Extension not working in IE and FireFox

[kyleiswaycool]

I installed the extension and it works great! However, when any other user tries to view the content generated by the extension, the loading animation is displayed and nothing seems to happen. So far, we have noticed this behavior in the following areas:

• Task Screen
  • Time and Effort pane
  • Budget pan
  • Times tab
  • Estimates tab
• Work Screen
  • Budgets Tab
  • Times Tab
    -Time and Effort Config Screen

I'm no expert, but it seems like they have access to the extension but not the data the extension has generated. I have attached some screen shots to show you what I mean. Please let me know if you need anymore info.

[kyleiswaycool]

Upon further investigation, It appears that all my colleagues were using internet explorer and I was using chrome. When I switched to IE the same thing was happening to me. So, it appears to be a browser issue.
The extension is working in: Chrome, Edge
The extension is not working in: Internet Explorer, Firefox

[cc-fabianvo]

Sorry for keeping you waiting. I finally had some time to look into this (I pretty much only use Safari on Mac and Chrome on Windows).

My tests with IE 11 and Firefox on Windows 10 were both successful, so the issue seems to be something else.

Are there any javascript errors logged in the console when you open developer tools on either browser?

And could you please provide some more information about the browser versions you tried with?

[kyleiswaycool]

I'm using IE 11 (11.309.16299.0) and Firefox Quantum (59.0.3 64-bit) on a Windows 10 machine.

Here are the errors from the IE Console when attempting to open the times tab in a work item:
TypeError: Unable to get property 'TimesPage' of undefined or null reference
at Anonymous function (https://capecode.gallerycdn.vsassets.io/extensions/capecode/cc-time-and-effort/0.1.349/1517327512755/pages/times-page.html:28:17)
at Anonymous function (https://capecode.gallerycdn.vsassets.io/extensions/capecode/cc-time-and-effort/0.1.349/1517327512755/lib/VSS.SDK.min.js:3:10364)
at Anonymous function (https://cdn.vsassets.io/bundles/vss-bundle-ext-core-vm9ABeL3yHiykzb4VcejbKJBXu2ovIMRleuFP5NATPrY=:27:9393)
at c (https://cdn.vsassets.io/bundles/vss-bundle-ext-core-vm9ABeL3yHiykzb4VcejbKJBXu2ovIMRleuFP5NATPrY=:27:8011)
at Anonymous function (https://cdn.vsassets.io/bundles/vss-bundle-ext-core-vm9ABeL3yHiykzb4VcejbKJBXu2ovIMRleuFP5NATPrY=:27:8295)
at u.promiseDispatch (https://cdn.vsassets.io/bundles/vss-bundle-ext-core-vm9ABeL3yHiykzb4VcejbKJBXu2ovIMRleuFP5NATPrY=:27:2872)
at Anonymous function (https://cdn.vsassets.io/bundles/vss-bundle-ext-core-vm9ABeL3yHiykzb4VcejbKJBXu2ovIMRleuFP5NATPrY

There is a lot more information in the FireFox console window. The error message is: "Timed-out waiting for menu source provider for contribution: capecode.cc-time-and-effort.tae-query-budget-context". Please let me know if there is anything more specific that you need.

[cc-fabianvo]

IE11 should work better now, could you please try again?

[kyleiswaycool]

Confirmed; it is working in IE11. Thank you so much!