Slice failed error logged on Centos 8.3 (2011) system

[schmittst]

Dear Hetrixtools team,

I regularly have an error logged by the cron job of the Hextrixtools server agent on different machines running Centos 8.3 (2011).
I the logs, I have the following entries, typically 1-3 per day at different, random time points. All other runs of the job work fine then. User 988 is the user running the agent.

pam_systemd(crond:session): Failed to create session: Start job for unit user-988.slice failed with 'canceled'

PRIORITY	3
SYSLOG_FACILITY	10
SYSLOG_IDENTIFIER	crond
SYSLOG_PID	3651537
_AUDIT_LOGINUID	988
_AUDIT_SESSION	19728
_BOOT_ID	XXXXXX
_CAP_EFFECTIVE	ffffffffff
_CMDLINE	/usr/sbin/crond -n
_COMM	crond
_EXE	/usr/sbin/crond
_GID	0
_HOSTNAME	XXXXXX
_MACHINE_ID	XXXXXX
_PID	XXXXXX
_SELINUX_CONTEXT	system_u:system_r:crond_t:s0-s0:c0.c1023
_SOURCE_REALTIME_TIMESTAMP	1624768501880432
_SYSTEMD_CGROUP	/user.slice/user-988.slice/session-19728.scope
_SYSTEMD_INVOCATION_ID	XXXXXX
_SYSTEMD_OWNER_UID	988
_SYSTEMD_SESSION	19728
_SYSTEMD_SLICE	user-988.slice
_SYSTEMD_UNIT	session-19728.scope
_SYSTEMD_USER_SLICE	-.slice
_TRANSPORT	syslog
_UID	0
__CURSOR	XXXXXX
__MONOTONIC_TIMESTAMP	1171385443635
__REALTIME_TIMESTAMP	1624768501881002

Do you have any idea were this comes from and how to fix it?
Thanks in advance!

[hetrixtools]

Hello,

This seems to be an issue related to CentOS/RedHat in particular, and how the OS generates slices of processes, but not related or caused by our agent code:
https://access.redhat.com/solutions/1564823

An issue regarding this matter is already logged and solved in their system, for the RedHat clients:
https://access.redhat.com/solutions/6099891

I'd suggest contacting the OS support, perhaps they'd have more insight as to what might cause this error on your system.