getProducts and getSubscriptions are empty

[ajouve]

Version of react-native-iap

5.2.3

Version of react-native

0.63.4

Platforms you faced the error (IOS or Android or both?)

Android

Expected behavior

getProducts and getSubscriptions should not return an empty array

Actual behavior

getProducts and getSubscriptions return an empty array

Tested environment (Emulator? Real Device?)

Real device

Steps to reproduce the behavior

I already configured it on IOS the app is working fine

On Android I published the app on internal test and my main account on the internal test release in among the test users.

My product is a subscription I do not know if I have to do something else

My subscription is active

My release is accessible for internal test

[rn-senior-developer]

Same here?
Is there any way to resolve this problem?

[torcoste]

Please try to clean cache of Google Play Services app and try again.
Please let me know if it changed something

[rn-senior-developer]

It was solved with easy solution. I did sync google playstore account again. After sync completed, it is working.

[hyochan]

@MaoPeng94 Looks like this is many asked question. Could you kindly support more direction in this thread on syncing account? (for other users)

[hyochan]

Also here is a great article to handle such an issue.

[stale]

Hey there, it looks like there has been no activity on this issue recently. Has the issue been fixed, or does it still require the community's attention? This issue may be closed if no further activity occurs. You may also label this issue as "For Discussion" or "Good first issue" and I will leave it open. Thank you for your contributions.

[andresesfm]

Closing for now, please feel free to reopen if needed

[ZeeshanAhmadKhalil]

is there any solution for iOS ?
i am getting this issue for iOS

[NoatToan]

@ZeeshanAhmadKhalil Please try to add the storekit if you're testing on simulator
Then if the release on testlight. Plese check your apple account whether you processed the payment info.