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Bug: Some files do not show sync status #14841

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hishitetsu opened this issue Feb 26, 2024 · 8 comments · Fixed by #14850
Closed

Bug: Some files do not show sync status #14841

hishitetsu opened this issue Feb 26, 2024 · 8 comments · Fixed by #14850

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@hishitetsu
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Description

There are files that should actually be available offline but do not show a sync status when viewed in the details layout. This is happening with Excel files in my environment, but some Excel files show sync status.
Sync status is correctly displayed in the details pane.

image

Steps To Reproduce

  1. Open a OneDrive folder in the details layout.
  2. Observe some files don't show sync status.

Requirements

Sync status should be displayed.

Files Version

3.2.2.0

Windows Version

10.0.19045.4046

Log File

No noteworthy logs are output.

@hishitetsu hishitetsu added the bug label Feb 26, 2024
@hishitetsu
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One thing to note is that files that do not display cloud status also display differently in the File Type column. Thus, this may not be an issue limited to cloud status, but rather property retrieval in general.

@yaira2 yaira2 moved this from 🆕 New to 🔖 Ready to build in Files task board Feb 26, 2024
@yaira2
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yaira2 commented Feb 26, 2024

Can you repro this in other layouts as well?

@hishitetsu
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Can you repro this in other layouts as well?

Yes.
I also found that Excel files that do not show a sync status do not show thumbnails either. Excel files that do not display thumbnails in Files do not display thumbnails in Explorer either, but the sync status is displayed correctly.

@yaira2
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yaira2 commented Feb 27, 2024

The sync status is loaded after the thumbnail, so this indicates it's stuck on the thumbnail code. Do the icons load if you wait long enough?

@hishitetsu
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Yes, the icons load.

@yaira2
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yaira2 commented Feb 27, 2024

I think it's the same as #14817.

@hishitetsu
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In my environment the icons load relatively immediately. But I think it is true that there is some issue with thumbnails loading.

@yaira2
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yaira2 commented Feb 27, 2024

I think it started after we limited extended properties to 50 items.

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2 participants