Reset Password Email Not Sending

[YTKme]

Went to the following link for password reset

https://hub.docker.com/reset-password/

Waiting hours even till next day but no email for password reset

[williamespindola]

Same problem

[ppodgorsek]

Me too :(

[mghazizadeh]

this is most likely because the primary email set on your account is either an incorrect email or a different email address all together then the one you're checking. Please contact support.docker.com
The reset password email notification service is working according to our records.

[ppodgorsek]

My email address was correct (it is the one I provided to the support team). They were able to help me out. Thanks again to them!

It could be possible that the email has been simply deleted without even reaching the account (inbox or spam folder) due to anti-spam filters. Maybe the documentation should indicate what address should be whitelisted to avoid such cases.

[williamespindola]

My email was correct too. And I can't contact support.docker.com because I can't log in.
I have the same problem with two emails.

[PhilipHarries]

Also have this problem - have successfully recovered password in the past, but no longer working.

[williamespindola]

The problem persist for while. I think that project leaders don't fucking care about this problem.
Exists many issues address to the same problem but any replay, any help for the user.

[bobKasbi]

Do have the same issue... trying to reset my password, but can't/don't receive any email.

[npagare]

I am facing the same problem with my docker hub login.
I am not getting email when clicked on forgot password and providing my email address.

To validate the same... I even tried to registered an account with the same docker id and email address and it threw an error at me saying there is already an account associated with that email address.

Can someone please help?

Thanks,

[williamespindola]

Send an email to support@docker.com

[npagare]

Thanks @williamespindola . I have done that already but they will respond only during the weekday.
It would be really helpful if such fundamental services are be supported by them over the weekend.
Thanks for your help.

[npagare]

Hi @williamespindola , would you know what's the usual SLA on response from support@docker.com?

Thanks

[williamespindola]

For me it was 3 business days. 1 reply for identification, other for confirmation of some data and other with solution.

[npagare]

Hi @williamespindola , thank you.

[filiatixbot]

Can't get email too.

[turlinski]

Same boat. I sent a support request through the form on https://success.docker.com/support. Waiting to see!

[turlinski]

Received the reset link the day after firing off that form.

[developer239]

same problem here

[witwit]

Same problem here.

[egloblex]

Got the same problem Try to reset the password and did not get the email.

Also it is a fuck bad design for asking a different docker id.

[clarkritchie]

Same here, I've tried this many times over many weeks and it just never arrives.

[egloblex]

I solved my problem by sending email directly to support@docker.com with the associated email. The support team got back to me pretty quickly. Just leave a dent here in case anybody has the same issue in the future.

[bobhenkel]

Same issue since yesterday. I'll send a support ticket, thanks for tip!

[cmaluend]

The same here! Probable, I will only use the command line instead of the website.

[sandesh93]

unable to get Password reset and account activation mails .... Tickets are logged .. its been 3 days now
No response yet .. Please help

[pubterra]

I have the same problem.

[MauroB45]

Same issue here. I have tried contacting support for the last couple of weeks with no luck.

[yami12376]

I have the same issue now.

[mr--white]

I have this issue as well. I've also tried contacting support... it's been over a month and no replies. Not sure what else to try.

[andyl]

Same problem. OMG.

[j2inet]

Well darn, I was hoping to find a quick solution.

I tried just creating a new account. But for a new account, I have to first validate my e-mail. But the validation e-mail isn't being sent to me either.

Sending a support e-mail.

[jlavyan]

not fixed yet...

[scigeliu]

same here... is it a problem with gmail?

[j2inet]

I'm not using gmail and I experience the problem.

[SpenZerX]

I think: e-mail address is compared case sensitive with stored one.

[ingshtrom]

The routes for authentication and authentication management on Docker Hub have been improved over the last month, so please try again and see if you are continuing to see issues. Thanks!

[Triky313]

Hasn't worked for me for days. Not even today.

[eldhoabraham]

Case sensitive bug it is!!
I had first letter of my email in caps (due to autocorrect most probably)

[j2inet]

Not working for me. I checked my junk mail folder too. I am not receiving any authentication emails. Whatever problems were fixed, the one affecting me isn't one of them. I'm consistent about keeping my usernames and e-mails in lower case since I never know if a system is case sensitive.

Not being able to authenticate for 10+ months is kind of a blocker. I've since been using other solutions.

[j2inet]

I tried something today. It got me in. But I am not a fan of the solution.

