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RP001 Usability Testing Round1
Bonnie Wolfe edited this page May 23, 2024
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TBD: Short paragraph on goal and purpose of this usability testing.
- Tested with internal users in Hack for LA(HfLA) to identify easily solvable user experience issues
- Reviewed with TDM Project Team
- Reviewed with UI/UX Community of Practice
- Created a test plan which was tailored to the product end users
- Referenced other Code of America and/or HfLA projects
- Determined usability testing procedures after discussion with TDM Project Team, Los Angeles Department of Transportation (LADOT), and Los Angeles City Planning (LACP)
- Presented research brief to address product background, research objectives, research questions, and intended methodology
- Built an overview webpage which presents the LA TDM Calculator project
- Serves as a current landing page for user interviews in usability testing
- Introduces LA TDM Calculator Project detailing about:
- TDM and TDM Calculator
- TDM Program Update
- Current status of TDM Calculator
- Resources from LADOT
- Becomes future homepage for the HfLA TDM Calculator project
- Future state of the website will be an overview of the project detailing about HfLA's contributions
- The design will have to be reworked to make a clear distinction from the TDM calculator and our project which seeks to work on government calculators
- Identified and grouped users types into buckets that best represent end users
- Specified user permission levels and user stories in context of TDM Calculator to later match end users with the appropriate sample project landing pages
- Drafted user survey questions that aimed to gather personal and industrial demographic information to ensure representative samples from all user types
- Referenced survey from EmpowerLA which is another HfLA project
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Worked with LADOT and LACP to create sample projects, which later were used to make landing page assets
- Reviewed some LACP forms to understand how TDM Calculator's target users are used to providing project information and what pieces of project information might be needed in the planning process. These forms are generally used during the planning process and are not being replaced or required by the TDM calculator and some fields in the forms share similarities to the questions asked by TDM calculator.
- Reviewed references for sample projects to help determining project levels and applicable strategies
- This was last edited by Kevin H in Feb 2021. It looks like we intended to use it to define which sample projects and landing pages fit each category so that we had good coverage of all user experiences regardless of the size of developer. However, we did not connect the details in this workbook with any of the landing pages later created.
- Utilized case study log to determine detailed sample project information
- We are in the process of migrating our folders from Google MyDrive to Google Shared Drive
- PDF's landing page assets are in the new drive
- The Google Site landing pages and TDM Calculator Usability Testing Discussion Guide per interview is currently in the old drive.
- We are in the process of migrating our folders from Google MyDrive to Google Shared Drive
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Created landing page assets to use during user interviews, including sample projects, login credentials, and satisfaction questions and corresponding likert scales
- 1 https://sites.google.com/view/la-tdm-calculator-45364536/
- 2 https://sites.google.com/view/la-tdm-calculator-55785578/
- 3 https://sites.google.com/view/la-tdm-calculator-99239923/
- 4 https://sites.google.com/view/la-tdm-calculator-88778877/
- 5 https://sites.google.com/view/la-tdm-calculator-66556655/
- 6 https://sites.google.com/view/la-tdm-calculator-33443344/
- 7 https://sites.google.com/view/la-tdm-calculator-11231123/
- 8 https://sites.google.com/view/la-tdm-calculator-66616661/
- 9 https://sites.google.com/view/la-tdm-calculator-45454545/
- 10 https://sites.google.com/view/la-tdm-calculator-19851985/
- 11 https://sites.google.com/view/la-tdm-calculator-19911991/
- 12 https://sites.google.com/view/la-tdm-calculator-19111911/
- 13 https://sites.google.com/view/la-tdm-calculator-18551855/
- 14 https://sites.google.com/view/la-tdm-calculator-12141214/
- 15 https://sites.google.com/view/la-tdmcalculator-16431643/
- 16 https://sites.google.com/view/la-tdm-calculator-76547654/
- 17 https://sites.google.com/view/la-tdm-calculator-11991199/
- 18 https://sites.google.com/view/la-tdmcalculator-11761176/
- 19 https://sites.google.com/view/la-tdm-calculator-33453345/
- 20 https://sites.google.com/view/la-tdmcalculator-22232223/
- 21 https://sites.google.com/view/la-tdmcalculator-56565656/
- 22 https://sites.google.com/view/la-tdm-calculator-33243324/
