Update slack guidelines with new moderation functionality.

chendave · Apr 16, 2019 · 51ba4f1 · 51ba4f1
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diff --git a/.github/ISSUE_TEMPLATE/slack-request.md b/.github/ISSUE_TEMPLATE/slack-request.md
@@ -6,7 +6,8 @@ labels: area/community-management, area/slack-management, sig/contributor-experi
 assignees: ''
 ---
 <!--
-ATTENTION: Channels and UserGroup requests should now be PR'ed directly. See guidelines for more information.
+ATTENTION: Channels and UserGroup requests can now be PR'ed directly speeding up the review process. 
+See the guidelines below for more information. 
 Channel Request: https://git.k8s.io/community/communication/slack-guidelines.md#Requesting-a-Channel
 UserGroup Request:  https://git.k8s.io/community/communication/slack-guidelines.md#Requesting-a-User-Group
 
@@ -27,7 +28,8 @@ The Slack username of the Channel/Bot/Token/Webhook owner or primary contact.
 
 **What Type of Request is it (Channel, User Group, Bot, Token, or Webhook)?**
 <!--
-ATTENTION: Channels and UserGroup requests should now be PR'ed directly. See guidelines for more information.
+ATTENTION: Channels and UserGroup requests can now be PR'ed directly speeding up the review process. 
+See the guidelines below for more information. 
 Channel Request: https://git.k8s.io/community/communication/slack-guidelines.md#Requesting-a-Channel
 User Group Request:  https://git.k8s.io/community/communication/slack-guidelines.md#Requesting-a-User-Group
 -->

diff --git a/communication/slack-guidelines.md b/communication/slack-guidelines.md
@@ -300,7 +300,22 @@ inactivated accounts] for more information.
 - Not adhering to the code of conduct set forth in DMs and/or channels.
 - Overtly selling products, related or unrelated to Kubernetes.
 
+**BE CAREFUL**
 
+To inactivate a user, and optionally remove their content (spam). First, double
+check you have the correct user by verifying their Slack Member ID. Spammers may
+try and fake or assume the identity of another user.
+
+Once verified, find a message from the offending user. Then select
+"**More actions**", the "**...**" to the right of a message from the offending user.
+Then select "**Report message**".
+
+This will open a contextually aware prompt only available to Slack Admins with
+the options to deactivate the user and remove all content from them over the 
+past "X" minutes/hours.
+
+Report any actions taken to the other slack admins, and if needed the
+[Code of Conduct Committee][cocc].
 
 [coc]: /code-of-conduct.md
 [admins]: ./moderators.md#Slack