I had originally been trying to sign in under the name 'j2inet' (one of the domains that I own, minute the dot). It had been 11 months ago that I had attempted to sign up, got as far as being asked to validate my e-mail, and was unable to continue under this and other IDs.

Today, I tried the password reset again, but no email came. I tried signing up again using the same e-mail that I used 11 months ago and the same user ID. I got an error that the user ID was taken. I tried again using the same e-mail address but added the digit 2 to the end of my name. The activation e-mail came.

Once in, I tried to view the profile under the name j2inet. There isn't one, despite the earlier email telling me that the name was taken.

https://hub.docker.com/u/j2inet

Of course, I now have a profile under a less desired name. I'm not a fan of this, as I would have preferred to keep my original username. But it functions. I unenthusiastically suggest that anyone else that has had long running issues try again with a different username.

https://hub.docker.com/u/j2inet2

It's almost like my original user name exists as some orphaned record (or maybe it was private by default and remains that way having never been validated).

[mateomartin1998]

My email address has Cap in it, but not my username. Somehow, email did't work for the reset process, but username did.

[capital-G]

I do not understand how this is not considered a security flaw? What happens in case your account was hijacked or lost the password and need to update an image due to security patches?

[Elie-Bordron]

My email address has Cap in it, but not my username. Somehow, email did't work for the reset process, but username did.

This worked for me, thanks!

[alexanderdudko]

Haven't used my account for a while (probably that is the true cause for most of the cases people comment here about).
Now tried to login or reset password - no luck. No email is coming. Cannot create a new account with the email because the system is saying it is already used.
Is it possible that an account could be "deactivated" or "deleted" or "archived" after long time of not being used?
After reading all comments above, it is quite clear that there definitely is a condition under which the system doesn't work as expected.

[amehmoodcapsi]

https://id.docker.com/reset-password seems to send password emails while https://login.docker.com/u/reset-password does not appear to work

[vyperid]

I truly don't understand why they still don't fix it. It's obv an issue for many users! Still waiting for the mail..

[ivanTemelkov]

I tried several time the following link https://login.docker.com/u/reset-password providing my email address and it didn't work.
Then I contacted the support support@docker.com and they suggested to use the link: https://id.docker.com/reset-password and provide my username.
The only problem is that the form there accepts only e-mails and then it doesn't send restore instructions either.

I tried https://login.docker.com/u/reset-password providing my username and this time it worked.

[SuperJMN]

https://login.docker.com/u/reset-password

The link you provided is down https://login.docker.com/u/reset-password

It seems it's impossible to reset the password. I don't get any e-mail with any of the methods I've found.

Please, help.

[ivanTemelkov]

Hi,
I guess you have to arrive there through their page clicking on password recovery. Remember to use username and not e-mail.
If you can't get there, may be write to support@docker.com
They aren't of much help, but in one of the iterations they did activate the procedure for me.
Best regards,
Ivan

[davidschubert]

Year 2023 and i have the same issue..

[eanderso252]

Same ... (sad panda)

[kidman]

Same problem, Forgot password really means to forget, never to recover, does not get any email.

[kands-code]

I have the same issue. This is so bad!

[heidi-holappa]

I faced the same issue and found a solution. I chose a username with two capitalized alphabetical characters (e.g. 'FirstnameLastname'). Docker automatically created a new string with all characters as lowercase characters (e.g. 'firstnamelastname'). This was hinted at the confirmation email I received but was not clearly stated. When I tried to reset a lost password, I only got the email when I used the lowercase string for a username.

I'm adding this because it supports the speculation on this being an issue with case sensitivity with either email or username.

[BorjaAres]

I have the same issue and the emails I've sent to info@docker.com bounced back:

Hello [myEmail],

We're writing to let you know that the group you tried to contact (contact) may not exist, or you may not have permission to post messages to the group. A few more details on why you weren't able to post:

• You might have spelled or formatted the group name incorrectly.
• The owner of the group may have removed this group.
• You may need to join the group before receiving permission to post.
• This group may not be open to posting.

If you have questions related to this or any other Google Group, visit the Help Center at https://support.google.com/a/docker.com/bin/topic.py?topic=25838.

Thanks,

docker.com admins

[dvdknaap]

it's still not sending Forgot Your Password emails

[kathap]

I hade the same issue and I tried following and it worked for me:
In my Account Settings I changed my email address to another one.
I approved the verification email.
Then I clicked the change password button and after a few minutes the reset email was sent to my new email address.

[Razu890]

Gmail appaal recovery directory contains forgot password and deleted recovery email