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Provide service status feedback #130

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csweichel opened this issue Nov 8, 2018 · 4 comments
Closed

Provide service status feedback #130

csweichel opened this issue Nov 8, 2018 · 4 comments
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type: feature request New feature or request

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@csweichel
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At the moment we have no means of telling our users when our service is degraded or broken, what we're doing about it, and when it's going to be back to normal again. We need a status page akin to https://status.github.com or https://status.cloud.google.com.

Additionally, we should be able to bring this information to our users by showing it to affected users where appropriate (e.g. in the dashboard or during workspace startup).

@csweichel csweichel added the type: feature request New feature or request label Nov 8, 2018
@meysholdt
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potential status values:

  • "gitpod works" per region as determined by semantic heartbeat
  • "GitHub API works"?

@csweichel
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I'd imagine a table with a row for each region showing either: "working" in green, "degraded" in yellow, or "unavailable" in red (possibly determined by semantic heartbeat). Underneath that table should be a list of messages that reflect our current state of affairs, e.g.:

  • Workspaces in the EU region (*.ws-eu.gitpod.io) are currently unavailable due to maintenance. We expect services to resume until 09.11.2018 18:00 UTC.
  • We have database maintenance planed between 09.11.2018 18:00 UTC to 09.11.2018 19:00 UTC. This will affect all clusters. Existing workspaces will continue to work, but you won't be able to start new ones in that time.

@jankeromnes
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I'm not sure if it's any better than implementing our own, but there are also status page services out there, e.g. I think www.statuspage.io is a popular option.

@csweichel
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I am happy to announce that we now have a status page up and running at https://status.gitpod.io/.
We'll put links in place in appropriate places.

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