Update Support priority Level description in docs

[garima-camunda]

Acceptance Criteria (Required on creation)

Change the description of Priority Levels in https://docs.camunda.org/enterprise/support/#priority-level. Currently, it says that L1 and L2 are only for Bug reports. Basically, EE customer should be able to create Help requests in SUPPORT project with L1 and L2 priority.

For this, here are the changes that we are planning to do:

• Replace "bug" with "issue" in the sentence "You can prioritize issues depending on the impact of a issue on your system"
• Remove - "Please note that according to your SLA’s, a prioritization is only possible for bug tickets."
• Remove "Bug Tickets only!" from "Important Notes" of L1 and L2 priorities.

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• Does this ticket need a QA test and the testing goals are not clear from the description? Add a Dev2QA handover comment

[ThorbenLindhauer]

Will you raise a PR for this?

[garima-camunda]

@ThorbenLindhauer, @valeriaportolesicamunda will create PR for this.

[mboskamp]

@valeriaportolesicamunda, @garima-camunda, I have merged the PR and released the changes. You can find the updated page in the live docs: https://docs.camunda.org/enterprise/support/#priority-level

[garima-camunda]

@valeriaportolesicamunda, can you remove "Help requests" from "Feature Requests and Help Requests are always prioritized as L3 - Default.", and raise a PR.

It should now be "Feature Requests are always prioritized as L3 - Default."

[ThorbenLindhauer]

@garima-camunda is this ticket completed?

[garima-camunda]

@ThorbenLindhauer Yes, this has been completed now.