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I must pay again #1567

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kandalog opened this issue Jun 11, 2022 · 1 comment
Closed

I must pay again #1567

kandalog opened this issue Jun 11, 2022 · 1 comment

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@kandalog
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I upgraded my plan on June 11th.
At that time, the credit card is registered as a subscription
So I downgraded. To cancel the credit card linkage
I thought I could use it for a month even if I downgraded
However, it could not be used.
So. I try to upgrade again. Then I must pay again.
Why?
I paid $ 6 for 3 minutes

@Rokt33r
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Rokt33r commented Jun 11, 2022

The payment behavior is handled via Stripe. AFAIK, the extra paid fee should be deducted from the next subscription cycle. Please check this to learn more. https://stripe.com/docs/billing/subscriptions/prorations

If my explanation is not enough, please join our slack and send me(@Rokt33r) a DM so I can check your subscription status. Please don't share any personal info in this issue since anyone can see.
Slack : https://join.slack.com/t/boostnote-group/shared_invite/zt-cun7pas3-WwkaezxHBB1lCbUHrwQLXw

@Rokt33r Rokt33r closed this as completed Jun 11, 2022
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