dyno does not live long

[rlimberger]

Hi, I'm using boarding on 2 free dynos. when i first deploy them they are fine for a few days. after that, they seem dead and i get this (attached image). I'm sure there is something I'm missing, as I'm not that familiar with heroku. Any suggestions what might cause this? Thanks.

[KrauseFx]

Can you look at the look on your server? You'll find more information about the error there

[adcooley]

I'm seeing an application error as well, and considering my lack of familiarity with heroku dynos, I imagine it's related.

My logs are:

2016-04-08T09:02:16.014169+00:00 heroku[worker.1]: Starting process with command bundle exec rake jobs:work
2016-04-08T09:02:16.591837+00:00 heroku[worker.1]: State changed from starting to up
2016-04-08T09:02:17.112456+00:00 app[web.1]: Successfully created tester XX@XX.com
2016-04-08T09:02:17.113168+00:00 app[web.1]: Addding tester to application
2016-04-08T09:02:17.986206+00:00 app[web.1]: Done
2016-04-08T09:02:19.609645+00:00 app[worker.1]: rake aborted!
2016-04-08T09:02:19.609672+00:00 app[worker.1]: Don't know how to build task 'jobs:work' (see --tasks)
2016-04-08T09:02:19.609911+00:00 app[worker.1]:
2016-04-08T09:02:19.609953+00:00 app[worker.1]: (See full trace by running task with --trace)
2016-04-08T09:02:20.383394+00:00 heroku[worker.1]: Process exited with status 1
2016-04-08T09:02:20.409419+00:00 heroku[worker.1]: State changed from up to crashed
2016-04-08T09:02:44.162415+00:00 heroku[router]: at=error code=H12 desc="Request timeout" method=POST path="/submit" host=XXXX request_id=d29c8fd4-1cfb-4a34-8674-af8e1522974c fwd="73.170.198.14" dyno=web.1 connect=1ms service=30001ms status=503 bytes=0

It does indeed submit the invite, but not exactly a great experience getting an application error :D

[timothygorer]

I just got this error as well. Apple locked my Apple ID saying someone from Virginia just signed in – I'm thinking that's the script signing in and Apple thinks it's a hacker. How do we resolve this? I know I resolved it on my end by typing in a 6 digit pin they gave me, but how do I resolve it on the script's end? I really hope I can get this working again.

[KrauseFx]

@lghstim You didn't share any information about your setup, output or stack trace. Please do so, so we can help you. This is probably related to 2 step verification

[timothygorer]

@KrauseFx pretty much what I did was press the "Deploy to Heroku" button and typed in my iTunes Connect username and password and my App's bundle ID. Boarding worked for 2 days but then I got the same error as @rlimberger did. A few minutes later Apple locked me out of iTunes connect and told me someone from Virginia tried to login. I don't have 2-step verification enabled. Sorry, but I don't really know where to find my stack trace since this is my first time using Heroku.

[machinefixer]

Same issue. @lghstim Did you find the solution? After my Apple ID locked, Apple ask me reset account password, then I shutdown the Boarding app on Heroku

[avazquezpr]

For now, the only way to bypass this is to turn off Apple's Two-Factor Authentication...

[owencarp]

Is there a workaround for this @KrauseFx ? I do not have two factor authentication enabled on my Apple ID however I noticed this behavior after a few days (set up on Friday worked fine, see the error on Monday)

I am not a Heroku expert and simply deployed from the button on the GitHub readme.

I'd really like to use this service but this is a major issue.

This is the error I see repeatedly in my logs

2016-12-05T18:28:30.568631+00:00 app[web.1]: Started GET "/" for 136.1.1.109 at 2016-12-05 18:28:30 +0000
2016-12-05T18:28:30.569430+00:00 app[web.1]: Processing by InviteController#index as HTML
2016-12-05T18:28:32.033248+00:00 app[web.1]: Completed 500 Internal Server Error in 1464ms
2016-12-05T18:28:32.033794+00:00 app[web.1]:
2016-12-05T18:28:32.033796+00:00 app[web.1]: Spaceship::TunesClient::ITunesConnectError (there is no web session to update):
2016-12-05T18:28:32.033797+00:00 app[web.1]: app/controllers/invite_controller.rb:164:in login' 2016-12-05T18:28:32.033798+00:00 app[web.1]: app/controllers/invite_controller.rb:143:in app'
2016-12-05T18:28:32.033799+00:00 app[web.1]: app/controllers/invite_controller.rb:155:in block in app_metadata' 2016-12-05T18:28:32.033799+00:00 app[web.1]: app/controllers/invite_controller.rb:153:in app_metadata'
2016-12-05T18:28:32.033800+00:00 app[web.1]: app/controllers/invite_controller.rb:168:in `set_app_details'

This is different from the invalid request body errors I saw others having. Not sure what to make of "There is no web session to update", looks like on Nov 2 a bunch of users had this issue but seems to be related to ITC being down.

