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Error when completing the signature process #1140

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6 tasks done
usshauler opened this issue May 3, 2024 · 4 comments
Open
6 tasks done

Error when completing the signature process #1140

usshauler opened this issue May 3, 2024 · 4 comments
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Stale status: triage Scope to be determined

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@usshauler
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usshauler commented May 3, 2024

Issue Description

Complete button continuously spins indefinitely and never completes.

Steps to Reproduce

I upload a PDF file.
I send it to first recipient.
Recipient signs it and completes it.
When i hit sign, it keeps spinning and never tells me it completes correctly.
I get the following error message in the docker logs for the documenso container:

Expected Behavior

Should complete the process and notify me it has completed successfully.

Current Behavior

It is just spinning indefinitely like it's loading in the background.

Screenshots (optional)

Screenshot_2
Screenshot_3

Operating System [e.g., Windows 10]

Debian 12 - Proxmox LXC

Browser [e.g., Chrome, Firefox]

Edge browser

Version [e.g., 2.0.1]

latest as of this date

Please check the boxes that apply to this issue report.

  • I have searched the existing issues to make sure this is not a duplicate.
  • I have provided steps to reproduce the issue.
  • I have included relevant environment information.
  • I have included any relevant screenshots.
  • I understand that this is a voluntary contribution and that there is no guarantee of resolution.
  • I want to work on creating a PR for this issue if approved
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github-actions bot commented May 3, 2024

Thank you for opening your first issue and for being a part of the open signing revolution!

One of our team members will review it and get back to you as soon as it possible 💚

Meanwhile, please feel free to hop into our community in Discord

@usshauler
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Forgot to add this is running on 2 separate docker containers. One for Documenso and one for Postgres:15. Perhaps it is missing the latest npm distribution internally in the docker build process.

@adithyaakrishna adithyaakrishna added status: triage Scope to be determined and removed needs triage labels May 8, 2024
@altingrainca
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Did you find a solution for that? I self host the app in a vm with digitalocean. I made it run in 2 separate docker containers but the issue still persist. I created an account in the app and sent a document for signing. The "Recent activity" section shows everything perfectly: the document was sent, the recipient opened the document, etc. However, while signing the document, it keeps loading in the "complete signing" pop-up. The "sign" button keeps loading infinitely. At the same time, in the dashboard's "Recent activity" section, it shows the document as signed, but the status of the document remains "pending"

@dunham-mike
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I'm not self-hosted, but I'm facing a similar issue in the hosted application: The final signature has the "Sign" button spin either indefinitely or for a very long time. In my most recent encounter, the document was still marked "Complete", however.

@github-actions github-actions bot added the Stale label Oct 15, 2024
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