open_basedir restriction and file environment.php not allowed in the path

[cywtf]

I can't install unmark in my server either. I am having this error message:

Warning: file_exists(): open_basedir restriction in effect. File(/etc/unmark/environment.php) is not within the allowed path(s): (/nfs:/tmp:/usr/local:/etc/apache2/gs-bin) in /nfs/c05/h03/mnt/00000/domains/unmark.mydomain.com/html/index.php on line 43

I googled it extensively and also checked the issue with my webhosting provider, which replied:

The path that your script attempts to reference:
/etc/unmark/environment.php
is inaccessible to your sites because the Grid is a shared service, and as such, you don't have access to that folder on the shared server. You'll need to reconfigure your script such that it is attempting to utilize folders within your document root for this site, which I've listed below:
/domains/unmark.mydomain.com/html

For more information on the error you received, please see our KnowledgeBase article on this topic:
https://kb.mediatemple.net/questions/514/How+do+I+set+the+path+for+open_basedir%3F#gs
Please note that if the scripting is related to a CMS requiring root access, you won't be able to configure it on the Grid due to the shared nature of the Grid hosting.

My questions:

• How can I reconfigure the script to utilize folders within the document root for the site?
• And is it really true that I need root access in order to install the app? If so, why is not mentioned in the installation requirements?

Any help would be appreciated. Thanks!

[ghost]

Good Day @Rootion,
Let me try to answer your questions the best I can. While I am not a Unmark developer I have years experience in working with PHP..

"How can I reconfigure the script to utilize folders within the document root for the site?"
I believe your talking about the direct reference to /etc/unmark/environment. This path can be easily be changed by modifying line 40 of index.php

"And is it really true that I need root access in order to install the app? If so, why is not mentioned in the installation requirements?"
Having root access is not a requirement to installing this application. While there are references to paths that may not be accessible to normal users, they are being addressed in PR #87

[cywtf]

hi @williamknauss,

Thanks for your reply. Can you please help me to change the path in the line 40 of index.php?
What exactly should I replace instead of /etc/unmark/environment? I am having issues with that.
I am trying to install unmark in unmark.mydomain.com

Thanks!

[ghost]

Good Day @Rootion,
Try downloading the newest master branch from here.

Your issue was resolved and there shouldn't be a need to change the configuration path anymore.

Let me know how it goes.

Cheers Mate

[cywtf]

Hi @williamknauss

I dont know what I am doing wrong. I downloaded the newest master branch, imported my server settings but I keep getting the following error:

Warning: is_readable(): open_basedir restriction in effect. File(/etc/unmark/environment.php) is not within the allowed path(s): (/nfs:/tmp:/usr/local:/etc/apache2/gs-bin) in /nfs/c05/h03/mnt/00000/domains/mydomain.com/html/index.php on line 43

[ghost]

Hi @Rootion,
I re-opened this ticket. Right now I'm spinning up a linux VPS to double test this issue.I'll get back to you once we get this straightened out.

Thanks for your patient mate.

[cywtf]

Hi @williamknauss

After researching a lot more, I found something that can help to solve this issue. It's actually in Mediatemple documentation: http://kb.mediatemple.net/questions/514/How+do+I+set+the+path+for+open_basedir%3F#gs

which suggests to add the following line to my php.ini:
open_basedir = "/path/to/first/folder:/path/to/second/folder

However I am not that pro in php. How exactly should I rewrite this line?
I assume the path to the first folder should be /etc/unmark/environment.php and the path for my second folder should be /home/00000/domains/unmark.mydomain.com/html/ but I am not entirely sure.

Can you please confirm? Thanks man.

[ghost]

Hi @Rootion,
After talking with @cdevroe this afternoon we both agreed it would be best if this troubling code was removed. So I am happy to say that it has been removed and this problem should no longer plague you. You also won't be required to change the open_basedir directive in PHP.

Try downloading (yet again) the newest master branch and let us know how it goes.

Thanks for your patient mate your a champ!

[cywtf]

hey @williamknauss

Thanks for your efforts too. I uploaded the new master branch but still didnt succeed installing unmark., Now whenever I go to unmark.mydomain.com/setup it redirects me to the login screen (which is in unmark.mydomain.com) and I can't even start the setup.

I don't seem to have luck here. What could be the issue?
I can send you my website url per email if that can help.

[ghost]

Hi @Rootion,
Again I am really sorry that you are having so many issues getting Unmark installed. Do you have tables in your database already? If so delete all the tables in your database and then try running setup again.

[cywtf]

That worked! it's working. Yey. Many thanks!

[ghost]

Sweet! Glad we got it working mate! 💯

[ShinyShrimp]

Hmmm it seems that I'm having the same error like him with current master:

Warning: is_readable(): open_basedir restriction in effect. File(/etc/unmark/environment.php) is not within the allowed path(s): (/www/htdocs/w00be84b/:/tmp:/usr/bin:/www/htdocs/w00be84b:/bin:/usr/local/bin:/usr/share/php:/dev/urandom) in /www/htdocs/w00be84b/www.jan-asmuth.de/unmark/index.php on line 43

I try to run unmark on my webhosting and have also no root-access

what can I do to solve this issue?

[ghost]

Hi @ShinyShrimp,
I think you need to update your master again mate. I just checked our index.php on line 43 and we no longer have the call to /etc/unmark/environment.php.