Server/Virtual Environment Issue

[willrockout]

So I've run into a problem running the hca-util on our server inside a virtual environment. I'm able to add the credentials but as soon as I try to create, select, or list any uploading areas it just hangs. The server is running CentOS Linux, I'm using virtualenv version 15.1.0 and python 3.6.5.

[prabh-t]

Hi @willrockout, we're trying to reproduce the issue you're having but haven't been able to so far. Can you try removing the file .hca-util from your HOME and then try running the config command again: hca-util config <ACCESS> <SECRET>, or maybe just try in a new virtualenv again and post all steps here? thanks

[willrockout]

Awesome that fixed the problem! Thanks, @prabh-t!

[willrockout]

@prabh-t so the problem has reared its head again and nothing seems to help to get it to work. I created a new virtual env using the command virtualenv -p python3 hca-util-env then just pip installed hca-util and the config runs fine but when I try to list anything or create anything it just hangs. Also wanted to say I don't have a .hca-util file being created after running hca-util config.

[lauraclarke]

@willrockout Prabhat isn't back from Christmas leave till Wednesday 6th

How urgent is this?

[willrockout]

@lauraclarke not super urgent were just staging geo datasets

[prabh-t]

@willrockout no .hca-util suggests something is wrong. What was the output of running hca-util config? You can try to run the command again, it will overwrite the config which is fine, but you should have a .hca-util file created. I just tried in a new venv and it works for me, so I am not sure what is the issue with your installation. It may be to do with the python3 version. Can you check that the virtualenv is using python3.6+.

[willrockout]

@prabh-t the output was credentials saved/ valid credentials for admin use. The weird thing is that it was working for a while then stopped. I'm running python 3.6.5