Facilities analytics improvements and features

[xiongjaneg]

Background

Data-driven decision-making is critical to providing Veteran-centered and editor-centered Facilities products. This epic is to capture analytics improvements and features to support data-driven decision-making for Facilities products and work.

Additionally, Platform analytics requirements impact Facilities products and priorities. For example, as of 3/12/2024, in VFS-All Teams, the Analytics team has asked that all VFS Teams create and share an inventory of any and all recordEvent actions currently living in their codebase -- also known as custom events so that we can ensure these events are transitioned properly for Google Analytics 4.

Design principles

Veteran-centered

• Single source of truth: Increase reliability and consistency of content on VA.gov by providing a single source of truth.
• Accessible, plain language: Provide guardrails and guidelines to ensure content quality.
• Purposely structured content: Ensure Content API can deliver content whose meaning matches its structure.
• Content lifecycle governance: Produce tools, processes and policies to maintain content quality throughout its lifecycle.

Editor-centered

• Purpose-driven: Create an opportunity to involve the editor community in VA’s mission and content strategy goals.
• Efficient: Remove distractions and create clear, straightforward paths to get the job done.
• Approachable: Offer friendly guidance over authoritative instruction.
• Consistent: Reduce user’s mental load by allowing them to fall back on pattern recognition to complete tasks.
• Empowering: Provide clear information to help editors make decisions about their work.

[jilladams]

Closing. Will track Facilities work in #18184 as megateam.