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1 > I couldn't reproduce it here. It may be related to missing whatsapp session, since when you opens a ticket, Whaticket tries to send a "message seen" to whatsapp number. In your tests, you used de "Demo" account or another one? Can you try it again, after forcing a refresh in your browser? Anyway, it should be better addressed and I'll take a look.
2 > Just updated translations, now every message should be displayed in english.
A few fixes are needed:
A). Clicking Accept produces Error 500
B). Dialogs should use English as Default option.
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