I can still access ITC dashboard with my Apple ID credentials...

[alex-dorokhov]

I have the same issue as @owencarp from today with the same log.
I have tried to reset heroku db (with heroku pg:reset DATABASE) and restart all dynos, but it didn't help.

[f1yingbanana]

I just ran into this issue as well. I had luck for 2 weeks before I got this.

[mafellows]

I'm seeing this issue as well.

 Spaceship::TunesClient::ITunesConnectError (there is no web session to update):
2016-12-08T17:34:09.649186+00:00 app[web.1]:   app/controllers/invite_controller.rb:164:in `login'
2016-12-08T17:34:09.649187+00:00 app[web.1]:   app/controllers/invite_controller.rb:143:in `app'
2016-12-08T17:34:09.649187+00:00 app[web.1]:   app/controllers/invite_controller.rb:155:in `block in app_metadata'
2016-12-08T17:34:09.649188+00:00 app[web.1]:   app/controllers/invite_controller.rb:153:in `app_metadata'
2016-12-08T17:34:09.649189+00:00 app[web.1]:   app/controllers/invite_controller.rb:168:in `set_app_details'

[KrauseFx]

Please update to the latest version, this is not related to the original issue, but with a new version of spaceship

[owencarp]

@KrauseFx killed and re-deployed my application through the link the Readme and it is working! Thanks for the quick fix guys.

[s2imon]

Hey Felix, I think I've run into a similar problem that I'm not able to currently understand. Since I'm running the latest version, are you able to shed some light on this for me? Edit: @KrauseFx confirm updating to the latest vs fixes this issue.

