As a homeowner, I need to hire a LICENSED CONTRACTOR, so that I can make legal upgrades to my home

[abquirarte]

As a homeowner, I need to hire a LICENSED CONTRACTOR, so that I can make legal upgrades to my home

Content Type

Step by step

Our assumptions, what we want to test/learn

People don't know how to find a licensed contractor. Testing to see if we can increase awareness of what a person needs to do to be able to protect their money and home when hiring contractors to do home improvements. This focuses on the user that is not aware of the process.

- URL
https://www.cslb.ca.gov/Consumers/Hire_A_Contractor/

- Speed
tested 01/13/2020- 82 mobile, 98 desktop

- Accessibility
tested 01/13/2020- 92 mobile, 92 desktop

- Readability
Grade 7- but information is scattered across multiple pages, pamphlets, and videos.

Process Status (add links, attachments, DRI, and Github issues)

• Content Research (Content research: Hire a licensed contractor #28) https://docs.google.com/spreadsheets/d/19nvfkPACMVHCA1gRE6xDmBLIlu1n6TkRPvgiaj46gu4/edit#gid=0
• User Research Doc
• Content Prototype Content prototype: Hire a licensed contractor #27
• Design Prototype (shipped) (Content prototype: Hire a licensed contractor #27 ) https://cagov.github.io/UX/licensed-contractor/
• Fact Check Fact-checking: Licensed contractor #75
• Accessible
• Responsive
• User Test Doc
• Iterated Iterate on content: Licensed contractor #48
• Shipped
• End to End Testing
• Translated
• Live
• Production Testing

[hilaryhb]

@humancenteredhuman @abquirarte @artuoma @lukefretwell
Feedback I received from one of my follow up calls who had just completed some home improvements w a licensed contractor. I included all of you for the open question of calling out number of steps vs just saying steps as a content and design with all of our pages.

"It may be helpful to title the page “Ten Steps for Hiring a Licensed Contractor for Home Improvements”. Once one clicks on the first tab to determine the type of contractor needed, the information is fairly technical and detailed. Is there a resource that can be added for consumers to contact for assistance? This may not be feasible, but it would be ideal.
Regarding Tab 8, a “pocket license” is not commonly known. I recommend providing a brief explanation of what it is."