Proactively notify marketplaces with system status

[dsog]

Due to the down times today, I think it would be very beneficial for marketplaces to be notified with system status updates as opposed to finding out through their customers.

I am thinking something even along the lines of an email to the marketplace support address or something similar.

[matin]

this goes along with #12

[dsog]

Agreed. The status page is super helpful and proactively notifying the marketplaces is even more helpful in my opinion.

[mahmoudimus]

@khussein can you give us some feedback here regarding how we're doing? the status page feeds into the very core of our system at this point.

[mahmoudimus]

@khussein, should we build some functionality that allows you to report a production issue (probably using github) or is there another medium you'd like for us to incorporate to allow you to notify us if there's any issues that we're not monitoring.

[mahmoudimus]

@khussein right now, we're using github + twitter + the status page.

[dsog]

I think notifying you with downtime is important, but even more important is you notifying marketplaces when you have an issue. The only way that I discover an issue with Balanced downtime now is through a customer calling us and complaining that the payment didn't go through. I would prefer a pro-active communication where you'd notify marketplaces with downtime as soon as it happens. That way they have heads up and figure out how to communicate with customers.

[chadwhitacre]

@khussein Does it work to follow balancedstatus on Twitter?

[matin]

This will be implemented by adding SMS notifications similar to Heroku.

The issue has not yet been prioritized and does not have a defined timeline.

[rpearce]

+1

[blim8183]

+1

[amb1s1]

+1

[matin]

I'll update this issue tomorrow based on the timeline for it to be released, so you can subscribe to status updates via text message and email.

[dmdj03]

Designing the notification feature for our status page currently. I'll post the mock by EOD.

[dmdj03]

Email message:

You are now subscribed to all status issues and updates from Balanced.
Future incidents will be sent to email@example.com
To unsubscribe, click here: http://status.balancedpayments.com/unsubscribe?email=....

SMS message:
Balanced Status Confirmation:
You are now subscribed to all status issues and updates from Balanced.
Reply REMOVE to unsubscribe.

[dmdj03]

[matin]

We're working on building the notification service according to @dmdj03 mocks.

[dmdj03]

[mjallday]

@dmdj03 is this the same colour scheme as used in the dashboard and docs? if you can confirm then we can make this a common component to use on all sites.

[dmdj03]

Yes. Only difference is I added Gray6.

[matin]

You can now subscribe for SMS and email notifications for downtime:
https://status.balancedpayments.com/