RoVer not responding to some, not able to verify some, verifies others just fine?

[Jacob-Armstrong]

The title pretty much states my problem. RoVer doesn't even respond to some people saying !verify, there are people it will verify just fine, and sometimes Rover says that it can't verify the target user, even though RoVer has the proper permissions (and believe me, it said the same thing with administrator).

Here's an example of all 3.

Any ideas? D:

[AstroCorpRBLX]

I'm having exactly the same problem. The bot often doesn't respond to commands, and last time it did, it said "RoVer couldn't modify the member in this server.", despite the fact I that the RoVer role had Administrator permissions and was at the top of the role list