- 23 https://sites.google.com/view/la-tdmcalculator-92149214/
- 24 https://sites.google.com/view/la-tdm-calculator-44064406/
- 25 https://sites.google.com/view/la-tdm-calculator-11771177/
- 26 https://sites.google.com/view/la-tdm-calculator-88448844/
- Recruited 31 interested end users via distributed user survey on ArcGIS platform
- Summarized demographic information of all interested end users who responded to the user survey
- Intended to check if the sample is representative and help assigning interested end users into corresponding groups
- Summarized demographic information of all interested end users who responded to the user survey
- Sent invitation to interview to interested end users through coordination with LADOT and LACP
- Streamlined survey results
- Processed data/result of end users who actually registered for the interview sessions to help determining appropriate sample projects for each registered end users
- Recorded the status of reaching out and registering for interviews
- Streamlined survey results
- Recruited volunteering UXRs from HfLA UI/UX community for training to conduct 1:1 interviews with registered end users by sending recruiting messages in UI/UX community with the link to interest form
- Steps used in finalizing the draft
- Script Template for Interviews: Template - TDM Calculator Usability Testing Discussion Guide
- Description: Interview Script and Template for 1:1 interviews including intro, site testing, SUS scores and closing questions, which helps UXR to follow the same procedures for all interview sessions and make notes accordingly as interviews go. A copy of this template is created for each interview and the link placed into the Usability Testing Session Table
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Background Image for interview
- Description: Zoom background image for UXRs to use for interview sessions
- 02 Usability Testing Session Table
- Description: Contact management spreadsheet used by the Project team to understand the status of the outreach being done by LACP and LADOT and pairing each interview with the interviewer and all the information they required to conduct the interviews including their name and email, designated interviewee guides/notes, individual link to the websites (sample project info if they don't have one, login credentials, SUS and scale question outline), project type, username and passwords, and interview time
- Used the TDM-UX@Hackforla.org to setup the following tools
- Zoom: Used to conduct interviews by UXRs
- OtterAi: to transcribe the interviews
- Calendly: Used to allow interviewees to select/add to calendar time slot they are available.
- Google Calendar: For the Calendly integration
- Slack (provided by HfLA)
- Zapier (free): used to do the automated posting to our slack channel when someone chooses a time in Calendly
- Otter.ai (paid) -> KEVIN NEED TO WORK ON THIS!!!!!!!
- Doodle (free)?
- Review Other Hack for LA project processes
- Created Training Presentation outline and determined what style guide to use.
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Slide deck for UXR training
- Description: Slides used to train volunteer User Experience Researchers to do 1:1 interviews
- 06 TDM Usability Testing - UX Team Lead Documentation / Responsibilities
- Description: UXR Team Lead overview of the responsibilities for each team member to ensure follow through with end user interviewees with guidance on the following topics:
- How UXRs claim interviews as the interviewees sign up for time slots.
- What UX team lead should do when time slots are not claimed.
- How Team Lead notes session responsibility in the Usability Testing Session Table
- How Team Lead handles zoom link not working for UXR
- Description: UXR Team Lead overview of the responsibilities for each team member to ensure follow through with end user interviewees with guidance on the following topics:
- 07 TDM Usability Testing - Researchers Documentation / Responsibilities
- Description: Volunteer UXRs overview of the responsibilities to ensure follow through with end user interviewees with guidance on the following topics:
- How UXRs respond to interviews' email invitation after being the first one claim timeslots
- Where UXRs find all the resources (included in the Usability Testing Session Table) to prepare and conduct the interviews
- How UXRs change Zoom background for interview sessions
- Additional resources to help UXRs understand the interview processes and TDM Calculator project, and get assistance
- Description: Volunteer UXRs overview of the responsibilities to ensure follow through with end user interviewees with guidance on the following topics:
- See the Issues on the Project Board
- See total number of open issues
- See total number of closed issues
- Our survey questions were informed by the survey work Hack for LA's Open Community Survey project did with EmpowerLA (see their survey)
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