Problem of AccessDeniedHttpException

[CRL75]

Hello,
I am currently experiencing an access refusal when submitting a ticket, in order to finalize the request or to consult the ticket, I do not understand because I try to connect to Symfony in USER or ADMIN but nothing to do that does not work

`Symfony\Component\HttpKernel\Exception\
AccessDeniedHttpException
in vendor/hackzilla/ticket-bundle/Manager/UserManager.php (line 97)
UserManager->hasPermission(0, object(Ticket)) in vendor/hackzilla/ticket-bundle/Controller/TicketController.php (line 130)
TicketController->showAction('36')
call_user_func_array(array(object(TicketController), 'showAction'), array('36')) in var/cache/dev/classes.php (line 6663)
HttpKernel->handleRaw(object(Request), 1) in var/cache/dev/classes.php (line 6618)
HttpKernel->handle(object(Request), 1, true) in vendor/symfony/symfony/src/Symfony/Component/HttpKernel/Kernel.php (line 200)
Kernel->handle(object(Request)) in web/app_dev.php (line 29)

$kernel = new AppKernel('dev', true);
if (PHP_VERSION_ID < 70000) {
    $kernel->loadClassCache();
}
$request = Request::createFromGlobals();
$response = $kernel->handle($request);
$response->send();
$kernel->terminate($request, $response);

`