2017-05-23T05:50:36.313361+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/bin/puma:22:in `load'
2017-05-23T05:50:36.313361+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/bin/puma:22:in `<top (required)>'
2017-05-23T05:52:15.449818+00:00 heroku[router]: at=error code=H10 desc="App crashed" method=GET path="/" host=mydictionaryapp.herokuapp.com request_id=b43d371f-2e31-4edd-991e-fcd0232a41a7 fwd="184.75.208.210" dyno= connect= service= status=503 bytes= protocol=https
2017-05-23T06:22:15.599683+00:00 heroku[router]: at=error code=H10 desc="App crashed" method=GET path="/" host=mydictionaryapp.herokuapp.com request_id=5e6c87ab-a4da-4e22-8804-165da19ffa10 fwd="209.126.120.29" dyno= connect= service= status=503 bytes= protocol=https
2017-05-23T06:52:15.312907+00:00 heroku[router]: at=error code=H10 desc="App crashed" method=GET path="/" host=mydictionaryapp.herokuapp.com request_id=bf9402a5-0bee-4935-b8fe-e8f7706b244d fwd="85.93.93.124" dyno= connect= service= status=503 bytes= protocol=https
2017-05-23T07:15:28.975287+00:00 heroku[web.1]: State changed from crashed to starting
2017-05-23T07:15:32.722231+00:00 heroku[web.1]: Starting process with command `bundle exec puma -C config/puma.rb`
2017-05-23T07:15:34.713656+00:00 app[web.1]: [4] Puma starting in cluster mode...
2017-05-23T07:15:34.713677+00:00 app[web.1]: [4] * Version 3.8.2 (ruby 2.3.4-p301), codename: Sassy Salamander
2017-05-23T07:15:34.713678+00:00 app[web.1]: [4] * Min threads: 5, max threads: 5
2017-05-23T07:15:34.713679+00:00 app[web.1]: [4] * Environment: production
2017-05-23T07:15:34.713679+00:00 app[web.1]: [4] * Process workers: 2
2017-05-23T07:15:34.713680+00:00 app[web.1]: [4] * Preloading application
2017-05-23T07:15:38.506040+00:00 heroku[web.1]: Process exited with status 1
2017-05-23T07:15:38.515076+00:00 heroku[web.1]: State changed from starting to crashed
2017-05-23T07:15:38.400265+00:00 app[web.1]: Spaceship::TunesClient::ITunesConnectError: there is no web session to update
2017-05-23T07:15:38.400267+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/gems/fastlane-2.28.4/spaceship/lib/spaceship/tunes/tunes_client.rb:222:in `handle_itc_response'
2017-05-23T07:15:38.400197+00:00 app[web.1]: bundler: failed to load command: puma (/app/vendor/bundle/ruby/2.3.0/bin/puma)
2017-05-23T07:15:38.400267+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/gems/fastlane-2.28.4/spaceship/lib/spaceship/tunes/tunes_client.rb:94:in `team_id='
2017-05-23T07:15:38.400065+00:00 app[web.1]: [4] ! Unable to load application: Spaceship::TunesClient::ITunesConnectError: there is no web session to update
2017-05-23T07:15:38.400268+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/gems/fastlane-2.28.4/spaceship/lib/spaceship/tunes/tunes_client.rb:121:in `select_team'
2017-05-23T07:15:38.400269+00:00 app[web.1]:   /app/app/services/boarding_service.rb:76:in `ensure_values'
2017-05-23T07:15:38.400270+00:00 app[web.1]:   /app/app/services/boarding_service.rb:32:in `initialize'
2017-05-23T07:15:38.400270+00:00 app[web.1]:   /app/config/initializers/services.rb:1:in `new'
2017-05-23T07:15:38.400271+00:00 app[web.1]:   /app/config/initializers/services.rb:1:in `<top (required)>'
2017-05-23T07:15:38.400272+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/gems/activesupport-4.2.8/lib/active_support/dependencies.rb:268:in `load'
2017-05-23T07:15:38.400273+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/gems/activesupport-4.2.8/lib/active_support/dependencies.rb:268:in `block in load'
2017-05-23T07:15:38.400273+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/gems/activesupport-4.2.8/lib/active_support/dependencies.rb:240:in `load_dependency'
2017-05-23T07:15:38.400275+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/gems/railties-4.2.8/lib/rails/engine.rb:652:in `block in load_config_initializer'
2017-05-23T07:15:38.400274+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/gems/activesupport-4.2.8/lib/active_support/dependencies.rb:268:in `load'
2017-05-23T07:15:38.400276+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/gems/activesupport-4.2.8/lib/active_support/notifications.rb:166:in `instrument'
2017-05-23T07:15:38.400276+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/gems/railties-4.2.8/lib/rails/engine.rb:651:in `load_config_initializer'
2017-05-23T07:15:38.400277+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/gems/railties-4.2.8/lib/rails/engine.rb:616:in `block (2 levels) in <class:Engine>'
2017-05-23T07:15:38.400278+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/gems/railties-4.2.8/lib/rails/engine.rb:615:in `each'
2017-05-23T07:15:38.400279+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/gems/railties-4.2.8/lib/rails/engine.rb:615:in `block in <class:Engine>'
2017-05-23T07:15:38.400279+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/gems/railties-4.2.8/lib/rails/initializable.rb:30:in `instance_exec'
2017-05-23T07:15:38.400280+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/gems/railties-4.2.8/lib/rails/initializable.rb:30:in `run'
2017-05-23T07:15:38.400281+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/gems/railties-4.2.8/lib/rails/initializable.rb:55:in `block in run_initializers'
2017-05-23T07:15:38.400281+00:00 app[web.1]:   /app/vendor/ruby-2.3.4/lib/ruby/2.3.0/tsort.rb:228:in `block in tsort_each'
