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Unable to login to Docker Cloud #1919

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brandonroyal opened this issue Jul 31, 2017 · 23 comments
Closed

Unable to login to Docker Cloud #1919

brandonroyal opened this issue Jul 31, 2017 · 23 comments

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@brandonroyal
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Expected behavior

Docker Cloud login successful

Actual behavior

Username & password not accepted. Same username & password work on cloud.docker.com

Information

image

Docker for Mac: version: 17.07.0-ce-rc1-mac21 (69202b202f497d4b6e627c3370781b9e4b51ec78)
macOS: version 10.12.6 (build: 16G29)
logs: /tmp/9AB87EF1-064A-4372-BC82-11A4769FF023/20170731-083909.tar.gz
[OK] db.git
[OK] vmnetd
[OK] dns
[OK] driver.amd64-linux
[OK] virtualization VT-X
[OK] app
[OK] moby
[OK] system
[OK] moby-syslog
[OK] db
[OK] env
[OK] virtualization kern.hv_support
[OK] slirp
[OK] osxfs
[OK] moby-console
[OK] logs
[OK] docker-cli
[OK] menubar
[OK] disk

logs.tar.gz

Steps to reproduce the behavior

  1. Open Docker Cloud login dialog
  2. Login
@kradenkov
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I have the same problem with 17.06.0-ce-mac19 (18663) version.

@akilleen
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I am having the same issue on Version 17.06.0-ce-mac19 (18663) as well.

@akilleen
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akilleen commented Aug 23, 2017

To add some more info, it seems to be related to the password of my docker cloud account. If I have a password with special characters (!@#$%^&*:;'") it doesn't let me log in. If I change my password to a strictly alphanumeric one, it does work.

@kradenkov
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Version 17.06.1-ce-mac24 (18950) still have this defect

@JasonOffutt
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I ran into this issue on Version 17.06.2-ce-mac27 (19124). @akilleen's solution worked for me.

@john-k-ge
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I'm using Version 17.06.2-ce-mac27 (19124) with a pure alphanumeric password, and I can't logon either.

@richtong
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Any fix time for this, it sure is frustrating and makes docker for Mac unusable for pushing etc.

@n4ss
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n4ss commented Oct 2, 2017

This issue is fixed in the latest release.

@george-freebirdrides
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Having the same issue, downloading the latest build on a fresh brand new MBP.

@n4ss
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n4ss commented Oct 12, 2017

@george-freebirdrides does the login work with a password w/o : character?

@Algohash
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Algohash commented Jun 26, 2018

Hi,

I still have this problem. Mine is little bit unique, I guess.

  1. I can login to hub.docker.com and cloud.docker.com from the browser.
  2. I can login to Docker MAC (Version 18.03.1-ce-mac65 (24312) ) from my personal MAC laptop.
  3. However, I cannot login to Docker MAC from my office laptop (both from Docker icon in task menu and from CLi). My password is alphanumeric.
  4. I can login through browser even in office MAC.

I'm not sure what is happening here? Any help?

@JoshVazq
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@Algohash Same scenario.
Version 18.03.1-ce-mac65 (24312)
OSX 10.13.5 (17F77)

  1. I can login through browser.
  2. I cannot login (both from Docker icon in task menu and from CLi)

@inaw-tihor
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@JoshVazq and @Algohash i am also facing the same issue.
Version 18.03.1-ce-mac65 (24312)
OSX 10.13.5 (17F77)

Any resolution of this.

@carmenandreia
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Exact same issue as @JoshVazq, @Algohash and @inaw-tihor; just installed version 18.03.1-ce-mac65 (24312) on Mac with OSX 10.13.5, can only login with browser. Tried changing my password to alphanumerical only, got an error, tried again - worked. Still no login on desktop client though.

Hoping someone has a fix soon...

@n4ss
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n4ss commented Jul 16, 2018

@JoshVazq @inaw-tihor @carmenandreia Do you have the right binary at /usr/local/bin/docker-credential-osxkeychain ? The alphanumeric password issue has been fixed for a long time.

@n4ss
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n4ss commented Jul 16, 2018

Also, do you see anything in the Docker logs when you try to login?

> log stream --predicate 'eventMessage CONTAINS[c] "Docker"
> docker login ...

@dshamanthreddy
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I have same isuue
I can login through browser.
I can't login (both from Docker icon in mac

@ZhangL3
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ZhangL3 commented Sep 3, 2018

I have the same problem on Windows10 version

@greygatch
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Still an issue. Can log into the web application, but not through the GUI.

@import-fola
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I was having this issue as well on my Mac, I could login through the browser but not the desktop GUI. My password was alphanumeric then I changed it to just contain alphabets and then it worked. Strange.

@itakanata
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I had same issue.
And now works fine.
I tried not to use capital letters in passwords.

Version 18.06.1-ce-mac73
OS X 10.14

@docker-robott
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Issues go stale after 90d of inactivity.
Mark the issue as fresh with /remove-lifecycle stale comment.
Stale issues will be closed after an additional 30d of inactivity.

Prevent issues from auto-closing with an /lifecycle frozen comment.

If this issue is safe to close now please do so.

Send feedback to Docker Community Slack channels #docker-for-mac or #docker-for-windows.
/lifecycle stale

@docker-robott
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Closed issues are locked after 30 days of inactivity.
This helps our team focus on active issues.

If you have found a problem that seems similar to this, please open a new issue.

Send feedback to Docker Community Slack channels #docker-for-mac or #docker-for-windows.
/lifecycle locked

@docker docker locked and limited conversation to collaborators Jun 25, 2020
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