |  |  |  |  |  | 14188 | thread count is 0 and active thread count is 1
07/24/22 14:38:52:837 | [INFO] |  |  |  |  |  |  | 10840 | No encoding received in respose header. Going to rename...
07/24/22 14:38:52:837 | [INFO] |  |  |  |  |  |  | 10840 | File download complete: https://ffc-static-cdn.oobesaas.adobe.com/features/v3/win64/ccdConfig.xml size: 20743 Bytes, Time Taken:429.000000 milliseconds 
07/24/22 14:38:53:276 | [INFO] |  |  |  |  |  |  | 4000 | Using New Adaptive Algorithm
07/24/22 14:38:53:276 | [INFO] |  |  |  |  |  |  | 4000 | INFO: serverfullpathForHeadCall is empty in input structure of DLE
07/24/22 14:38:53:277 | [ERROR] |  |  |  |  |  |  | 4000 | The windows error code is - 12180
07/24/22 14:38:53:277 | [ERROR] |  |  |  |  |  |  | 4000 | Failed to get the user proxy settings (WPAD). Error is 12180. Ignoring the proxy setting in this case.
07/24/22 14:38:53:277 | [ERROR] |  |  |  |  |  |  | 4000 | failed to resolve the proxy setting on the machine
07/24/22 14:38:53:277 | [INFO] |  |  |  |  |  |  | 4000 | The file to be downloaded is https://cdn-ffc.oobesaas.adobe.com/core/v2/icons?clientID=apps_panel_desktop&size=48x48
07/24/22 14:38:53:277 | [INFO] |  |  |  |  |  |  | 4000 | Going to download the file at C:\Users\[redacted]\AppData\Local\Temp\{DD804372-BC54-4C82-B479-F1975A25EE74}/{F5C36CD7-1623-41AB-99BA-CC7D1D62D5B0}
07/24/22 14:38:53:277 | [INFO] |  |  |  |  |  |  | 4000 | Using New Adaptive Algorithm
07/24/22 14:38:53:277 | [INFO] |  |  |  |  |  |  | 4000 | Preference: Preference is set for adding compression header
07/24/22 14:38:53:277 | [INFO] |  |  |  |  |  |  | 4000 | Preference: Client has set the preference for single stream download
07/24/22 14:38:53:586 | [ERROR] |  |  |  |  |  |  | 14188 | Retry count overshoot for ERROR_HTTP_SERVER_UNREACHABLE - 13
07/24/22 14:38:53:601 | [INFO] |  |  |  |  |  |  | 15936 | No encoding received in respose header. Going to rename...
07/24/22 14:38:53:602 | [INFO] |  |  |  |  |  |  | 15936 | File download complete: https://cdn-ffc.oobesaas.adobe.com/core/v2/icons?clientID=apps_panel_desktop&size=48x48 size: 0 Bytes, Time Taken:324.000000 milliseconds 
07/24/22 14:38:53:776 | [INFO] |  |  |  |  |  |  | 15492 | INFO: serverfullpathForHeadCall is empty in input structure of DLE

I tested and confirmed that it immediately started working once I added an exception for this domain.

Thank you for supporting 1Hosts.

_{It’s people like you who make these lists great! ❤}

[spirillen]

Thanks for the comment @ocelotsloth I've added it to my collection https://mypdns.org/my-privacy-dns/matrix/-/issues/3059#note_4488471