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Error: "x-authentication-denied-reason": CAPTCHA_CHALLENGE #26

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gioboa opened this issue Nov 10, 2018 · 1 comment
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Error: "x-authentication-denied-reason": CAPTCHA_CHALLENGE #26

gioboa opened this issue Nov 10, 2018 · 1 comment
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bug Something isn't working docs help wanted Extra attention is needed question Further information is requested

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@gioboa
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gioboa commented Nov 10, 2018

CAPTCHA_CHALLENGE error happened because your user failed many times the Jira login.
To solve the error you have to follow this steps:

  1. login one time in Jira web application. (for sure you must fill also the captcha code)
  2. after you do a successful login in Jira web application the plugin will work 🎉
@gioboa gioboa added bug Something isn't working help wanted Extra attention is needed question Further information is requested docs labels Nov 10, 2018
@gioboa gioboa closed this as completed Nov 10, 2018
Repository owner locked and limited conversation to collaborators Nov 20, 2018
@gioboa
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gioboa commented Nov 20, 2018

Jira docs:

CAPTCHA
CAPTCHA is ‘triggered’ after several consecutive failed log in attempts, after which the user is required to interpret a distorted picture of a word and type that word into a text field with each subsequent log in attempt. If CAPTCHA has been triggered, you cannot use JIRA’s REST API to authenticate with the JIRA site.

You can check this in the error response from JIRA – If there is an X-Seraph-LoginReason header with a a value of AUTHENTICATION_DENIED or AUTHENTICATED_FAILED, this means the application rejected the login without even checking the password. This is the most common indication that JIRA’s CAPTCHA feature has been triggered.

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