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Account opens with decryption error #1468

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filiprd opened this issue Mar 31, 2022 · 1 comment
Closed

Account opens with decryption error #1468

filiprd opened this issue Mar 31, 2022 · 1 comment
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@filiprd
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filiprd commented Mar 31, 2022

Steps To Reproduce

  1. Open Bitwarden Desktop
  2. Enter correct email and password

Expected Result

Login, account opens showing all collections and items

Actual Result

Login, decryption error shown instead of collections and list with no names instead of items

Screenshots or Videos

bitwarden

Additional Context

This does not happen always, rather from time to time.
When it happens, to fix the issue it is usually not enough to just quit the app and try again, but rather to sign out and sign back in again.
I use two accounts on the Desktop client

Operating System

macOS

Operating System Version

11.0.1

Installation method

Direct Download (from bitwarden.com)

Build Version

1.32.1 (2462)

@filiprd filiprd added the bug label Mar 31, 2022
@aj-bw
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aj-bw commented Apr 8, 2022

Hi @filiprd!

Thank you for getting in touch and bringing this to our attention! So far we are unable to reproduce this error you are experiencing.

We'd like to assist you further. We ask that you please contact us using our contact page, here: https://bitwarden.com/contact. You can include a link to this issue in the message content for additional context for our support team. The issue here will be closed and moved over to our Help Desk.

@aj-bw aj-bw closed this as completed Apr 8, 2022
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