Agent install tests failing on main

[dliappis]

Seen in https://buildkite.com/elastic/elastic-stack-installers/builds/5429#01903577-fb5d-45f5-8f2f-2ca2bf7a942e via an unrelated PR: #276

Error:

{"log.level":"info","@timestamp":"2024-06-20T12:08:03.107Z","log.origin":{"file.name":"cmd/enroll_cmd.go","file.line":518},"message":"Starting enrollment to URL: https://placeholder:443/","log":{"source":"elastic-agent"},"ecs.version":"1.6.0"}
   [-] Can be installed and uninstalled via MSI, with installargs, in Fleet mode 68.88s (68.87s|9ms)
    [0] Expected $true, but got $false.
    at Has-AgentFleetEnrollmentAttempt | Should -BeTrue, C:\buildkite-agent\builds\bk-agent-prod-gcp-1718883984823248883\elastic\elastic-stack-installers\src\agent-qa\msi.tests.ps1:53
    at <ScriptBlock>, C:\buildkite-agent\builds\bk-agent-prod-gcp-1718883984823248883\elastic\elastic-stack-installers\src\agent-qa\msi.tests.ps1:53
    at Assert-AgentHealthy, C:\buildkite-agent\builds\bk-agent-prod-gcp-1718883984823248883\elastic\elastic-stack-installers\src\agent-qa\msi.tests.ps1:119
    at <ScriptBlock>, C:\buildkite-agent\builds\bk-agent-prod-gcp-1718883984823248883\elastic\elastic-stack-installers\src\agent-qa\msi.tests.ps1:126
    [1] Expected $false, because The agent should have been cleaned up already, but got $true.
    at Is-AgentBinaryPresent | Should -BeFalse -Because "The agent should have been cleaned up already", C:\buildkite-agent\builds\bk-agent-prod-gcp-1718883984823248883\elastic\elastic-stack-installers\src\agent-qa\msi.tests.ps1:72
    at Check-AgentRemnants, C:\buildkite-agent\builds\bk-agent-prod-gcp-1718883984823248883\elastic\elastic-stack-installers\src\agent-qa\msi.tests.ps1:72
    at <ScriptBlock>, C:\buildkite-agent\builds\bk-agent-prod-gcp-1718883984823248883\elastic\elastic-stack-installers\src\agent-qa\msi.tests.ps1:109
WARNING: Found Agent remnants between tests. Removing Agent.
Open file may block uninstall \Device\HarddiskVolume3\Program Files\Elastic\Agent\data\elastic-agent-8.15.0-SNAPSHOT-33598b\logs\elastic-agent-20240620.ndjson with PID 840 opened by elastic-agent
VERBOSE: Invoking msiexec.exe /x {E550A894-5C44-5BEF-9967-A2CD4B022161} /qn  /l*v "C:\buildkite-agent\builds\bk-agent-prod-gcp-1718883984823248883\elastic\elastic-stack-installers\src\agent-qa\logs\20240620-120807-x.log"

Link to CI logs: https://buildkite.com/elastic/elastic-stack-installers/builds/5429#01903577-fb5d-45f5-8f2f-2ca2bf7a942e/3842-4533

[dliappis]

Same error seen running tests against 8.14 -> https://buildkite.com/elastic/elastic-stack-installers/builds/5436#019035ac-e88c-48fe-ba45-b8ae33f4eccf/3842-4531

[strawgate]

@cmacknz this looks like Fleet attempts enrollment perpetually, which stops it from responding to the service manager?

[strawgate]

perhaps related to elastic/elastic-agent#4800 which was backported to 8.14

[cmacknz]

Yes that would be because of elastic/elastic-agent#4727 if we are using --delay-enroll.

The actual root cause is the enrollment is failing.

[cmacknz]

We are trying to enroll with a non-existent host?

{"log.level":"error","@timestamp":"2024-06-20T13:05:10.936Z","log.origin":{"file.name":"cmd/run.go","file.line":565},"message":"failed to perform delayed enrollment (will try again): fail to enroll: fail to execute request to fleet-server: lookup placeholder: no such host","log":{"source":"elastic-agent"},"ecs.version":"1.6.0"}

[strawgate]

We are trying to enroll with a non-existent host?

{"log.level":"error","@timestamp":"2024-06-20T13:05:10.936Z","log.origin":{"file.name":"cmd/run.go","file.line":565},"message":"failed to perform delayed enrollment (will try again): fail to enroll: fail to execute request to fleet-server: lookup placeholder: no such host","log":{"source":"elastic-agent"},"ecs.version":"1.6.0"}

Yes, this should not prevent stopping or removal of Elastic Agent as this will be a common scenario post-deployment.

I cannot stop the service or uninstall the agent via the MSI or the elastic-agent binary once the service has started but enrollment is retrying

I believe this is an agent bug not related to the MSI