Unable to list the support cases via describe_cases()

[vedimuthan]

Describe the bug

I am unable to see the list of AWS support cases created using the boto3 function describe_cases(). I am actually looking for the particular caseId from the list of support cases.

Expected Behavior

{
    'cases': [
        {
            'caseId': 'string',
            'displayId': 'string',
            'subject': 'string',
            'status': 'string',
            'serviceCode': 'string',
            'categoryCode': 'string',
            'severityCode': 'string',
            'submittedBy': 'string',
            'timeCreated': 'string',
            'recentCommunications': {
                'communications': [
                    {
                        'caseId': 'string',
                        'body': 'string',
                        'submittedBy': 'string',
                        'timeCreated': 'string',
                        'attachmentSet': [
                            {
                                'attachmentId': 'string',
                                'fileName': 'string'
                            },
                        ]
                    },
                ],
                'nextToken': 'string'
            },
            'ccEmailAddresses': [
                'string',
            ],
            'language': 'string'
        },
    ],
    'nextToken': 'string'
}

Current Behavior

{'cases': [], 'ResponseMetadata': {'RequestId': 'XXXXXX-XXX-XXX-XXX-XXX', 'HTTPStatusCode': 200, 'HTTPHeaders': {'date': 'Thu, 07 Dec 2023 19:48:32 GMT', 'content-type': 'application/x-amz-json-1.1', 'content-length': '12', 'connection': 'keep-alive', 'x-amzn-requestid': 'XXXXXX-XXX-XXX-XX-XXX'}, 'RetryAttempts': 0}}

Reproduction Steps

    support_client = member_session.client('support')
    output_file = "support_case_found_details.txt"
    with open(output_file, 'a') as file:            
        next_token=None
        while True:
            if next_token:
                response = support_client.describe_cases(NextToken=next_token)
            else:
                response = support_client.describe_cases()

            print(f"Cases: {response}\n")

            try:
                for case in response['cases']:
                    if case['caseId'] == parsed_args.supportcase_id:
                        file.write(f"Support Case ID: {case['caseId']} found in Account ID: {account_id}\n")
                        return  # Exit early if the case is found in any account
            except Exception as e:
                print(f"An error occurred: {e}")

            # Check if there are more pages
            next_token = response.get('nextToken')
            if not next_token:
                break

Possible Solution

Should be able to return the list of support cases.

Additional Information/Context

N/A

SDK version used

1.28.84

Environment details (OS name and version, etc.)

MacBook Pro Ventura 13.5.2

[vedimuthan]

Closing this since it returns only the open cases. I just added the flag includeResolvedCases=True and I was able to see the cases.

[github-actions]

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