2017-05-23T07:15:38.400282+00:00 app[web.1]:   /app/vendor/ruby-2.3.4/lib/ruby/2.3.0/tsort.rb:350:in `block (2 levels) in each_strongly_connected_component'
2017-05-23T07:15:38.400283+00:00 app[web.1]:   /app/vendor/ruby-2.3.4/lib/ruby/2.3.0/tsort.rb:422:in `block (2 levels) in each_strongly_connected_component_from'
2017-05-23T07:15:38.400283+00:00 app[web.1]:   /app/vendor/ruby-2.3.4/lib/ruby/2.3.0/tsort.rb:431:in `each_strongly_connected_component_from'
2017-05-23T07:15:38.400284+00:00 app[web.1]:   /app/vendor/ruby-2.3.4/lib/ruby/2.3.0/tsort.rb:421:in `block in each_strongly_connected_component_from'
2017-05-23T07:15:38.400285+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/gems/railties-4.2.8/lib/rails/initializable.rb:44:in `each'
2017-05-23T07:15:38.400285+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/gems/railties-4.2.8/lib/rails/initializable.rb:44:in `tsort_each_child'
2017-05-23T07:15:38.400286+00:00 app[web.1]:   /app/vendor/ruby-2.3.4/lib/ruby/2.3.0/tsort.rb:415:in `call'
2017-05-23T07:15:38.400287+00:00 app[web.1]:   /app/vendor/ruby-2.3.4/lib/ruby/2.3.0/tsort.rb:415:in `each_strongly_connected_component_from'
2017-05-23T07:15:38.400287+00:00 app[web.1]:   /app/vendor/ruby-2.3.4/lib/ruby/2.3.0/tsort.rb:349:in `block in each_strongly_connected_component'
2017-05-23T07:15:38.400288+00:00 app[web.1]:   /app/vendor/ruby-2.3.4/lib/ruby/2.3.0/tsort.rb:347:in `each'
2017-05-23T07:15:38.400288+00:00 app[web.1]:   /app/vendor/ruby-2.3.4/lib/ruby/2.3.0/tsort.rb:347:in `call'
2017-05-23T07:15:38.400289+00:00 app[web.1]:   /app/vendor/ruby-2.3.4/lib/ruby/2.3.0/tsort.rb:347:in `each_strongly_connected_component'
2017-05-23T07:15:38.400290+00:00 app[web.1]:   /app/vendor/ruby-2.3.4/lib/ruby/2.3.0/tsort.rb:226:in `tsort_each'
2017-05-23T07:15:38.400290+00:00 app[web.1]:   /app/vendor/ruby-2.3.4/lib/ruby/2.3.0/tsort.rb:205:in `tsort_each'
2017-05-23T07:15:38.400291+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/gems/railties-4.2.8/lib/rails/initializable.rb:54:in `run_initializers'
2017-05-23T07:15:38.400292+00:00 app[web.1]:   /app/config/environment.rb:5:in `<top (required)>'
2017-05-23T07:15:38.400292+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/gems/railties-4.2.8/lib/rails/application.rb:352:in `initialize!'
2017-05-23T07:15:38.400293+00:00 app[web.1]:   config.ru:3:in `require'
2017-05-23T07:15:38.400294+00:00 app[web.1]:   config.ru:3:in `block in <main>'
2017-05-23T07:15:38.400295+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/gems/rack-1.6.5/lib/rack/builder.rb:55:in `instance_eval'
2017-05-23T07:15:38.400296+00:00 app[web.1]:   config.ru:in `new'
2017-05-23T07:15:38.400295+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/gems/rack-1.6.5/lib/rack/builder.rb:55:in `initialize'
2017-05-23T07:15:38.400297+00:00 app[web.1]:   config.ru:in `<main>'
2017-05-23T07:15:38.400297+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/gems/rack-1.6.5/lib/rack/builder.rb:49:in `eval'
2017-05-23T07:15:38.400307+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/gems/rack-1.6.5/lib/rack/builder.rb:49:in `new_from_string'
2017-05-23T07:15:38.400308+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/gems/rack-1.6.5/lib/rack/builder.rb:40:in `parse_file'
2017-05-23T07:15:38.400308+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/gems/puma-3.8.2/lib/puma/configuration.rb:313:in `load_rackup'
2017-05-23T07:15:38.400309+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/gems/puma-3.8.2/lib/puma/configuration.rb:242:in `app'
2017-05-23T07:15:38.400310+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/gems/puma-3.8.2/lib/puma/runner.rb:138:in `load_and_bind'
2017-05-23T07:15:38.400310+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/gems/puma-3.8.2/lib/puma/cluster.rb:391:in `run'
2017-05-23T07:15:38.400311+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/gems/puma-3.8.2/lib/puma/launcher.rb:172:in `run'
2017-05-23T07:15:38.400312+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/gems/puma-3.8.2/lib/puma/cli.rb:77:in `run'
2017-05-23T07:15:38.400312+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/gems/puma-3.8.2/bin/puma:10:in `<top (required)>'
2017-05-23T07:15:38.400313+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/bin/puma:22:in `load'
2017-05-23T07:15:38.400330+00:00 app[web.1]:   /app/vendor/bundle/ruby/2.3.0/bin/puma:22:in `<top (required)>'
2017-05-23T07:22:15.596412+00:00 heroku[router]: at=error code=H10 desc="App crashed" method=GET path="/" host=mydictionaryapp.herokuapp.com request_id=33de56e4-523f-4a47-b3fc-82495470d16d fwd="173.254.206.242" dyno= connect= service= status=503 bytes= protocol=https
2017-05-23T07:40:19.742198+00:00 heroku[router]: at=error code=H10 desc="App crashed" method=GET path="/" host=mydictionaryapp.herokuapp.com request_id=67c56961-04a0-4b6f-b24f-b7aaf32972af fwd="31.10.155.229" dyno= connect= service= status=503 bytes= protocol=http
2017-05-23T07:40:22.701507+00:00 heroku[router]: at=error code=H10 desc="App crashed" method=GET path="/favicon.ico" host=mydictionaryapp.herokuapp.com request_id=d7f23ece-06bb-4c53-bfc7-cbc9e27cef40 fwd="31.10.155.229" dyno= connect= service= status=503 bytes= protocol=http

thanks a bunch!

[KrauseFx]

@s2imon thanks for letting me know, I just pushed a new commit, please update to the most recent version 👍